Ultimate Game Card - No Kreds

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I just cashed in an Ultimate Game Card for Kreds, and the Kreds didn’t come into my account.

I just bought the card today from a seven-eleven, and it was fresh scratched by me before punching in the code.

 
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Tried inputting the code again several times and it says error-pin-has-been-redeemed.

What happened?

 
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Contact kreds@kongregate.com.

 
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email sent – thank you