You should allow everyone to get at least 1 free reset, because when you come in new to the game, you have no idea whats going on, or how things work until you spend your points. 1 free reset would be nice.
A real nice feature would be something revolving around PvP. It would be nice to take your best geared guys, and go battle someone else, live turn based, or against NPC's. If you join, you will randomly battle someone 1 level higher than you, your level, or 1 level lower than you.