> *Originally posted by **[slowdive21](/forums/727066/topics/1777363?page=1#12945864)**:* > I just want ads in my region to be available again. Oh an support never replied about the gem refund for inventory upgrades. So sorry, I looked into support tickets with your name and found that you got a reply + completed inventory upgrade refund. If you didn't get a reply in your e-mail, could you please check your spam folder? If you happen to have submitted another request under an alt or otherwise, let me know your ticket # and I'll have someone look into it more closely.

> _Originally posted by **[ModchiKopi](/forums/726779/topics/1777363?page=1#12945830):**_ > > *Originally posted by **[Andrewholdeman84](/forums/727066/topics/1777363?page=1#12945823)**:* > > Hey modchi i was one of the players affected by this automove glitch my request # 255820 basically lookin for help with rewards comp due to this bug i haven't received any new feedback from support on this matter im hoping you can help me cuz i missed out on a dual fused buck along with the other rewards I should have gotten from rumblin with strangest things please help and thank you .... > > Thank you for the ticket#, Andrew. I saw that you received a reply from a support member, but I've asked that a lead take over and help you further with this unique situation. You should get another reply some time tonight or tomorrow. Awesome thanks Modchi!

Modchi, can we get an idea of what, if anything is being or can be done to combat the abuse being directed at you?

> _Originally posted by **[jvit1](/forums/726779/topics/1777363?page=2#12945964):**_ > Modchi, can we get an idea of what, if anything is being or can be done to combat the abuse being directed at you? Absolutely nothing can be done. It's the age of the interwebnet

Is there a reason why the hero token isn't sticking for some players and yet it seems to be for others? Some have used nixons only to find out it isn't working as intended.

> *Originally posted by **[oilmanq](/forums/727066/topics/1777363?page=2#12945991)**:* > Is there a reason why the hero token isn't sticking for some players and yet it seems to be for others? Some have used nixons only to find out it isn't working as intended. The previously announced updates to SFC will be live tomorrow, November 28.

I'm talking about **Hero Token Changes** which are live for some, but others seem still to be changing, which is causing them to waste coins to keep recycling even though it should be set according to modchi.

> *Originally posted by **[oilmanq](/forums/727066/topics/1777363?page=2#12946059)**:* > I'm talking about **Hero Token Changes** which are live for some, but others seem still to be changing, which is causing them to waste coins to keep recycling even though it should be set according to modchi. im sorry. i had no idea it was live already

> *Originally posted by **[ModchiKopi](/forums/727066/topics/1777363?page=1#12945569)**:* > > The selection should be saved even if you close the game and continue playing later. Of course, you have the option to refresh your opponent and token, if desired. Opponent and Hero Tokens are still linked: if you refresh one it will refresh the other. > I love the change to hero tokens in arena, thank you. Right now the hero token stays the same after a battle but it is changing when I close and reopen the game.

> *Originally posted by **[ModchiKopi](/forums/727066/topics/1777363?page=1#12945569)**:* > #### Hero Token Changes > > **We have updated the way Hero Tokens refresh in Arena.** Previously, each opponent has the chance to drop tokens for a specific hero. Players can reroll their opponent and hope for a different hero token offering. Once you complete the battle, a new opponent and token award is displayed. > > With the update, **you are now able to “lock in” the Hero Token so that it will not change after a battle is completed.** This means you can find the hero you want and keep grinding for those specific tokens only. You will still get a new opponent after each battle. > > The selection should be saved even if you close the game and continue playing later. Of course, you have the option to refresh your opponent and token, if desired. Opponent and Hero Tokens are still linked: if you refresh one it will refresh the other. > ABOUT TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :D

> *Originally posted by **[jvit1](/forums/727066/topics/1777363?page=2#12945964)**:* > Modchi, can we get an idea of what, if anything is being or can be done to combat the abuse being directed at you? hear hear! I've been alive too long to be surprised by the immaturity of garbage people. But Kong needs to enforce it's OWN forum rules, regarding this issue

