[Heroes of Gaia] Transcript of my convo with Snail GM

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:so all the hackers and cheaters are rewarded again. Do i have to start cheating to get my gear back? GMCC system has got the request, please wait for the reply current queue number is 534, there are still 2 players in front of you. Please wait for the GM to talk with you. for waiting, an Official GM will now help you! there! What can I do for you? :hi there GMCC system has got the request, please wait for the reply :i am trying to get my gear back for 2 months now GMCC system has got the request, please wait for the reply :kouko knows all about it GMCC system has got the request, please wait for the reply type of gear are you missing? :all from main hero GMCC system has got the request, please wait for the reply :during reset GMCC system has got the request, please wait for the reply of the gear from your hero? :gear and gems GMCC system has got the request, please wait for the reply does Kouko have a list of all of the items/gems? :yes GMCC system has got the request, please wait for the reply :i should get a rollback for the hero GMCC system has got the request, please wait for the reply :cheaters and hackers are allowed back. i never cheated or hacked and can’t even get my hero back GMCC system has got the request, please wait for the reply have reviewed the logs for this situation and cannot restore the gear because it was too long ago. I apologize. :I sent you a mail the day after GMCC system has got the request, please wait for the reply :you just never bothered GMCC system has got the request, please wait for the reply :so this means you will not help me with anything? GMCC system has got the request, please wait for the reply cannot see the logs for this long ago so we cannot verify the losses. Therefore, we cannot restore the items. sorry about this. :it is not my fualt is it? GMCC system has got the request, please wait for the reply :fault* GMCC system has got the request, please wait for the reply date exactly was it that your gear went missing? :moment plz GMCC system has got the request, please wait for the reply :17 /11 was my 1st email GMCC system has got the request, please wait for the reply :xxxxxxxx GMCC system has got the request, please wait for the reply it was a week ago, that’s one thing. But we cannot see records from November. :sorry was 13/11 GMCC system has got the request, please wait for the reply apologize but we cannot verify the losses to restore any items because it was too long ago. :well you didn’t do anything then GMCC system has got the request, please wait for the reply :i did report it GMCC system has got the request, please wait for the reply am sorry that the GM who you notified did not take action when you let them know about this. :you just support hackers and cheats , i guess GMCC system has got the request, please wait for the reply understand your frustration. :sorry does not cut it GMCC system has got the request, please wait for the reply apologize that we cannot assist. :you refuse you mean GMCC system has got the request, please wait for the reply I could help, I would. but we cannot see records from 3 months ago. there anything else I can do for you? :i sent you screenshots also GMCC system has got the request, please wait for the reply :you just lost another player. continue this way GMCC system has got the request, please wait for the reply sorry you feel that way I said, if we had the logs, this would be different. But we cannot go back that far. :how would you feel? GMCC system has got the request, please wait for the reply apologies. :i spent 2 yeras building my hero GMCC system has got the request, please wait for the reply :lost it not by my fault GMCC system has got the request, please wait for the reply :help refused. nice really nice GMCC system has got the request, please wait for the reply understand you put a lot of time and effort into your hero. If we could do more for you, we would. We cannot see that far back. :i tell you what i had. i can see that far back GMCC system has got the request, please wait for the reply have to go by our logs. We do not have a way to see that far back. Even with your records, we would still need ours to verify the losses and justify the restoration. We do not have access to the logs from November. It has been too long. :only because you kept me waiying all this time with promises GMCC system has got the request, please wait for the reply am sorry about this. :live up to your mistakes GMCC system has got the request, please wait for the reply understand your frustation. We cannot assist with this issue. :go ahead, help the hackers. easier for you GMCC system has got the request, please wait for the reply there anything else I can do for you? :you know very well what you can do GMCC system has got the request, please wait for the reply cannot restore your items because we cannot verify the losses. I apologize. other issue that I can help with? :joke? GMCC system has got the request, please wait for the reply :joke alone. GMCC system has got the request, please wait for the reply need to move on to the next player’s ticket. Again, I apologize that we cannot assist with this issue. Have a good day. :shove it GMCC system has got the request, please wait for the reply a good day.
 
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Some people don’t even have Open Office, it seems …

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:so all the hackers and cheaters are rewarded again. Do i have to start cheating to get my gear back? – current queue number is 534, there are still 2 players in front of you. Please wait for the GM to talk with you. for waiting, an Official GM will now help you! there! What can I do for you? :hi there – :i am trying to get my gear back for 2 months now – :kouko knows all about it – type of gear are you missing? :all from main hero – :during reset – of the gear from your hero? :gear and gems – does Kouko have a list of all of the items/gems? :yes – :i should get a rollback for the hero – :cheaters and hackers are allowed back. i never cheated or hacked and can’t even get my hero back – have reviewed the logs for this situation and cannot restore the gear because it was too long ago. I apologize. :I sent you a mail the day after – :you just never bothered – :so this means you will not help me with anything? – cannot see the logs for this long ago so we cannot verify the losses. Therefore, we cannot restore the items. sorry about this. :it is not my fualt is it? – :fault* – date exactly was it that your gear went missing? :moment plz – :17 /11 was my 1st email – :xxxxxxxx – it was a week ago, that’s one thing. But we cannot see records from November. :sorry was 13/11 – apologize but we cannot verify the losses to restore any items because it was too long ago. :well you didn’t do anything then – :i did report it – am sorry that the GM who you notified did not take action when you let them know about this. :you just support hackers and cheats , i guess – understand your frustration. :sorry does not cut it – apologize that we cannot assist. :you refuse you mean – I could help, I would. but we cannot see records from 3 months ago. there anything else I can do for you? :i sent you screenshots also – :you just lost another player. continue this way – sorry you feel that way I said, if we had the logs, this would be different. But we cannot go back that far. :how would you feel? – apologies. :i spent 2 yeras building my hero – :lost it not by my fault – :help refused. nice really nice – understand you put a lot of time and effort into your hero. If we could do more for you, we would. We cannot see that far back. :i tell you what i had. i can see that far back – have to go by our logs. We do not have a way to see that far back. Even with your records, we would still need ours to verify the losses and justify the restoration. We do not have access to the logs from November. It has been too long. :only because you kept me waiying all this time with promises – am sorry about this. :live up to your mistakes – understand your frustation. We cannot assist with this issue. :go ahead, help the hackers. easier for you – there anything else I can do for you? :you know very well what you can do – cannot restore your items because we cannot verify the losses. I apologize. other issue that I can help with? :joke? – :joke alone. – need to move on to the next player’s ticket. Again, I apologize that we cannot assist with this issue. Have a good day. :shove it – a good day.
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