Connection Problem and Game Loading Problem

Subscribe to Connection Problem and Game Loading Problem 16 posts

avatar for fazzbr3 fazzbr3 4 posts
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I was not able to connect to Kongregate for over 24 hrs. I found that other people around the globe had the same problem. I went ahead and edited my hosts file with this.

75.98.92.205 www.kongregate.com

75.98.92.205 kongregate.com

75.98.92.205 cdn1.kongregate.com

75.98.92.205 cdn2.kongregate.com

75.98.92.205 cdn3.kongregate.com

75.98.92.205 cdn4.kongregate.com

Now I can get to the site but I play Senatry and the game won’t load, PLEASE HELP!!!!!!

 
avatar for Arcanis87 Arcanis87 176 posts
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Same problem

I use Firefox 12.0 and Win XP SP3
I tried to update to FF 16.0, clear chache, use IE. no effect

 
avatar for Grixzen Grixzen 3 posts
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omg, i thought i was the only one

 
avatar for Grixzen Grixzen 3 posts
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i forgot
chrome – win7 64bits
delete cache, reinstall flash – no effect
tried on IE and Firefox – no effect

 
avatar for bjjdude bjjdude 2751 posts
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Your going to have to reset the hosts file.

 
avatar for ExtremeBeast ExtremeBeast 12 posts
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Originally posted by bjjdude:

Your going to have to reset the hosts file.

I reset the hosts file which allowed me to finally get onto Kongregate. However, none of the games work…

 
avatar for Ntinyari Ntinyari 3 posts
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I am (along with many of the Global Kong community http://www.isitdownrightnow.com/kongregate.com.html) having the same problem as OP.

Win7 64bits
I have tried the above host fix which allowed me to log on but no games/chat working.
I have updated browser (tried 3 different browsers- FF, Chrome, IE) no luck.
I have run CCleaner; reinstalled flash

I came on forums to see if I could find information from Admins- I understand it is a DNS problem of sorts. Could we get a sticky post on the issue? Thanks!

 
avatar for FoufiDoom FoufiDoom 4 posts
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Yes please, do something, many people here in Greece have the same problem. We need an official anouncement of the situation and the reasurement that there are efforts to solve this and also the average time needed to do so if known. :( I did the same changes in my ‘host’ file as mentioned above and I am fine but not all fellow players from my region are that comfortable with technology. Thank you.

 
avatar for AlisonClaire AlisonClaire 3439 posts
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Hey guys, you can read the the full responses to this problem here But the problem was that, about 36 hours ago (right in the middle of the night for Kong staff) our DNS provider failed making the site totally unreachable. We fixed the problem on our end (and switched DNS providers) but the bad results have been cached in various places so it’ll take awhile for the fix to propagate.

I’m incredibly sorry this is continuing to affect you guys. There are instructions for a way to fix it here that we’ve tried to publicize through our facebook and twitter. Unfortunately there’s nothing we can do to speed up the process, we just have to wait for the DNS changes to spread.

 
avatar for Stuikerd Stuikerd 4 posts
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so we just have to wait and everything will be fine in a couple of days?

 
avatar for adv0catus adv0catus 6253 posts
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Originally posted by Stuikerd:

so we just have to wait and everything will be fine in a couple of days?

Unfortunately. :-/

 
avatar for Zshadow Zshadow 10648 posts
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Originally posted by Stuikerd:

so we just have to wait and everything will be fine in a couple of days?

Unless you want to follow the steps here: http://www.kongregate.com/forums/7-technical-support/topics/310364-if-you-are-having-kongregate-problems-try-this

 
avatar for Stuikerd Stuikerd 4 posts
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thats just for fixing kong, but not the multiplayer games…

 
avatar for adv0catus adv0catus 6253 posts
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Originally posted by Stuikerd:

thats just for fixing kong, but not the multiplayer games…

For the multiplayer games, unfortunately, the developer needs to work on their end to fix it.

 
avatar for fazzbr3 fazzbr3 4 posts
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So should I leave the edit I did in my hosts file or return it to its original state and just wait?

 
avatar for Xestrix Xestrix 118 posts
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You should revert your hosts file.

Leaving a manually created hosts record does not help you in any way, and in fact will cause further issues for you if DNS records change again in the future.