[Announcemnt] Post Billing Issues Here page 7

266 posts

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1: Devon
2: Server 5
3: Successful Orders, but failed to receive bonus Crystals.
4: Got the 1000 crystals but did not receive the 25% from halloween promotion.

this is in addition to my 4000 crystal order so i am currently missing 1250 crystals
has been a week now.

 
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1. Volke
2. Server 2
3. 2) and possibly 3) if the first time order pack is still available because I didn’t receive that either.
4. I paid for kred. I used the kred on 2k crystal pack, and have yet to receive it. Also missing the following:
$19.99 and more = Black Dragon Gift, which contains Black Dragon Coin x5 and Torch x2. I paid, and charged on November the 8th before midnight. I’m owed this as well seeing as it states in this thread.

Edit — Bought Kred for VIP, and charged VIP. Got it in seconds. Why is it such a big issue for first time recharge packs to get the crystal + first time buyer pack? I can understand a waiting period to verify that the purchase doesn’t come back faulty for some reason, but there isn’t anything that states that you do this. I was expecting immediate service, and it’s been several hours. It’s a very big issue to claim one thing, but do something else.

 
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1. Kaene
2. Server 5
3. Have not recieved my 500 crystals or my first payment pack. I paid for 50 kreds and then bought the crystals.
4. would really like this cleared up as fast as possible please

 
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1. Kaene
2. Server 5
3. Still have not received my 500 crystals or my first payment pack.
4. It has been a day. I got the kreds just fine, but where are my crystals? Where is my first payment pack? I would really like what I paid for please.

 
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Genera
Server 5
crystal and gift pack received, first payment pack was not received. NOV.12.2012
appr. 20 hours since payment
thanks
NOV.23.2012 no resolution to date…I want this resolved in a TIMELY manner…

 
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1.StoneMason
2. Server 5
3. Failed to recieve a pack that should have been delivered to me
4. I got my crystals from the transaction, but still haven’t recieved the bonus pack I was supposed to get from my first time crystal purchase for any amount.

 
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Was not credited for 199 kred purchase…happened before but the kongregate crew refunded me the kred. Now I am thinking it is something to do with your server because this is the second time.

MeStUp4SuRe
Server 3

would love to get it cleared up because I love the game just like to be credited when i spend actual money on the game

 
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Still nothing, 500 crystal and 2000 crystal and bonus items…Would like to hear something please

 
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1.Pock
2.S4
3.Missing crystal and first payment pack
4. Used 50 kreds to purchase 500 crystal around 6:40pm PST or so.

 
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1)IGN: Skadi
2)Server 5
3)Failed to receive a pack that should have been delivered to you.
4)Paid for 50 kreds, spent 49 of them for the 500 crystals and first time payment package and haven’t received either one of them.

 
Flag Post
Originally posted by WardenChase:

1)IGN: Skadi
2)Server 5
3)Failed to receive a pack that should have been delivered to you.
4)Paid for 50 kreds, spent 49 of them for the 500 crystals and first time payment package and haven’t received either one of them.

It’s been two days since I purchased these kreds and still no payment. How long should I have to wait?

 
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1. Anthillia
2. Server 1
3. Sucessful order, but failed to receive crystal (and first payment pack).
4. Spent 49 kreds on 500 crystals. Have yet to receive the crystals or first payment pack.

 
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1. Chlamydia
2. Server5
3. recieved neither crystal, first payment pack, or bonus item packs.
4. 80 kreds(vip-all fine), 3×49kreds(500 crystal+bonus items- did not recieve)NOV.19.2012

EDIT NOV.23.2012 no resolution… what’s the deal ?

 
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IGN : Aeon
Server : 3
I’ve purchased 1000 crystal several hours ago. (Nov. 23, 2012)
99 kong Kred got deducted from account but didnt get crystal, bonus pack that goes with it and the first time payment pack

Edit got my crystal and bonus pack. but not 1st time recharge payment pack. I guess maybe I buy crystal at the wrong time lol.

thank you

 
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IGN Learsi
Server 4
I´ve purchased 1000 crystals and also paid for VIP
kredit have been whitdrawn but neather the crystals or the vip have showed up.

