Can't log into account

Subscribe to Can't log into account 7 posts

avatar for WhiteBalverine WhiteBalverine 4 posts
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Ok, this is different though. I can’t remember my email for my “Evac” account. I really, really want to get that account back. I emailed support, no answer. I can’t remember my password for it either. ALL I want is the email for my old account so I can go and reset my password. Please. _

 
avatar for WhiteBalverine WhiteBalverine 4 posts
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Man, I can see coming to the forums was a huge help.

 
avatar for Green32 Green32 314 posts
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If there is no way you can prove that that account is yours there really isn’t anything that support can do. They can’t just randomly send account details to someone just because you claim it is you.

How long ago did you Email them anyway? it can take a while before you receive a reply.

 
avatar for WhiteBalverine WhiteBalverine 4 posts
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I emailed them when I made this account, which was a long time ago, then about 2 months ago. It is my account, all I want is my email. How can I prove it’s mine? How is an email going to compromise an account?

 
avatar for Zshadow Zshadow 10648 posts
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You can e-mail support@kongregate.com and we can try to work something out.

 
avatar for WhiteBalverine WhiteBalverine 4 posts
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Yea, as I mentioned before, I already have. 3 times. Emailed them again for the fourth time and still, nothing.

 
avatar for Zshadow Zshadow 10648 posts
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We usually send responses for missing accounts. Can you PM me about this then?