Sat, Jan 5 2013 3:20pm
Date/Time of Problem: 01-05-2013 04:11 pm
my wartune character was hacked, items were sold, had full 35 arena set max enchanted, level 20 and 40 arena rings max enchanted and the level 20 first recharge jewelry, divine angel wings, and shadow stallion card, all were sold. please put back!
Sat, Jan 5 2013 3:27pm
my character name is Freyjja, server 2 on kongregate. i had full level 35 arena, max sockets, max enchanted, level 20 arena rings max sockets max enchants, the L level 40 ring, enchanted, (think +9), divine wings, shadow stallion mount card, and the orange first recharge jewelery max enchanted max socketed. my account was hacked while i was in multiplayer dungeon, and by the time i wrested control back, all that stuff was gone. please fix, or i will have no choice but to put in a refund request, as i spent good real money getting all my gear that good!
Sat, Jan 5 2013 3:32pm
they also sold my 26 vip tokens, not sure what all else….please check records, i know there is records kept of every item that players have, and any item’s they sell, and reverse any sales from 15:30 to 16:30 EST on 1/5/2013. thank you!
Sat, Jan 5 2013 3:52pm
i suppose the easiest method would be to roll the character itself back to 15:30 server time on EST server 2, date 1/5/2013
Sat, Jan 5 2013 8:44pm – R2 Athena
Thank you for your recent inquiry. We certainly appreciate your patience while your concern is being investigated. The best way to stop hacking is not to divulge your account details to anyone. Please rest assured this is of utmost importance and we working diligently to resolve the matter. Once again thank you for your patience and understanding.
~ The R2Games Team
Sat, Jan 5 2013 8:51pm
does this mean that it will be fixed or not?
Sat, Jan 5 2013 9:07pm
also i never gave out my account information, that would be phishing not hacking
Sat, Jan 5 2013 10:40pm
Recently, few players’ accounts have been hacked and banned. Because of this, these players lost some items of high value and can’t enjoy the game. In order to protect players’ interests and game fairness, officail Odin Quest will retrieve players’ data to help you guys to take your items back. If you have ever been hacked, please post your ingame name in top thread of forum. We will check that and retrieve the data. We are so sorry for the issue and any inconvenience caused by that.
this thread from youjoy, TS65 was responsible for the hacking.
Sat, Jan 5 2013 11:02pm
Recently, few players’ accounts have been hacked and banned. Because of this, these players lost some items of high value and can’t enjoy the game. In order to protect players’ interests and game fairness, officail Odin Quest will retrieve players’ data to help you guys to take your items back. If you have ever been hacked, please post your ingame name under this thread. We will check that and retrieve the data. We are so sorry for the issue and any inconvenience caused by that.
this is the action they are taking, please match it as it is the same hacker
Sun, Jan 6 2013 6:49pm
You must not attempt to access any Account that is not your own.
Accurate compensation will be decided by R2Games. C/P from the copy of your ToS i just read. so accessing other people’s accounts is against the terms of service, and compensation for others doing so is covered by your terms of service, so why is it that it is not being taken care of? i was forced to file a ticket through kongregate, one of their moderators should be contacting R2Games in reference to R2Games handling the issue, before kongregate has to. if kongregate is forced to handle the issue by means of refund of the kreds spent on balens in the game, let it be known that the balens will be put right back in the game, so no loss will occur to R2Games, just a replacement of lost goods. i would prefer to just get it taken care of by R2Games, so let it be known that this is not a threat, meerly a means of full disclosure on actions thus far taken to ensure the recompense of lost real world money due to hacking of my account. thank you.
Mon, Jan 7 2013 5:32am – R2 Ares
Thank you for your recent inquiry. We certainly appreciate your patience while your concern is being investigated. Please rest assured this is of utmost importance and we working diligently to resolve the matter. Once again thank you for your patience and understanding.
~ The R2Games Team
Mon, Jan 7 2013 8:48am
meanwhile i’m losing at everything cuz nothing is getting done, you just
claim to be doing stuff.
