Maistlin - There is no save file, your progress is saved on the server if you relogin with same account.
Buraxia3 - not possible at the moment, are screen transition bad or images downloading too slow?
We had an unexpected downtime around 3:25AM PST that last about 20 minutes. Some users may see a minor rollback in their character if they browser did not support cookies to recover any unsaved sessions. Everyone who were online around that time were credited 15 gems (to purchase energy refill or other offer/items). Sorry for the inconvenience.