Heroes of Gaia acting strange

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So i just got a new laptop. For some reason when i try to load Heroes of gaia it only loads up to 2 of 5 (in the blue rectangle loading screen thingy). i cleared my cache and tried playing on IE,Chrome, and FireFox. but the same issue keeps occuring. please help as soon as possible i want to login.

 
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Is your adobe flash player up to date? http://get.adobe.com/flashplayer/

Are your flash settings set to unlimited?

 
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my flash IS up to date, but how can i set them to unlimited?

 
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Right click the game screen ans go to “global settings” and then “storage”. See if it is set to unlimited.

 
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i cleaned up my laptop and got rid of my anti virus and replaced it. the game is working now