Contact us
Your comments and concerns are important to us, and we want to make your Kongregate experience is the best it can be. We read each message carefully, and we’ll do our best to respond to support inquires within five business days. For fastest response, read our tips in the right column.
Answers to a few common advertiser questions
- How big is Kongregate's audience?
- Kongregate reaches over 6 million unique users (Google Analytics, February 2009) and is growing fast. We expect to exceed 10 million unique users in late 2009.
- Who plays on Kongregate?
- Kongregate's audience is primarily male aged 13 to 30, with a higher concentration of men 18 to 24 than almost any other site on the web.
- What do they do when they're not on Kongregate?
- They play sports, go to the movies, play video games with their friends, go out to eat, listen to music and many, many other things typical of young men.
- I'm from a site with dating, gambling, or games of skill, how can we work together?
- We can't. We don't take advertising from any of the above types of sites.
- We'd like to do a link exchange with Kongregate, who should I contact?
- Sorry, we don't do link exchanges, but thanks for thinking of us!
Answers to a few common questions
- Got a problem with another user?
- Use the "report abuse" link on their profile, and we'll look into it.
- Have an idea for us?
- Check out the suggestions thread in the forums to browse other player's ideas and post your own.
- Having trouble getting badges and cards?
- It may be that your chat is not connecting properly. Check that you don't have a firewall, proxy, ad blocker,
or browser add-on interfering with chat loading or connecting. Make sure that ports 5222 and 5229 are allowing
traffic on your network.
You can submit a request for a missing card or badge by selecting “Report Missing Card or Badge” in the dropdown on the left. - See a little red plug over chat?
- This means that the game isn't connecting to the achievement system. Sometimes, just refreshing the page or restarting your computer can fix an intermittent problem, but if the problem is persistent, you may have an old or corrupt installation of the Flash Player, which requires a complete reinstallation to fix. To do this, first uninstall the Flash Player. Then make sure that your browser is updated, and reinstall the latest version of the Flash Player.
- Still having technical difficulties?
- Check out our Technical Support forum to browse topics or post issues.
Answers to a few common questions
- Game isn't loading?
- Browser add-ons and ad blockers can sometimes interfere with games loading up. Try disabling those, and if the problem continues, try a full reinstall of the Flash Player. To do this, first uninstall the Flash Player. Then make sure that your browser is updated, and reinstall the latest version of the Flash Player.
- Didn't get your referral points?
- This is usually caused by one of two things. Your friend might not have signed up correctly, or the points
might be on hold because they signed up from the same computer network as you. Unfortunately, if they didn't
sign up correctly, there's no way to add them as a referral now. If they signed up from the same network
though, they just need to reach account level 2 before the points are awarded.
To check your referrals go to your profile and click on “manage my referrals” below your “about me”. - Having trouble getting badges and cards?
- It may be that your chat is not connecting properly. Check that you don't have a firewall, proxy, ad blocker,
or browser add-on interfering with chat loading or connecting. Make sure that ports 5222 and 5229 are allowing
traffic on your network.
You can submit a request for a missing card or badge by selecting “Report Missing Card or Badge” in the dropdown on the left. - See a little red plug over chat?
- This means that the game isn't connecting to the achievement system. Sometimes, just refreshing the page or restarting your computer can fix an intermittent problem, but if the problem is persistent, you may have an old or corrupt installation of the Flash Player, which requires a complete reinstallation to fix. To do this, first uninstall the Flash Player. Then make sure that your browser is updated, and reinstall the latest version of the Flash Player.
- How to take a screenshot
- If you're on a Windows PC, you can take a screenshot by pressing the Print Screen key. The label for this key is often
abbreviated as "prt scr" or something similar, and the key should be located on the upper right area of your keyboard, to
the right of the F-keys. The key will copy an image of your screen to your clipboard, which you can then paste into any
image editing program (like MS Paint) by opening the program and then either going to Edit > Paste or by pressing ctrl+v.
You can then save the image to your computer.
If you're on a Mac, you can take a screenshot by pressing Command+Shift+3. This will save an image of your screen to a file on your desktop.
Answers to a few common developer questions
- I’ve uploaded a game, but now I want to edit it. How I do that?
- You can edit your game or upload a new version from your profile - you'll find an “edit” button next to each game you've uploaded.