 
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Originally posted by fiolfarfar:

IGN Learsi
Server 4
I´ve purchased 1000 crystals and also paid for VIP
kredit have been whitdrawn but neather the crystals or the vip have showed up.

Still no crystals or vip

 
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IGN Learsi
Server 4
I´ve purchased 1000 crystals and also paid for VIP
kredit have been whitdrawn but neather the crystals or the vip have showed up.
been 4 days now sins purchase and still no vip or the 1000 + 800vip crystals or packs.
plz fix this or refound me

 
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IGN Aenil
Server 4
I’ve bought VIP and didnt get it been about an hour now its usually automatic.
The 80 kreds was taken.

 
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Originally posted by fiolfarfar:

IGN Learsi
Server 4
I´ve purchased 1000 crystals and also paid for VIP
kredit have been whitdrawn but neather the crystals or the vip have showed up.

date item game description quantity kreds
Nov. 25, 2012 Crystal Saga a month VIP Crystal Saga 800 Crystal / Month 1.5x Character Experience 1.5x Pet Experience 2 Extra Green Dragon Coins / Day 3 Extra Hours of AFK Time / Day 3 Bonus Dungeon Attempts / Day 1 Bonus Level 6 Escort Attempt / Day 1 -80
Nov. 25, 2012 1000 Crystal (+Bonus Items) Crystal Saga Torch x3, 2x EXP Token x2, 1 Hour AFK Card x2, 2x Drop Token(Bound) x2 1 -99
And still havent recived anything!

 
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1.PrettyDemon
2.Server5
3.Bought 500 Crystals, Never Received.
4.I purchased it on 12/11/12 and still have not received.

 
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Character Name: Seraphim
Server :SERVER 5
Issue: I paid but never received my Crystal (and/or items).
I paid for 4000 Crystal (+Bonus Items) but have not received them.

EDIT: Placed ticket, sent screenshot, resolved crystal purchase and first payment pack.

 
Flag Post

Character Name: Seraphim
Server :SERVER 5
Issue: I paid but never received my Crystal (and/or items).
I paid for 2000 Crystal (+Bonus Items) but have not received them.

Second time wasn’t the charm.

Fool me once, shame on you… Fool me twice, shame on me…

EDIT: Placed ticket, sent screenshot, resolved crystal purchase, TYVM

 
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Perhaps this was caused by this being my first purchase outside of VIP.

“We are pleased to announce a new promotion for crystal purchases!”

After this server update, all players’ first purchases for a character (regardless of whether or not you purchased crystal before the patch) will receive the bonus pack listed below.
-Baby Angel X1
-Gryphon(3 Days)X1
-Pet EXP Pearl(Bound)X10
-Pack Expander(Bound)X2
-Vault Expander(Bound)X2

Each character is limited to <<<one>>> first payment pack on the <<<first>>> for that character, after the servers go live!!!!

A VIP Purchase isn’t classified as a normal Recharge purchase of Crystals. Only character’s purchasing a normal Recharge pack will qualify for the first payment pack

EDIT: ALL RESOLVED, TYVM < ( * ~ * ) >

 
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Character Name: Maddie
Server: S5
Issue: I have bought VIP before and i got that right away. I just recently bought a 500 crystal pack and the kreds were deducted from my account but still have yet to get the crystals and the bonus items. I would appreciate it if i could get my crystals and bonus items soon so i can do what i was planning on doing.

Edit: Tried purchasing a second time and still haven’t gotten my crystals. Please try and resolve this issue soon.

 
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Ok :/ This slow service on this game is really starting to upset me. I have stuff that i want to do in this game and because you guys are taking your sweet little time getting me my stuff i’m half tempted to take my service else where. I paid for crystals using my money and i expect some real service but all i get is “Oh you need to wait and then you might get it in a week. More then likely in a month”. So im asking…. Please get me my crystals.