Spend over 3000 kong points in the past 2 months in Frozenshardgames. Bought a heroic card here in monster quest received a legendary card instead. Tried to communicate with Frozenshardgames and tell them about their ingame bug/problem. In the beginning 2-3 replies afterwards no answer and total denial about their bug. That’s a way to treat your customers. Gameplay of magic quest is better than monster quest, but on the other hand support is a no go rather chaos. From supportive viewpoint monster quest is totally not recommendable, for this experience 1 out of 5 points.
Hi Gilgamesch4, I honestly don't believe it's fair to say that we are not giving you responses and especially that we deny our technical issues taking into account your long relationship with our games. We have deeply studied your case, and provided details to you specifying the exact reason of your misunderstanding. We also checked your purchasing history twice and made sure you bought the product that you finally got. Like we said on our last e-mail, we truly believe you missed the offer and purchased the other product instead, it's basically imposssible that you purchased Tengoryu Heavens Heroic because that offer just does not exist!. On the other hand, there is one bundle that DOES contain the Tengoryu card in Legendary rarity, which is the one you purchased. We would thank you if you'd reconsider your rating since the last thing we want is obviously to lie about something that simple such as this misunderstanding. Thanks Gilgamesch,
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Hi Gilgamesch4, I honestly don't believe it's fair to say that we are not giving you responses and especially that we deny our technical issues taking into account your long relationship with our games. We have deeply studied your case, and provided details to you specifying the exact reason of your misunderstanding. We also checked your purchasing history twice and made sure you bought the product that you finally got. Like we said on our last e-mail, we truly believe you missed the offer and purchased the other product instead, it's basically imposssible that you purchased Tengoryu Heavens Heroic because that offer just does not exist!. On the other hand, there is one bundle that DOES contain the Tengoryu card in Legendary rarity, which is the one you purchased. We would thank you if you'd reconsider your rating since the last thing we want is obviously to lie about something that simple such as this misunderstanding. Thanks Gilgamesch,