- My game is the wrong size
- We automatically read the width and height of the game from the headers in the swf. If your game is less than 800 wide and is the wrong size correct the info there and reupload and it should correct itself. Because we need to fit chat next to games we automatically resize games that are larger than 800 pixels down to 800. This is less than ideal, especially if you use bitmap art, but if we don't the page becomes unmanageably wide. So sorry, no exceptions.
- I uploaded my game yesterday but I don't see any ad revenue
- We update ad revenue daily with the previous day's revenue so there can be up to a 36 hour delay before it shows up. Sometimes we get a day or two behind, particularly over weekends. Sorry, we suck.
- I'm from outside of the US. Do I still earn ad revenue?
- Absolutely. In fact, the majority of our developers are from outside the US. We make payments via check or Paypal.
Answers to a few common questions
- What are the behavior guidelines on Kongregate?
- You can read the full text of the behavior guidelines here but they boil down pretty simply to “don't be a jerk”.
- What do you do with abusive user reports?
- We investigate each event and ban/reprimand users as we feel is appropriate. The more detail (time, usernames, room, etc.) that you can give us the easier that is.
- Why aren't there more mods?
- We're constantly appointing more moderators as the site and community grows but we're pretty picky as being a mod is not for everyone. If you have anyone that you feel would make a good mod feel free to send them in.
- How do I become a mod?
- Moderators are appointed by Kongregate staff, usually after being nominated by current moderators. Friendliness, maturity, and professionalism can go a long way in getting yourself nominated. Demonstrating a zealousness in promoting yourself to a moderator position will likely disqualify yourself entirely, as it makes us question both your motives and your maturity level.
Answers to a few common missing item questions
- Having trouble getting badges and cards?
- It may be that your chat is not connecting properly. Check that you don't have a firewall, proxy, ad blocker, or browser add-on interfering with chat loading or connecting. Make sure that ports 5222 and 5229 are allowing traffic on your network.
- See a little red plug over chat?
- This means that the game isn't connecting to the achievement system. Sometimes, just refreshing the page or restarting your computer can fix an intermittent problem, but if the problem is persistent, you may have an old or corrupt installation of the Flash Player, which requires a complete reinstallation to fix. To do this, first uninstall the Flash Player. Then make sure that your browser is updated, and reinstall the latest version of the Flash Player.
- Are you missing multiple badges?
- You must submit one badge request form for each badge you are missing. Only the badge selected in the dropdown can be awarded.
- Your screenshot must show both the game and chat windows
- How to take a screenshot
- If you're on a Windows PC, you can take a screenshot by pressing the Print Screen key. The label for this key is often
abbreviated as "prt scr" or something similar, and the key should be located on the upper right area of your keyboard, to
the right of the F-keys. The key will copy an image of your screen to your clipboard, which you can then paste into any
image editing program (like MS Paint) by opening the program and then either going to Edit > Paste or by pressing ctrl+v.
You can then save the image to your computer.
If you're on a Mac, you can take a screenshot by pressing Command+Shift+3. This will save an image of your screen to a file on your desktop.
Screenshots must be saved using the JPG, GIF or PNG format, and can not exceed 2MB in size.
Answers to a few common game bug questions
- Game isn't loading?
- Browser add-ons and ad blockers can sometimes interfere with games loading up. Try disabling those, and if the problem continues, try a full reinstall of the Flash Player. To do this, first uninstall the Flash Player. Then make sure that your browser is updated, and reinstall the latest version of the Flash Player.
- Having trouble getting badges and cards?
- It may be that your chat is not connecting properly. Check that you don't have a firewall, proxy, ad blocker,
or browser add-on interfering with chat loading or connecting. Make sure that ports 5222 and 5229 are
allowing traffic on your network.
You can submit a request for a missing card or badge by selecting “Report Missing Card or Badge” in the dropdown on the left. - See a little red plug over chat?
- This means that the game isn't connecting to the achievement system. Sometimes, just refreshing the page or restarting your computer can fix an intermittent problem, but if the problem is persistent, you may have an old or corrupt installation of the Flash Player, which requires a complete reinstallation to fix. To do this, first uninstall the Flash Player. Then make sure that your browser is updated, and reinstall the latest version of the Flash Player.
Select a topic at left for more detailed tips.
Loading
