Can't connect to chat rooms

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I can’t connect to chat rooms. I’ve tried selecting different games and with different browsers. The problem occurs with Firefox no matter what game I am playing. But with Internet Explorer there are no connection problems.
I get two different messages when it tries to connect to the chat:
I get the “Connecting to chat” message when it’s the game “Elements” and the “Game info loaded” with all other games I’ve tested.

I’ve tried with my old laptop on another internet connection and that seems to work just fine with Firefox.

Any idea how to solve this problem?

- Baden

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Disable all add-one and extensions and see if that makes a difference.

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try to clean cache