[Heroes Of The Sword] Exp and kills doesn't save

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I have 2 profiles on my character, and sometimes my exp goes back to 0. Like it did today, I had 200 exp on my lvl 5 character and logged out for a few hours, only to come back to see it at 0. And also, the same with my kills. I went from 200 kill-count to 70 twice in a row, once yesterday and once today. And this doesn’t happen to my lvl 7 character. Why does this happen? :(