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JakeGrim833's messages

Public messages for JakeGrim833

avatar for SupportPanda
SupportPanda

Oct 9, 2018 11:39am

This sounds like some corruption in the local files of the game. Clearing the browser cache will force the game to download new local files and should fix this.

-Close the game
-Clear out the “files and images” in your browser’s cache. You don’t need to clear the history/passwords/cookies.
-Start back up.

If this didn’t fix the problem, it could be a couple other things.

Do a quick check of your system and make sure that :

- Your graphics drivers are up to date
- Your browser is up to date
- Refresh your browser page (we find Chrome is the most reliable to play on)
- Make sure there are no issues with something like Adblockers or your graphics card

If the game still doesn’t work after the steps above, we may be able to help a bit further, we’ll just need to get a little bit of information. Can you press CTRL+shift+J while running the game in Google chrome, and see if there are any errors and please copy paste it here.

Sorry that’s a hassle, but it can help us understand why it’s not loading for you.

Sincerely,
~Sad Panda QA

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