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> *Originally posted by **[Zingzapper](/forums/7/topics/357364?page=1#posts-7395684):***
> Every game that I play does not connect to the ’net’s achievements/scores. And, I’ve gotten achievements, but it does say I’ve completed them.
Are you connected to chat?
If not, try these steps…
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**Step 1** : Try A Differet Browser (This will help narrow down the problem)
Download: [Chrome](https://www.google.com/intl/en/chrome/browser/) | [Firefox](http://www.mozilla.org/en-US/firefox/new/) | [Opera](http://www.opera.com/computer/windows) | [Safari](http://www.apple.com/safari/) | [Internet Explorer](http://windows.microsoft.com/en-us/internet-explorer/download-ie)
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**Step 2** : Clear Cache/Cookies
How to: [Chrome](https://support.google.com/chrome/answer/95582) | [Firefox](http://support.mozilla.org/en-US/kb/how-clear-firefox-cache) | [Opera](http://www.opera.com/help/tutorials/security/cookies/) | [Safari](http://support.apple.com/kb/PH11920) | [Internet Explorer](http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-10)
**Step 3** : Disable Extensions
How to: [Chrome](https://support.google.com/chrome/answer/187443) | [Firefox](http://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_how-to-disable-extensions-themes-and-plugins) | [Opera](http://help.opera.com/Linux/11.60/en/extensions.html) | [Safari](http://macs.about.com/od/usingyourmac/ss/Enabling-And-Installing-Safari-Extensions_3.htm) | [Internet Explorer](http://windows.microsoft.com/en-us/windows-vista/internet-explorer-add-ons-frequently-asked-questions)
**Step 4** : Check your Firewall
Make sure your firewall allows traffic on port 5222, that is the port used to connect to chat.
How to: [Open a port in Windows Firewall](http://tinyurl.com/2ctnksu)
**Step 5** : Check your Antivirus Software
If your running an Antivirus make sure it is not blocking your connection.
**Step 6** : Check your Proxy Settings. (Firefox)
Go to the top left corner and click “Firefox” then “Options”. Go to Advanced → Network → Settings. Try switching to “No proxy”, save, and see if that helps. If not, experiment around with the different options (besides “Manual proxy configuation”) and see if that changes anything.
Go to the [Flash settings page](http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html) and enable ‘Allow third-party Flash content to store data on your computer’
**Step 8** : Try reinstalling your flash player.
You can uninstall it [here](http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1) and then reinstall it [here](http://get.adobe.com/flashplayer/).
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