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i just used my game stop gift card to purchase 10dollars worth of credit it did not work at first so i tried again and when i did it said my balance was 0 i just bough the card today so i could purchase credits so i could play realm of the mad god but it didnt give me my credits like promised please tell me why this happend thanks. sincerely zach
Contact [email@example.com](mailto:firstname.lastname@example.org) and they’ll be able to assist you, since these types of matters are best discussed in private. You probably won’t hear back until Monday, though.
There is a reason it’s standard practice for companies to tell you to expect “X business days” for a response. “Business days” in most cases refers to weekdays. Most things don’t get done on the weekends.
> *Originally posted by **[zachary381](/forums/7/topics/309443?page=1#posts-6550074):***
> btw its 10:35 mon still nothing i sent like 5 emails too> *Stated explicitly on the **Kongregate [Contact Us](http://www.kongregate.com/feedbacks/new) page:***
> We read each message carefully, and we’ll do our best to respond to support inquires within **five business days**.
Guess what that means? Since you contacted them on Saturday, they expect to get to you by Friday. Throwing a tantrum on Monday helps nobody. Furthermore, many businesses in the USA allowed employees to take a 3 day weekend for Veteran’s Day. If Kongregate is one of those companies, 5 business days means next Monday.