[Heroes of Kung Fu] [Problems] Missing gold? Post here!

162 posts

Flag Post

If you have a missing gold order, or have another sort of issue with the gold purchase system such as an incorrect gold purchase amount, please post here!

This thread also includes gold transfers between servers, and point compensation issues.

Please submit a request with as much of the information below filled out as possible.

In-game name:
Server:
Gold missing:
Screenshot of your kred report:

 
Flag Post
Originally posted by slurpz:

Honestly, webmmo. Why is it that every time I buy gold, I have to fight a long arduous process through live support and kongregate kred support to get my gold?

This morning, I placed 3 orders on KGS2 – Olympia: 100 gold, 500 gold, and 2k gold.

The only order I got was 500 gold.

Screenshot:

Hi slurpz, after checking, you received 600 gold yesterday.
Our relevant staff will reissue you 2000 gold as soon as possible, pls wait patiently!

 
Flag Post

while your staff is checking, im missing some gold too, on Rebirth

 
Flag Post
Originally posted by edonidd:

while your staff is checking, im missing some gold too, on Rebirth

After checking, your latest four transaction IDs are 357166 356566 356565 and 356564.
You have received all the 3750 gold. Pls confirm!

 
Flag Post

I have now received my gold. Thanks Webmmo!

 
Flag Post

yup got mine the next day as well.

 
Flag Post

My gold order was lost again. Not sure why this keeps happening to me.

I purchased 2k gold earlier.

 
Flag Post

Still no gold Webmmo, and you really should work on staffing live support with more people. Being on hold and seeing the message “All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.” over and over for more than a couple hours doesn’t quite send the message you’re probably looking for.

 
Flag Post

And here is a chatlog of what I just faced going through live support.

http://www.tinyurl.com/livesupport-fail

Hours of waiting, and then because the one GM’s hours are up, I get booted off queue.

Get more GMs to staff live support and have them finish queue before they go. Or have offline status just shut off further additions to the queue.

FYI: each one of those messages comes about every 5 minutes. Now count how many lines there are.

 
Flag Post

So do you still have some gold not received?
As for your proposal on live support, we will discuss and consider it.

 
Flag Post
Originally posted by Webmmo:

So do you still have some gold not received?
As for your proposal on live support, we will discuss and consider it.

I am still missing 250 gold that I got on 4/17.

 
Flag Post
Originally posted by slurpz:
Originally posted by Webmmo:

So do you still have some gold not received?
As for your proposal on live support, we will discuss and consider it.

I am still missing 250 gold that I got on 4/17.

It should be the problem of delay. Pls check it later!

 
Flag Post
Originally posted by Webmmo:
Originally posted by slurpz:
Originally posted by Webmmo:

So do you still have some gold not received?
As for your proposal on live support, we will discuss and consider it.

I am still missing 250 gold that I got on 4/17.

It should be the problem of delay. Pls check it later!

Still nothing.

 
Flag Post
Originally posted by slurpz:
Originally posted by Webmmo:
Originally posted by slurpz:
Originally posted by Webmmo:

So do you still have some gold not received?
As for your proposal on live support, we will discuss and consider it.

I am still missing 250 gold that I got on 4/17.

It should be the problem of delay. Pls check it later!

Still nothing.

Do u mean this order:
18 Apr 18:32 slurpz gold-250 50 0 361580
——After checking you should have received the 250 gold now, please confirm!

 
Flag Post

It has been about a day?

I bought 1k, 2k, 2k. Only got 1k, 2k. Still missing a 2k.

 
Flag Post
Originally posted by slurpz:

It has been about a day?

I bought 1k, 2k, 2k. Only got 1k, 2k. Still missing a 2k.

Would you pls provide us with a ss showing that you have 3 orders on 25th, April?

 
Flag Post
Originally posted by Webmmo:
Originally posted by slurpz:

It has been about a day?

I bought 1k, 2k, 2k. Only got 1k, 2k. Still missing a 2k.

Would you pls provide us with a ss showing that you have 3 orders on 25th, April?

 
Flag Post
Originally posted by slurpz:
Originally posted by Webmmo:
Originally posted by slurpz:

It has been about a day?

I bought 1k, 2k, 2k. Only got 1k, 2k. Still missing a 2k.

Would you pls provide us with a ss showing that you have 3 orders on 25th, April?

What do you want to say?

 
Flag Post
Originally posted by Webmmo:
Originally posted by slurpz:
Originally posted by Webmmo:
Originally posted by slurpz:

It has been about a day?

I bought 1k, 2k, 2k. Only got 1k, 2k. Still missing a 2k.

Would you pls provide us with a ss showing that you have 3 orders on 25th, April?

What do you want to say?

That’s my screenshot proof. Directly from my kred report.

It clearly shows that I paid for 5k gold.

I have only received 3k gold though.

 
Flag Post

Still nothing. I bought 5k gold to qualify for the 5k event prize. If my 5k gold doesn’t come in by 23:59pm on 4/27, I would like for the gift pack to be retroactively applied.

 
Flag Post
Originally posted by slurpz:

Still nothing. I bought 5k gold to qualify for the 5k event prize. If my 5k gold doesn’t come in by 23:59pm on 4/27, I would like for the gift pack to be retroactively applied.

We are looking after this issue, and the reward issue will also be taken care of, so pls wait patiently, things will be solved.
Besides, compensation for gold delaying has been sent to you. Pls have a check.

 
Flag Post
Originally posted by Webmmo:
Originally posted by slurpz:

Still nothing. I bought 5k gold to qualify for the 5k event prize. If my 5k gold doesn’t come in by 23:59pm on 4/27, I would like for the gift pack to be retroactively applied.

We are looking after this issue, and the reward issue will also be taken care of, so pls wait patiently, things will be solved.
Besides, compensation for gold delaying has been sent to you. Pls have a check.

Thank you very much! :)

 
Flag Post
Originally posted by slurpz:
Originally posted by Webmmo:
Originally posted by slurpz:

Still nothing. I bought 5k gold to qualify for the 5k event prize. If my 5k gold doesn’t come in by 23:59pm on 4/27, I would like for the gift pack to be retroactively applied.

We are looking after this issue, and the reward issue will also be taken care of, so pls wait patiently, things will be solved.
Besides, compensation for gold delaying has been sent to you. Pls have a check.

Thank you very much! :)

The gold should be sent to you now, pls have a check.

 
Flag Post

I am missing 1k gold.

 
Flag Post
Originally posted by slurpz:

I am missing 1k gold.

After checking, your 1000 gold has been reissued, pls confirm!