[Clash of Olympus] Unable to calim

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Hi I am playing on server 1 and 2 of CoO and the following goes wrong:
In arena,you get to open chests according to rank you have reached there, think in game text appeares: “Chronos grants you”…. etc.
Both servers I cannot do this, already filled out ticket on that, but so far nothing happened to make this bug fixed.
Can you tell me how I can get the chests? Really need those.
Thx,
Server1: Millicent
Server2: Nymphadea

 
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Hexagram-StarBattlefield-Favor of God-[Duel Rewards]
ArenaRankingRewards=[Duel Rewards]
Do not get when you click the icon?