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[Read this announcement on our FAQ](https://animationthrowdown.zendesk.com/hc/en-us)
* * *
**Hey Throwdowners!**
Today we released an update that had some [major changes](http://www.kongregate.com/forums/36128-general/topics/657957-official-battle-and-upgrade-updates-app-update-required) and also a few unfortunate and unexpected bugs. Including a bug that is [breaking the text on various parts of the game](https://animationthrowdown.zendesk.com/hc/en-us/sections/205719707-Known-Reported-Issues-Bugs).
We wanted to thank you all for being great early supporters of the game and providing invaluable feedback and bug reports. We’ve dropped 800 Shards into currently active accounts and hope that you continue to post [feedback about the new update](http://www.kongregate.com/forums/36129-technical-issues-feedback/topics/655810-official-known-reported-bugs-changelogs-8-10-16) and [bug reports](http://www.kongregate.com/forums/36128-general/topics/655805-official-game-support-purchases-bugs-other) as you have them. Thank you all for playing!
[https://media.giphy.com/media/Su2HJWtfflOr6/giphy.gif](https://media.giphy.com/media/Su2HJWtfflOr6/giphy.gif)
- **ShinyMetalMod**
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I got instead 800 diamonds, shards would have been a lot more useful.
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The update make the game too difficult,once the enemy is strong and you put a new card (not combo) you’ll die straight away.and I didn’t get the 800 gems
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Why don’t we get an epic garanteed with the boxes? In every kongregate/synaps game is the first draw an epic. I got 2 rare from 2 different boxes :(
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I didnt get any gems and was online 1 hour ago, please help :)
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You did NOT think this through. If you get ONE good combo out you win it does NOT make the game more tactic, quite the opposite. There’s no flow in the game as you intended. Seriously.. listen to us players and realize you made a mistake. You have no idea how many players you will loose otherwise.
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I didn’t get the gems, is there a fix for this?
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> *Originally posted by **[TylerT856](/forums/36128/topics/657986?page=1#posts-10673902):***
>
> I didn’t get the gems, is there a fix for this?> *Originally posted by **[ItzzConTrOl](/forums/36128/topics/657986?page=1#posts-10671527):***
>
> I didnt get any gems and was online 1 hour ago, please help :)
If you were active during the time this was announced and did not receive your Gems, please [contact support](http://www.kongregate.com/forums/36128-general/topics/655805-official-game-support-purchases-bugs-other) and they can investigate further for you.
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Was active never got them even seen the message displayed by Louise flashing by, but rushed in to eagerly play cause seen lots of messages about the update that day didn’t read how to get them. Got a pack anyways of own shards.
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> *Originally posted by [ShinyMetalMod](/forums/36127/topics/657986?page=1#10673988):*> *Originally posted by **[TylerT856](/forums/36128/topics/657986?page=1#posts-10673902):***
> >
> > I didn’t get the gems, is there a fix for this?> *Originally posted by **[ItzzConTrOl](/forums/36128/topics/657986?page=1#posts-10671527):***
> >
> > I didnt get any gems and was online 1 hour ago, please help :)
>
> If you were active during the time this was announced and did not receive your Gems, please [contact support](http://www.kongregate.com/forums/36128-general/topics/655805-official-game-support-purchases-bugs-other) and they can investigate further for you.
Tried contacting support by sending 2 tickets so far. Still no awnser, do you guys even want a player base?
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> *Originally posted by **[TylerT856](/forums/36128/topics/657986?page=1#posts-10677963):***
> > *Originally posted by [ShinyMetalMod](/forums/36127/topics/657986?page=1#10673988):*> *Originally posted by **[TylerT856](/forums/36128/topics/657986?page=1#posts-10673902):***
> > >
> > > I didn’t get the gems, is there a fix for this?> *Originally posted by **[ItzzConTrOl](/forums/36128/topics/657986?page=1#posts-10671527):***
> > >
> > > I didnt get any gems and was online 1 hour ago, please help :)
> >
> > If you were active during the time this was announced and did not receive your Gems, please [contact support](http://www.kongregate.com/forums/36128-general/topics/655805-official-game-support-purchases-bugs-other) and they can investigate further for you.
>
> Tried contacting support by sending 2 tickets so far. Still no awnser, do you guys even want a player base?
Did you contact them over the weekend? Support is currently limited on the weekend, but if you don’t get a response in the next day or two, please PM me and I will investigate the cause of the delay.
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I didnt get any shards or gems. Smh
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> *Originally posted by **[AnakinN1](/forums/36128/topics/657986?page=1#10715297)**:*
> I didnt get any shards or gems. Smh
Were you playing at the time of this post?
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Im always online since i got this game. And few hours ago i have updated the game...
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> *Originally posted by **[AnakinN1](/forums/36128/topics/657986?page=1#10715344)**:*
> Im always online since i got this game. And few hours ago i have updated the game...
Hi AnakinN1! Sorry to hear that :( Please [contact support](https://animationthrowdown.zendesk.com/hc/en-us/requests/new) with your info and they'll investigate that for ya.
Thanks for playing and supporting the game :)
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This offer has expired and was only available for early testers of the game, but keep an eye out for community contests and Gem giveaways on our social channels!
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