lost kreds

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I used kreds to buy diamonds in shadowlands online and am missing 600 diamonds from this game, my account shows the purchase of diamonds and the subtracting of 200 kreds from my account but I did not recieve the diamonds in the game. I have contacted zq games and they claim i did not purcahse 600 diamonds for 200 kreds but my account says otherwise as I lost the kreds.

 
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How long ago did you purchase the diamonds?

 
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Please contact us at kreds@kongregate.com.