Tech Help: Resources and info on chat update page 2

Originally posted by emily_greer:

So we just figured out another bug: the Firebug 1.4 alpha release is incompatible with some of the ajax calls we are making, making it impossible for people to connect. If you are using Firebug and having connection problems please revert back to 1.3 and it should be okay.

So there’s no possible fix for users with Firebug 1.4? Or it’s just because it’s an Alpha release? I’m not using it, though, just asking.

Originally posted by Focus:

Originally posted by emily_greer:

So we just figured out another bug: the Firebug 1.4 alpha release is incompatible with some of the ajax calls we are making, making it impossible for people to connect. If you are using Firebug and having connection problems please revert back to 1.3 and it should be okay.

So there’s no possible fix for users with Firebug 1.4? Or it’s just because it’s an Alpha release? I’m not using it, though, just asking.

I’m not sure. We’re just saying not to use it now while we concentrate on fixing the lag. We may revisit.

Where does the debug_level=3 info show up in the new chat update?

We’re making really good progress today on the lag. I just tested a fix that makes a big difference on the freeze that was happening when you first load up the game, and we’ve got several other things identified and in progress. I expect we’ll get at least one of these out later today/tonight with some more coming over the next few days.

Where does the debug_level=3 info show up in the new chat update?

You need to install the Firebug add-on for Firefox and the debug info will be logged there.

The really bad thing about the new system is that even when I reach an achievement it’s not acknowledged. I don’t know if it’s related to the fact that the achievement page doesn’t load or if it’s some other issue with the system, but it’s really a bother. I just won the Color of Music Challenge, for example, but the Scroll of Inner Focus is still not in my inventory 8-/

There is an issue with the consistency of the computer loading chat. Sometimes it doesn’t get connected, oddly enough, other times, people’s avatars and levels show up as blue boxes of question marks, and random disconnects from Kongregate servers. However, the achievement system and chat system, when working properly, works fine. This issue was on Firefox and Safari, but I found a decent solution.

How to Fix Safari: Refresh the page a couple of times. If it is still saying “disconnected from server” and shows a red plug at the right corner of chat, then do a refresh. Clear your cache every time you refresh the page, and see if it works. If the problem still persists, then do a hard refresh and clear your cache and reset all data. Do a refresh again, have patience (!) and keep refreshing, clearing cache. After two to three minutes, the problem will go away. :D (You know its working when it loads people’s levels and avatars.) The trick is to be patient.

Originally posted by arcaneCoder:

Achievements

Originally posted by emily_greer:
we’re going to add the badges back down below the game and look at the design of the achievements tab to see if we can have all the goals show at once.

i personally only have a problem because the achievments are not under the game

Kingzak13, they are placing the achievements both on the tab in the chat, and they are putting achievements below, as you have quoted. Just be patient with the staff and the updates on chat, they’re fixing the problem as we post. :D

Originally posted by emily_greer:

So we’re still working hard on fixes — we’ve been testing some out all day. We’re concentrating on the loading lag/room join lag since that seems to be the worst. We think some of the people still reporting connection problems might just have lag so bad that it looks like a connection problem, so we’d like to see how they do once we get the lag fixes in.

We’re hoping to get something in tonight but I can’t promise it as we’re still running in to bugs testing. And the last thing we want to do is release something that causes more bugs since that’s how we got into this problem to begin with.

Achievements below the game as well as in the tab should go in with the lag fixes, whether tonight or possibly tomorrow.

Excitement! We’ve just released a set of lag fixes tested that we’re comfortable will improve performance substantially. Normally we would wait until late in the evening to deploy so as to minimize the number of people affected by the downtime but we didn’t want to delay this any more than needed so we did it midday.

Changes:

• Substantial optimization on the way room joins/enters and other chat info is handled. This should particularly improve the load time of the page, but reduce lag in general
• Fix for the “silenced” bug many Opera users have been getting
• Fix for the oversized avatars in chat
• Fix for some strange lightbox behavior
• Added spinner, more info on loading chat
• Added view of achievements back below game

So this won’t fix all lag and connection issues, but should make a substantial difference. We’re going to continue to work on optimization and will release those as they are ready. Thanks for your patience!

Was the personal messages in chat supposed to be changed? Because now they don’t have blue background on message, only on the name..very annoying :/ Sorry to complain btw, I’m sure the update brought lots of good stuff :)

That’s a bug, we’re going to patch a fix to it soon. We rushed this out a little bit and it’s showing. :(

I haven’t seen all of the new changes to Kong…But is there a menu where you can see all of the people you have muted? If there isn’t, Can you add one, If possible.

Thanks a lot for all the effort, but I’m afraid Linux 64-bit users are still out of the loop. Chat and Achievements tabs still don’t load for me, neither in Opera nor in Firefox. I don’t see badges and challenges under the game either, actually. I’m also seeing a couple of JavaScript errors in the Opera error console. Could this be the reason?

I hav np with it. nj

Hey guys, we just fixed a few more bugs:

• Whisper formatting
• Links to miniprofiles from chat
• Broken formatting on miniprofiles in IE7
• Extra quote mark breaking links
• Some users able to talk in chat but missing from the user list

Hey guys, we just fixed a few more bugs:
* Whisper formatting

still seems broken.
no “(to: Nick)” in whispers i send.
Only the color changed from blue to red. (what about colorblind people?)

Originally posted by Namelesswonder:

I haven’t seen all of the new changes to Kong…But is there a menu where you can see all of the people you have muted? If there isn’t, Can you add one, If possible.

the unnoficaill mute list, copy this into the adress bar while on a game and hit enter:

javascript:s="";for (var p in holodeck._chat_window._mutings){s+=p+’ ’};alert(s)

-thanks to Ventero

i really would like the mute chat button back again, i dont like having the chat open because ppl like to nuke, in almost every room. even the empty ones and it makes me lag. :( for now i just go to change chat rooms and stay on the list of chat rooms for the rest of the time im playing my game…but the mute button would be nicer…

Originally posted by johnrulz:

Originally posted by Namelesswonder:

I haven’t seen all of the new changes to Kong…But is there a menu where you can see all of the people you have muted? If there isn’t, Can you add one, If possible.

the unnoficaill mute list, copy this into the adress bar while on a game and hit enter:

javascript:s="";for (var p in holodeck._chat_window._mutings){s+=p+’ ’};alert(s)

-thanks to Ventero

When you post the command, please post it in <pre>-tags, because otherwise Textile screws up the quotes…

javascript:s="";for (var p in holodeck._chat_window._mutings){s+=p+" "};alert(s)

Strange, when you click an empty space in the chat list (with the users) it will go to undefined profile. Lol.

Whoops, we’re fixing that.

Yayz, badges are back under the game!
So is there any way to alter the URL of a game to see what stats it’s submitting?
Oh, ’gratz on the 1337 posts, emily. XP

Am I the only one having problems with chat occasionally freezing?

Originally posted by Carados:

Am I the only one having problems with chat occasionally freezing?

No, the same problem happens to me from time to time.