cant access main char

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i was able to play yesterday, but after experiencing too much lag, i logged out. after that i wasnt able to log in anymore to my main char. i can still play my alts though. i tried fire fox and mozilla but same result. im stucked in loading screen. does any1 has same experience or can help me fix it?

 
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can anybody help me with this? why can i easily access other alts but not my main. after i select character then press enter game, im stocked with the loading 0% screed…