buying kreds impossible

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when I try to buy kreds it redirects me into a screen telling me :

To prevent fraudulent credit card charge we require additional information for players who’ve spent more than a certain amount. Please fill out the following information to help us verify your account and contact you if there are any problems.

then I fill in full name, email, postal code, country and phone nr

I push on submit but nothing happens

the strange thing is that a week ago I could buy some kreds withouth a problem (visa)

I am playing CoG atm

greetings and txs in advance for the help

darkjova (lvl 56 Kong)

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Send an e-mail to You might not get an immediate response since it’s the weekend.