I keep losing items. Today I got no reward for finishing a Quest and also had a finished Archer simply disappear after pressing the "finish button". The quest reward was a Fire Archer for "" quest. It is the second time that I have not gotten a reward for a won and completed quest. I won't be making purchases unless I am fairly confident that at some point things that I have spent money to buy will not just vanish. I do not see the point of a ticket since my last ticket was closed without resolution.