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I recently completed offered from the free gem wall but I didn't get them automatically. So when I sent in a ticket they did not honor my progress. It was to unlock high level troops in a game that took me a month. There wasn't a time limit set and it was the first time I downloaded the game from the wall and at all for that matter. Is there a way to prove that i have done the offer and get gems or should the offer wall just be looked at as a hyper glitch? It is frustrating because it happened before on a lesser challenge but this one was worth quite a few gems and i need them for progress! Please help me figure out what to do in order to stay a highly competitive player without spending a fortune cause I am currently unemployed and unable to even afford VIP at this time, sorry, if I am not worth having as a customer. However, i do play almost every day and attend every guild event.
Much Appreciation,
Spacegun
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> _Originally posted by **[SpaceGun](/forums/726779/topics/1867310?page=1#13259445):**_
> I recently completed offered from the free gem wall but I didn't get them automatically. So when I sent in a ticket they did not honor my progress. It was to unlock high level troops in a game that took me a month. There wasn't a time limit set and it was the first time I downloaded the game from the wall and at all for that matter. Is there a way to prove that i have done the offer and get gems or should the offer wall just be looked at as a hyper glitch? It is frustrating because it happened before on a lesser challenge but this one was worth quite a few gems and i need them for progress! Please help me figure out what to do in order to stay a highly competitive player without spending a fortune cause I am currently unemployed and unable to even afford VIP at this time, sorry, if I am not worth having as a customer. However, i do play almost every day and attend every guild event.
>
> Much Appreciation,
>
> Spacegun
First off- take any possible and necessary screenshots of completion of task. This includes taking pictures of your "offer in progress" in the offerwall tab, and the set of tasks needed to complete said offer. Also take picture proving you have completed said task. . . (Do your best to prove your case).
Secondly- send your ticket to support here at Kong- as well as the the company whose game you played- certain companies are not honoring their offerwall status with AT and Kongregate, but Kong will help you get your gems if able-
Thirdly-be patient- sometimes it takes them a week or two to get you what you're owed-
I hope this helps. . . .
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Don't forget the one star review citing IronSource as the reason for your dissatisfaction and the Tweet or Facebook post (if you still use it) to the publisher of the game. Some companies ignore their official support channel but respond promptly to public complaints on social media.
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I have screen shots of the game and stuff but not sure how to communicate to the game to get any gems for this. I will give them one star for review, but I am not mad at Animation Throwdown. Just confused cause I just did a small offer that came through.
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