Sorry for that, but if someone loses progress, the issue has to be on the player pc. If you would read the infotext which shows up every time you start the game or the tooltips on the infoscreen or the FAQ, or the forum or whatever, you would also have noticed that the game saves online and you have 30 mins to get back your save if you lose it.
If a clicking exceeds what we consider as the maximum human clicking speed, the game's logic regards this as abusing. If you were not actually abusing, we believe that it was a bug. Sorry for your inconveniences.
Sorry for that, but if someone loses progress, the issue has to be on the player pc. If you would read the infotext which shows up every time you start the game or the tooltips on the infoscreen or the FAQ, or the forum or whatever, you would also have noticed that the game saves online and you have 30 mins to get back your save if you lose it.