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> *Originally posted by **[porkchop2012](/forums/7/topics/347608?page=1#posts-7238251):***
> i payed 20$ top up for eurograndcasino i placed a bet and i was supoise to get 500 kreds but i got 0 my ticket number to r2 games was 685582 they said i need a response from kong staff
Are you referring to the TrialPay offer? If so:
Taken from the [Technical Support F.A.Q.](http://www.kongregate.com/forums/7/topics/241772?page=1#posts-5207544) :
> **3. If you are missing Kreds through TrialPay or our free Kreds offers** , you will need to contact TrialPay. For support with any free kred offers on Kongregate, or to check the status of a pending offer, visit the Get Kreds page, click “Fund your account”, choose “Earn Free Kreds” and click “Support” to view your pending offer status. From here you will also be able to contact the customer service team at TrialPay about your missing Kreds. Alternatively, you can contact them from this link: [https://www.trialpay.com/support/contactus/](https://www.trialpay.com/support/contactus/)
If nothing comes of that, you can try emailing [email@example.com](mailto:firstname.lastname@example.org) to see if something can be worked out for you.
I remember another thread about the same issue: [link](http://www.kongregate.com/forums/1-kongregate/topics/341295-kred-offer-ripoff-eurocasino-scam)
It’s pretty strange that this kind of offer does not getting removed.