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Do you lack the kreds on your account or do you have them but simply can’t use them in the game? If it’s the former, email [email@example.com](mailto:firstname.lastname@example.org) with a proof of purchase so the admins can manually transfer the kreds. If it’s the latter, it might be a problem with the game. To report it to the developer, click the “report a bug” button, which is located in the info box under the game.