If you refresh the game, do you see your Kong username at the top left of the game name? Usually if it looks like "you lost everything", it indicates that somehow you got logged out, and refreshing once or twice usually helps resolve the issue.
I got tricked into prestige. It said, "all progress gone", but it wasn't clear what that meant. I thought I'd start from the beginning but WITH my bought upgrades. Soiled the game for me, on rift 4. What a piece of shit.
 "Incremental Adventures"){kind=icon}
 "Infectonator : Christmas Edition"){kind=icon}
 "Burrito Bison: Launcha Libre"){kind=icon}
 "Law of the Cat God"){kind=icon}
 "Heroes of War"){kind=icon}
 "Grimdark Survivors"){kind=icon}
 "Onslaught2"){kind=icon}
 "Retro Bowl"){kind=icon}
 "UnpuzzleR"){kind=icon}
 "War Clicks"){kind=icon}
 "Tiny Jukebox"){kind=icon}
 "Idle Wizard"){kind=icon}
 "Shoot & Sow"){kind=icon}
 "Toodee and Topdee"){kind=icon}
 "The Peacekeeper"){kind=icon}
 "GunBot"){kind=icon}
 "Warfare: 1917"){kind=icon}
If you refresh the game, do you see your Kong username at the top left of the game name? Usually if it looks like "you lost everything", it indicates that somehow you got logged out, and refreshing once or twice usually helps resolve the issue.