Though to be fair, the game developer's job is not to give people what the want word for word, but to create the game they want to make. There are obviously some planned but not-yet-implemented features (you can see it in the interface) so to argue that Space Raids was a misfire of responding to customers is incorrect. Space Raids simply forces everyone to compete with the most powerful players (if they decide to participate) which may make them want to spend money on commanders and such. It's not complicated.
Would like to see them fix the mail system; not including any special characters isn't good. They should be able to base64 encode it so the strings don't mess up the processing code.