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Hi there, you can use the link at [http://www.kongregate.com/forums/152-clash-rise-of-the-heroes/topics/261906-support-link](http://www.kongregate.com/forums/152-clash-rise-of-the-heroes/topics/261906-support-link) to request a reset. Make sure to include your username here on Kongregate and they can get you taken care of!
I also want to redo my first hero. But I do not want to reset my account. It was understood that the game allows you to change the appearance of the hero later. The first hero is a test. Allow removal of the hero is desirable. Edit Info option if modification is not feasible.