Paypal transaction problems

17 posts

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It has come to our attention that many users who normally use Paypal to purchase kreds have been having problems recently with incomplete transactions.

Paypal has introduced a new interface, which looks like this:

It appears to be part of a split test on Paypal’s servers, so only half of users are seeing it. The problem with this new interface is that the window closes after login, which, in effect, cancels the transaction.

We’re working on a fix for this issue and should have it patched shortly. In the meantime, here’s a workaround:

If you see the above login screen after selecting a package and clicking on the Paypal button, close the lightbox and open it again. It should send you to the older Kongregate Paypal login:

Once you see this, your transaction should process normally.

Thanks for your patience while we engineer a solution to this issue.

 
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Having the same problem. Except it takes all my info and then will not fully process it. :( Hope it gets fix soon.

 
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We just put up a patch for this issue. Let us know if you’re still having the same problems

 
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I bought kreds and it still does not show up in game (game of thrones)

 
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I bought Kreds and they dont show up in Heroes of the Realm.

 
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yup…. its frustrating…. n have gone pretty frequent nw…

 
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Now is more than 30 days !!!

please, make this work!

 
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Anyone still experiencing problems with Paypal should contact kreds@kongregate.com with a detailed description so we can help.

 
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I’ve another problem^^ I can buy Kreds but cannot buy something for them in other games !

 
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Wow lazy admins

 
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VectumSigma: create a new topic thread with the details about your problem and we’ll try to help.

 
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WTF!! i put in my credit card and for some reason it banned me from transactions please help T_T

 
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Contact kreds@kongregate.com.

 
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Originally posted by vj87:

WTF!! i put in my credit card and for some reason it banned me from transactions please help T_T

Also, check your email that you have connected to Kong. I bet that there are a number of requests for conformation there (which Kong does to reduce fraud).

-Pip

 
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Where are my kreds? My paypal was charged but no kreds… would like this fixed asap

 
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Same problem here, bought Kreds on 9th August, got a mail from paypal confirming the purchase and after 4 days still no Kreds on my account.

 
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Contact kreds@kongregate.com for any kred related issues.