> *Originally posted by **[jvit1](/forums/727066/topics/1777363?page=2#12945964)**:* > Modchi, can we get an idea of what, if anything is being or can be done to combat the abuse being directed at you? I'm not able to share more information, but we are working to address the issue on a few fronts and I have high hopes for steady improvements. Thank you all for using our flag/report tools, it has been very helpful to all moderators of the forum. > *Originally posted by **[oilmanq](/forums/727066/topics/1777363?page=2#12945991)**:* > Is there a reason why the hero token isn't sticking for some players and yet it seems to be for others? Some have used nixons only to find out it isn't working as intended. Hey oilmanq, thanks for bringing this up. I haven't had any issues with my token selection not saving even after logging out and switching platforms. I'm going to ask the devs to look into it. Anyone who is experiencing that, please try force quitting and reloading your game. If you're on browser, try clearing your cache or doing a hard refresh (Control + F5 on the keyboard). If it persists, let me know what platform, browser, or mobile phone (and the operating system) that you use to play. That will be a helpful note for the bug report I submit.

> *Originally posted by **[Isol](/forums/727066/topics/1777363?page=2#12946627)**:* > > *Originally posted by **[ModchiKopi](/forums/727066/topics/1777363?page=1#12945569)**:* > > > > The selection should be saved even if you close the game and continue playing later. Of course, you have the option to refresh your opponent and token, if desired. Opponent and Hero Tokens are still linked: if you refresh one it will refresh the other. > > > > I love the change to hero tokens in arena, thank you. Right now the hero token stays the same after a battle but it is changing when I close and reopen the game. > I have others in the guild who are running into this issue. It doesn't seem to stick persistently, as has been described, but only in the same game session. One would expect based on what has been presented that the hero token only changes when the recycle button is used, but that in fact is not the case.

> *Originally posted by **[oilmanq](/forums/727066/topics/1777363?page=2#12945991)**:* > Is there a reason why the hero token isn't sticking for some players and yet it seems to be for others? Some have used nixons only to find out it isn't working as intended. I am having this problem too. Stays the same unless I close the window or refresh the page. On PC using Chrome.

Thank you all, so sorry! Of course, if anyone spent a lot of nixons or was affected in a way that support should help further (compensation, missing items, etc.) please [contact support](https://animationthrowdown.zendesk.com/hc/en-us/requests/new) and they'll help you as best they can. Thanks!

> *Originally posted by **[ModchiKopi](/forums/727066/topics/1777363?page=2#12946728)**:* > Thank you all, so sorry! Of course, if anyone spent a lot of nixons or was affected in a way that support should help further (compensation, missing items, etc.) please [contact support](https://animationthrowdown.zendesk.com/hc/en-us/requests/new) and they'll help you as best they can. Thanks! Modchi, before this change, if someone did not play an arena game within an hour, the hero token would refresh on it's own when you went back to the arena to play. So if I was done playing arena for a bit, and Tina (for example) was the current token chance available, I would need to play arena again within the hour to be sure of still getting a chance at her tokens without having to refresh. Of course, it was always possible that the system's refresh would bring her back again but the odds were slim. Is it possible that that one hour rule is still in effect and affecting how people are experiencing this new feature? I ask this because the following has happened to me: I refreshed to get Bobby token chances. Played all my energy. Did not shut down the window from the game but left the arena section. A while later, I went back into the arena to because we were talking about it in guild chat, and the hero token that is now showing on my screen is Louise.

Hi Modchi, the 2500 point limit seems to be still in place. Played three matches and got no points - the same thing happened to one of my guild mates. The whole leaderboard is still stuck at 2500.

