What does this mean for me? You will always be able to play your favorite games on Kongregate. However, certain site features may suddenly stop working and leave you with a severely degraded experience.
What should I do? We strongly urge all our users to upgrade to modern browsers for a better experience and improved security.
We suggest you install the latest version of one of these browsers:
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# Flash Player
Please make sure you have the latest Flash Player from Adobe installed before reporting any problems:
# Support E-mail
\>\*Who do I e-mail if I’m having problems with the site and can’t find any answers?\*
You can e-mail either [firstname.lastname@example.org](mailto:email@example.com) or [firstname.lastname@example.org](mailto:email@example.com), don’t worry about which one — they come to the same place :)
# Game isn’t loading?
Browser add-ons and ad blockers
can sometimes interfere with games loading up. Try disabling those, and if the problem continues, try a full reinstall of the Flash Player. To do this, first [uninstall the Flash Player](http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1). Then make sure that your browser is updated, and reinstall the [latest version of the Flash Player](http://www.adobe.com/products/flashplayer/).
# Having trouble getting badges and cards?
It may be that your chat is not connecting properly. Check that you don’t have a firewall, proxy, ad blocker, or browser add-on interfering with chat loading or connecting. Make sure that ports 5222 and 5229 are allowing traffic on your network. If you have a screenshot of proof that you completed the requirements for a badge that did not award itself correctly, you can submit it on our Contact page at [http://www.kongregate.com/feedbacks/new](http://www.kongregate.com/feedbacks/new) under the “Report Missing Card or Badge” message subject.
# See a little red circle over chat?
This means that the game isn’t connecting to the achievement system. Sometimes, just refreshing the page or restarting your computer can fix an intermittent problem, but if the problem is persistent, you can try a full reinstallation of the Flash Player. To do this, first [uninstall the Flash Player](http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1). Then make sure that your browser is updated, and reinstall the [latest version of the Flash Player](http://www.adobe.com/products/flashplayer/).