URGENT: If you open your account and find that it has reset, don’t panic! SocialTitans and BlueOmega have created a solution to recover your account. Please make a note of what island you were last on and the levels / types of your current party members. You may need this information to restore your account when they’ve recovered the data to sync your account. Note that Your Ranch will not work as your last location.
Please, for the safety of your account, DO NOT post these details in this thread.
STEPS TO RECOVER YOUR ACCOUNT
Step 1: Create a new account, and complete the tutorial.
Step 2: Hit enter in-game, and a white box should appear. Type “accountrecovery” to access the account recovery screen.
Step 3: A list of questions will appear – Fill out as much as you can remember on the left (Must input location).
Step 4: Some information will appear on the right, such as your quests, terra monsters and avatar appearance, and it will ask if that is your account.
Step 5: Click the “That’s Me” button, if that is your account. If not, keep trying!
Step 6: Be aware that if you’re in a populated area such as Vesport or Aduro, it may take a long time to search through the accounts to find yours.
If I re-create a new account while the data is down, will I lose my original account?
No you will not. Since you can’t connect to your old account, a new account could not possibly replace it. So feel free to customise a new character and run around as you please. =)
If I was in my Ranch when I refreshed, what do I do?
Try to remember the location you were in before entering your Ranch, and use that for the questions.
What if I can’t remember some of the required information?
You don’t need to know all of the answers to the questions, just at least 3. The location is necessary, but don’t stress if you don’t remember your exact location!
What if somebody steals my account using this?
It will simply create a duplicate of your account. After the issue is resolved, the developers will look at which accounts were duplicated, and remove the “fake” accounts.
If I’m still in the game, will my current activity still be saved?
Yes, any actions you take while still logged in to the game will be saved. But as soon as you refresh or close your game, you’ll be in the same situation as everybody else.