# Known/Reported Issues and Bugs - October 11, 2017 *** * Lost progress? If you're on an iOS device, you may have an iCloud back up that can be restored in game using the iCloud button in settings. Otherwise, please [contact support ](https://22canshelp.zendesk.com/hc/en-us/requests/new) for further help. * Purchase problems. Please [contact support ](https://22canshelp.zendesk.com/hc/en-us/requests/new) for help with any purchases. * Error messages "failed to load ll2CPP” or “failed to extract II2CPP” - the dev team is looking into this. * Trouble installing the game. Stuck when downloading. Please contact support for troubleshooting help. * Not optimized for an older device. Troubleshooting steps listed in Help Center. * Crash on boot up of app. Unfortunately, there are a number of reasons why this may happen. Please submit a ticket to support with your player ID and device info so that we can further investigate and help you troubleshoot. * Ad crashes or ads not loading. We have resolved many instances of this and have contacted ad providers; but have been unable to totally eradicate the problem. If you run into any issues, please send your player ID and device information over to support so that we can further investigate and troubleshoot. * We are currently investigating recent issues with lag and other performance issues on various devices. * Using shelf to dry and item will instantly dry the item but reduce the quality to 1-star. * After town assessment, some users don't immediately see the Chits they earned in their balance. This is typically resolved after logging out and back in. * Pilgrim Pants description incorrectly displays quantity of pockets. * We are currently investigating an issue that renders players unable to stand after completing a quest. If this ever happens, then you should move to another campsite via the map and you will be able to walk * Flint Pebbles are incorrectly listed as a resource found in the Ice Kingdom area * Crafted items do not drop into pack, stay floating on screen. * Windows and other house furnishings moving back to previous location after re-arranging in house. Please confirm that you are selecting a valid location (furnishings can only be placed where the tile underneath is highlighted green) and submit a ticket if you are still running into this problem. * Targeting issues when moving furnishings in home or town. * Community chat filter is too aggressive when blocking out language - we are continuously working on this. If there are specific words that you see blocked, please submit a ticket to support to further help us improve community chat. * There is a bug wherein hearts/bag display as Red in color when they should be Green. Several instances of this bug have been fixed, but you may still encounter it. * Damaged clothing indicator not popping up for players to warn of items near breaking. * Unable to click certain areas of the Map for fast travel, typically the farthest area the player has reached, displayed at the top of their screen. * Distorted audio/music * Maypole buff not working * Warehouse rewards not working - Please contact support for more help. * Items "fly" off screen from pack or private chests; sometimes item return and sometimes do not return. * Game does not register swipes on tree but takes charges away from tool. * Crashes upon entering other player houses * Cannot delete/sell rug, option no longer appears * Chests disappearing from house * Unable to locate the Ultimate Pack offer, does not appear in Teng Fei shop * Plot move error message mentions a Cook profession, not in The Trail Mobile * Quest Items disappear but are not credited towards quest * Performance issues with Town Hall building * A player name that does not live in the town is elected as mayor

# Device / OS Specific Issues *** * Some players experience lag on devices with Android 4.x or 5.x - Please try steps listed in [Help Center](https://22canshelp.zendesk.com/hc/en-us/articles/231661867-The-Trail-won-t-load-or-download-on-my-device-). * Game crashes on iOS devices when trying to watch an ad. This issue is being investigated. Please contact support if you have more details to share. # Recently Resolved ***