Please contact our support and give them the output from this tool: http://en.pirategalaxy.com/support/medic you can find our support via http://support.pirategalaxy.com/ . Also please let us know anything that happend to you when did it stop loading did it crash or freeze or do nothing at all for a longer period of time? Everything might be interesting to us so just write as much information as you can about your case ;) Thanks.