On Mon, Jan 7, 2013 at 6:25 AM, Support wrote:
> devon barbieri,
> A customer support staff member has replied to your support request,
> #89193 with the following response:
> Thank you for your recent inquiry. We certainly appreciate your patience
> while your concern is being investigated. Please rest assured this is of
> utmost importance and we working diligently to resolve the matter. Once
> again thank you for your patience and understanding.
> ~ The R2Games Team
> We hope this response has sufficiently answered your questions. If not,
> please do not send another email. Instead, reply to this email or login to
> your account for a complete archive of all your support requests and
Mon, Jan 7 2013 8:55am
at this point it is getting rediculous. the customer service being provided to me sucks, it’s like y’all don’t care. you got my money so why would you right? good think i took it to kong, they actually care about their players unlike r2games apparantly.
Mon, Jan 7 2013 9:15am – R2 Ares
Dear devon barbieri,
Thank you for taking the time to reply. We are sorry for the delay in resolving your issue. However all tickets must be investigated before they can be resolved and unfortunately these things can take time. Please be assured that every ticket answered is thoroughly investigate and every effort taken to resolve them as quickly as possible.
The R2 Games Team
Mon, Jan 7 2013 9:55am
it doesn’t seem that way, it seems like you just stalling me out hoping i’ll forget the 200 dollars i put into this game! that won’t happen! i support every game i play usually, but this is leading me to believe that r2games should not be. as it is i have stopped my girlfriend from buying anything else on r2games, and my friends, until such time as this issue is resolved, because i don’t want the same thing happening to them and them getting stalled out too. i should be able to play a game i paid 200 dollars to play, not have to start over simply because no action will be taken.
Mon, Jan 7 2013 10:39am
kongregate has taken care of the balens spent, so if you could just send the 2 first recharge trinkets and my soulmaster staff and hat at base that would be a perfectly acceptable ending to this entire issue.
Tue, Jan 8 2013 10:31am – R2 Eros
Hello devon barbieri,
Thank you for taking the time to reply. This ticket has been directed to the proper department for further investigation once that has been completed you will receive a response as to the outcome. We understand your frustration at this situation, but it is being investigated. Once again thank you for your patience and understanding.
~The R2Games Team
Tue, Jan 8 2013 10:33am
and how long is that supposed to take?
Tue, Jan 8 2013 10:35am – R2 Prometheus
Hello devon barbieri,
Thank you for taking the time to submit your concern.
sorry for you passing for all that time, but was a kongregate security fault not r2, so they should take care of the misses, i will be asinging this ticket to the apropiate departament, and they will take final desicion over your isue, i must say that their desicion will be final and his scheduled time cant be know in advance but should be no more than 48 hrs.
try to enjoy the game meanwhile
The R2Games Team
Tue, Jan 8 2013 10:34am
at this point i’ve already wasted 1k insignia’s about to have to waste another 500 for hat, and then 900 for staff, so since it’s taking so long i’d also like to request a refund of the 2400 insignias that i have to waste to get back on track in the game, as well as the 100 crypt tokens i had to waste to get my accessories back from the catacombs shop.
Tue, Jan 8 2013 10:37am
kongregate took care of the portion they could fix, but only you guys can give back the missing gear, they can’t get into your game and give me back the gears that i lost. you guys are the only ones that can do that. the first recharge trinkets can’t be replaced except by you, even by me taking the time in game, since they are FIRST recharge rewards.
Tue, Jan 8 2013 10:40am
and why are you closing a ticket that has not been settled? it’s not closed until a solution has been reached. and now i guess i see why the r2games forums are filled with complaints of poor customer service, y’all don’t care about the players, only the money they can give you. your version of customer service is thanks for wasting your money on this game. we don’t care that your account got hacked and you lost everything, just make sure to spend more money on the game to get back where you were? great way to motivate people to spend time and money on the game! since you all refuse to fix an issue that only you can fix, i will do my best to ensure nobody i knows ever spends another penny on your game, and will post to kongregate forums that spending money on wartune is a waste since the customer support department will not help anyone with their issues. thanks for screwing me over and have a nice day.