Dear Developers, Firstly, thank you for making such a fun and addicting game. I’m a reoccurring player, having first played via Facebook. Since I shut down my Facebook account a while ago I thought I’d start playing again on Kong, and even went as far as supporting you guys via ingame purchases (which I don’t need) because I would love to see the game grow, and issues like the one I’m having resolved. This is about the 3rd time now I’ve gone on a mission and spend a considerable amount of time formulating a strategy and thoroughly searching each and every searchable item, only for the end of the trip “back home” to have the server kick me… When I refresh, no progress for the mission was recorded, and I got none of the items I worked so hard to get… Now if I didn’t pay anything I probably would keep quiet as you’re offering such a great game for free, but since I have donated and wish to do so on a regular basis this now bothers me greatly as I am too afraid to continue doing any sort of missions, little less even play until I have an answer. :( So please, tell me, can you offer any insight as to what can be done? Is it a glitch, a fault on my side, can it be fixed, would I be compensated in some way? Thanks in advance, and please, continue doing the great work you guys are doing, I’m sure I’m not the only one who totally appreciates it! :)

Update: This was the message I was getting by the way;  Also, I just went back to check the most recent location I went on a mission to (a large supermarket) and it is currently locked, meaning the server knows I was there, yet it won’t reward me. Even if I wanted to re-do the mission due to progress lost, I can’t… This is really frustrating. :( 

Hey Deadmano, Those sorts of message occur when you guessed it, you’re disconnected from our servers. Basically it’s a failure for your PC to communicate with the servers on our end. So something is falling down there. This isn’t particularly common and it’s not an error within the game code itself (that will generally show a Save Error), it’s purely connection related. So the question is: 1. What sort of machine are you playing on? 2. How’re you connected to the internet? 3. Are you on a shared / public network?

The 2nd time i actually see con on Kongregate .\_.

> *Originally posted by **[ConArtists](/forums/249/topics/359382?page=1#posts-7427926):*** > > Hey Deadmano, > > Those sorts of message occur when you guessed it, you’re disconnected from our servers. Basically it’s a failure for your PC to communicate with the servers on our end. So something is falling down there. > > This isn’t particularly common and it’s not an error within the game code itself (that will generally show a Save Error), it’s purely connection related. > > So the question is: > > 1. What sort of machine are you playing on? > 2. How’re you connected to the internet? > 3. Are you on a shared / public network? Hi there Con, and firstly thank you for taking the time to respond to my query, I really do appreciate it! :) 1. At work I play on a standard i3 3rd gen CPU, 6GB of standard DDR3 RAM and a nVidia GTX650. More than enough to handle the game. At home my rig is rather more extensive; [http://www.overclock.net/lists/display/view/id/3538467](http://www.overclock.net/lists/display/view/id/3538467) 2. At home and at work; through a firewall that is correctly configured, no ports outgoing are blocked, I have a 4Mb line at work and a 10Mb at home. I don’t usually have any issues with DNS errors or the likes, so this is really a first, and happening quite often with the game. 3. If 2 is correct, which it is, then this shouldn’t impact the game at all, however the computer is connected on a small local network with 4 other machines. Group policies are not in affect, and both machines (home and work) are not part of a domain. Is there no way that you can have your game code somehow temporary store its current progress in case of a DC so as to preserve the players progress? Anything to ensure that after a mission is completed it does pull through. Because what I don’t get is, as explained above, I did the entire mission, hit “go home” and then I got disconnected, yet when I came back on I was not rewarded but the place was locked meaning I had cleared it… So to me it does sound more like a bug, since if it weren’t and it was a fault of my own then it wouldn’t have locked that place I just raided, no? I would really like to help solve this issue, as it still is affecting me, so please let me know if there is anything I can do to assist. Thanks in advance, and once again, keep up the awesome work that you guys do! :)

Recently, new people are not getting approved to the forum. I know several people who would like to comment and bring up ideas, including the guy who asked me to post this. Can this probblem please be fixed?

> *Originally posted by **[Deadmano](/forums/249/topics/359382?page=1#7426549)**:* > Update: This was the message I was getting by the way; > >  > > Also, I just went back to check the most recent location I went on a mission to (a large supermarket) and it is currently locked, meaning the server knows I was there, yet it won’t reward me. Even if I wanted to re-do the mission due to progress lost, I can’t… This is really frustrating. :( > >  > > Agree with Deadmano, when disconnected and still on mission/raid. Experience and loot are not received to inventory, even that place is locked in cooldown. I always think this is some kind of bug that must be fixed as soon as possible. This is frustating as recently i had a bad connection in rainy weather. Please Sir Dev.

> *Originally posted by **[Sogir402](/forums/249/topics/359382?page=1#11705783)**:* > > *Originally posted by **[Deadmano](/forums/249/topics/359382?page=1#7426549)**:* > > Update: This was the message I was getting by the way; > > > >  > > > > Also, I just went back to check the most recent location I went on a mission to (a large supermarket) and it is currently locked, meaning the server knows I was there, yet it won’t reward me. Even if I wanted to re-do the mission due to progress lost, I can’t… This is really frustrating. :( > > > >  > > > > > > Agree with Deadmano, when disconnected and still on mission/raid. Experience and loot are not received to inventory, even that place is locked in cooldown. I always think this is some kind of bug that must be fixed as soon as possible. This is frustating as recently i had a bad connection in rainy weather. Please Sir Dev. Always thought that was an inherent feature since game was released to prevent d/c exploitation or something. Get my fair share of (rain+wind+loose connection+random isp server ip address resets) combo, so it's painful when it happens. Bit down hard and brought 50% UC shortcuts a while back. It helps a ton, but the fuel price ain't cheap. Only other advice would be to just run auto missions when you think it's gonna be a bad day. Silver lining from all of this is that you still keep your ammo, which isn't lost.

Most of the time, the so called server disconnects are related to your internet. Just a quick lag spike can lose connection. It's the same result if you close the game while running a mission since that's what the server recognizes. It's not really a bug to fix.

Whatever the reason is, the good game should save the data in case the dc occurs Look at others game, they do it

When we're in the coumpound mode,your progress will be saved when you come back after disconnected, pc burns, earthquake etc But it fails on missin mode, why is that ? This is definitely the developer's responsible to make the game guarantee save to us, dont ask the reason why our pc has been disconnected