miscrits plainium buy fail

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hi i bought about 800 kreds from your site in order to get platinium but i cant buy the thing in the shop, why is that and can u fix it?

 
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Do you lack the kreds on your account or do you have them but simply can’t use them in the game? If it’s the former, email kreds@kongregate.com with a proof of purchase so the admins can manually transfer the kreds. If it’s the latter, it might be a problem with the game. To report it to the developer, click the “report a bug” button, which is located in the info box under the game.