chat connection. help!

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i can’t connect to chat room, it writes what “connection failed!” i don’t know what happened. because this i can’t get badges and complete challenge. can someone help me? i can’t understand where to check chat ports 5222 5229, it said at 1.kongregate.com but it don’t load. don’t know what to do, or i do something wrong?

 
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go to tech support on the help thing

 
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I think it is of1.kongregate.com.