> *Originally posted by **[mistje](/forums/727066/topics/1777363?page=2#12946744)**:* > > *Originally posted by **[ModchiKopi](/forums/727066/topics/1777363?page=2#12946728)**:* > > Thank you all, so sorry! Of course, if anyone spent a lot of nixons or was affected in a way that support should help further (compensation, missing items, etc.) please [contact support](https://animationthrowdown.zendesk.com/hc/en-us/requests/new) and they'll help you as best they can. Thanks! > > Modchi, before this change, if someone did not play an arena game within an hour, the hero token would refresh on it's own when you went back to the arena to play. So if I was done playing arena for a bit, and Tina (for example) was the current token chance available, I would need to play arena again within the hour to be sure of still getting a chance at her tokens without having to refresh. Of course, it was always possible that the system's refresh would bring her back again but the odds were slim. > > Is it possible that that one hour rule is still in effect and affecting how people are experiencing this new feature? > > I ask this because the following has happened to me: > > I refreshed to get Bobby token chances. Played all my energy. Did not shut down the window from the game but left the arena section. A while later, I went back into the arena to because we were talking about it in guild chat, and the hero token that is now showing on my screen is Louise. > > As an added note, if I am correct, I believe it should remain like this. It SHOULD cost a few nixons to get to your hero of choice, but clicking refresh all the time is mind numbing and I love the new feature.

> *Originally posted by **[Shoogar](/forums/727066/topics/1777363?page=2#12946746)**:* > Hi Modchi, the 2500 point limit seems to be still in place. Played three matches and got no points - the same thing happened to one of my guild mates. The whole leaderboard is still stuck at 2500. > Thanks Shoogar! The devs are working on that right now. > *Originally posted by **[mistje](/forums/727066/topics/1777363?page=2#12946744)**:* > Is it possible that that one hour rule is still in effect and affecting how people are experiencing this new feature? Great observation and thank you for the reminder about this! I added it into the notes of my bug report and I'm sure that will be super helpful for QA.

> *Originally posted by **[MerMod](/forums/727066/topics/1777363?page=2#12946750)**:* > > *Originally posted by **[Shoogar](/forums/727066/topics/1777363?page=2#12946746)**:* > > Hi Modchi, the 2500 point limit seems to be still in place. Played three matches and got no points - the same thing happened to one of my guild mates. The whole leaderboard is still stuck at 2500. > > > > Thanks Shoogar! The devs are working on that right now. > > > > *Originally posted by **[mistje](/forums/727066/topics/1777363?page=2#12946744)**:* > > > *Originally posted by **[ModchiKopi](/forums/727066/topics/1777363?page=2#12946728)**:* > > > Thank you all, so sorry! Of course, if anyone spent a lot of nixons or was affected in a way that support should help further (compensation, missing items, etc.) please [contact support](https://animationthrowdown.zendesk.com/hc/en-us/requests/new) and they'll help you as best they can. Thanks! > > > > Modchi, before this change, if someone did not play an arena game within an hour, the hero token would refresh on it's own when you went back to the arena to play. So if I was done playing arena for a bit, and Tina (for example) was the current token chance available, I would need to play arena again within the hour to be sure of still getting a chance at her tokens without having to refresh. Of course, it was always possible that the system's refresh would bring her back again but the odds were slim. > > > > Is it possible that that one hour rule is still in effect and affecting how people are experiencing this new feature? > > > > I ask this because the following has happened to me: > > > > I refreshed to get Bobby token chances. Played all my energy. Did not shut down the window from the game but left the arena section. A while later, I went back into the arena to because we were talking about it in guild chat, and the hero token that is now showing on my screen is Louise. > > > > > > Great observation and thank you for the reminder about this! I added it into the notes of my bug report and I'm sure that will be super helpful for QA. Awesome! Glad I could help. :D (ps, does this qualify as something that could earn a small bug bounty?) :D

> *Originally posted by **[mistje](/forums/727066/topics/1777363?page=2#12946744)**:* > > *Originally posted by **[ModchiKopi](/forums/727066/topics/1777363?page=2#12946728)**:* > > Thank you all, so sorry! Of course, if anyone spent a lot of nixons or was affected in a way that support should help further (compensation, missing items, etc.) please [contact support](https://animationthrowdown.zendesk.com/hc/en-us/requests/new) and they'll help you as best they can. Thanks! > > Modchi, before this change, if someone did not play an arena game within an hour, the hero token would refresh on it's own when you went back to the arena to play. So if I was done playing arena for a bit, and Tina (for example) was the current token chance available, I would need to play arena again within the hour to be sure of still getting a chance at her tokens without having to refresh. Of course, it was always possible that the system's refresh would bring her back again but the odds were slim. > > Is it possible that that one hour rule is still in effect and affecting how people are experiencing this new feature? > > I ask this because the following has happened to me: > > I refreshed to get Bobby token chances. Played all my energy. Did not shut down the window from the game but left the arena section. A while later, I went back into the arena to because we were talking about it in guild chat, and the hero token that is now showing on my screen is Louise. > > I have a hunch this is correct, because I actually didn't remember refreshing, but just assumed I must have.

