@creator44 I was having the same problem. You will need to save your game. I would save the game three times. When you save the game go back to the map...then click on Main Menu...then click on Continue or Load game and from there you should be good to go. To do a test try closing the browser and reloading the game. It worked for me. I hope it works for you.
I was really loving this game until I was unable to play for two weeks since I went on vacation and my entire profile was GONE when I got back. Thanks Snail for being a maximum douche and deleting my profile. I had three heros at 50 and counting BOOOOOOOO!!!!