[Lost Magic] Cannot Add True Friends - Help plz

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Advisor John won’t let me add true friend even though we have completed surveys and checked entries to by in sync; we are also in each other’s whitelist.

Note: Trying to add a true friend to take advantage of the first week 50% off offer combined with giving bonus to true friend and need this resolved asap. Please help.

 
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please contact me ingame, we will hopefully figure whats wrong with it

 
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HP,

Thank you for helping so quickly.

Cheers,
L