Mine is locking in while I play arena, but every time I log back in later, it is no longer locked. I then have to refresh a lot to get to the 1 character I’m hoping to get tokens for.

> _Originally posted by **[ysteichman](/forums/726779/topics/1777363?page=1#12945614):**_ > Awesome!!! Had no idea about the Hero Token change and thought I found a glitch, lol! One question: Does it only lock in if you've hit Refresh? Or does it randomize until you do? I wasted a ton of my coins toggling thru arena heroes trying to get Zapp Brannigan the only hero tokens I want or need but that never came up. Will Zapp ever come up ? Or am I wasting over 100,000 Nixon’s looking for him in arena rewards?

> *Originally posted by **[SniperLarry66](/forums/727066/topics/1777363?page=2#12947187)**:* > > _Originally posted by **[ysteichman](/forums/726779/topics/1777363?page=1#12945614):**_ > > Awesome!!! Had no idea about the Hero Token change and thought I found a glitch, lol! One question: Does it only lock in if you've hit Refresh? Or does it randomize until you do? > > I wasted a ton of my coins toggling thru arena heroes trying to get Zapp Brannigan the only hero tokens I want or need but that never came up. Will Zapp ever come up ? Or am I wasting over 100,000 Nixon’s looking for him in arena rewards? Sorry SniperLarry, some heroes, including Zapp don't drop tokens in Arena. More info here: https://animationthrowdown.zendesk.com/hc/en-us/articles/221017667-Heroes-Tokens-and-Levels Hope this helps!

> *Originally posted by **[mistje](/forums/727066/topics/1777363?page=2#12946747)**:* > > *Originally posted by **[mistje](/forums/727066/topics/1777363?page=2#12946744)**:* > > > *Originally posted by **[ModchiKopi](/forums/727066/topics/1777363?page=2#12946728)**:* > > > Thank you all, so sorry! Of course, if anyone spent a lot of nixons or was affected in a way that support should help further (compensation, missing items, etc.) please [contact support](https://animationthrowdown.zendesk.com/hc/en-us/requests/new) and they'll help you as best they can. Thanks! > > > > Modchi, before this change, if someone did not play an arena game within an hour, the hero token would refresh on it's own when you went back to the arena to play. So if I was done playing arena for a bit, and Tina (for example) was the current token chance available, I would need to play arena again within the hour to be sure of still getting a chance at her tokens without having to refresh. Of course, it was always possible that the system's refresh would bring her back again but the odds were slim. > > > > Is it possible that that one hour rule is still in effect and affecting how people are experiencing this new feature? > > > > I ask this because the following has happened to me: > > > > I refreshed to get Bobby token chances. Played all my energy. Did not shut down the window from the game but left the arena section. A while later, I went back into the arena to because we were talking about it in guild chat, and the hero token that is now showing on my screen is Louise. > > > > > > As an added note, if I am correct, I believe it should remain like this. It SHOULD cost a few nixons to get to your hero of choice, but clicking refresh all the time is mind numbing and I love the new feature. I disagree that it should cost nixons based on the description they gave. Also, keep in mind, you still have a big chance that you will get nothing, that you will lose the battle, and that you are limited in number of attempts. Add to it that they raised the top hero level with exponentially more tokens per level, all for very little in material improvement, and you can see that tokens start to depreciate in value and importance in the overall meta. This helps the new players, and those who don't have a high level hero already, but for the rest of us it won't make a great difference. Perhaps some may see it as a way to farm for more turds, but I doubt it. Once you get to level 15 among all the free heroes which will still take a great deal of time and grind, then it will make it worthwhile to go for hero tokens in wonderwharf coins for premium the heroes.