It’s an issue with the game itself then. You may report the issue to the developer by using the “report bug” function, which can be found under the game box. When the reporting page appears, describe the issue and add a link to a screenshot of the error message in the text box. The developer should answer within a few days. What you describe, however, seems to be a widespread issue so there are chances he might not reply simply because he’s already aware of the bug and working on it.
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