How to contact KIXEYE

I’m sure you all have noticed that KIXEYE (the devs of this game) promised some fixes and updates in mid-December. As I’m sure you know, Kongregate has no control over the games themselves—we aren’t able to make changes, fix things that are broken, etc. We’ve been following up with KIXEYE, but at this point it looks like it may still be a while (like, a couple months) before they make any updates. We have done everything we can to persuade them to do it sooner, but to no avail.

KIXEYE is not actively monitoring this forum, so posts here are unlikely to be read by them. If you have a regular customer service issue (aka, something that will not require an update to solve), you can email them at support@kixeye.com. At first you’ll get a reply email saying they couldn’t figure out which Facebook account you were using, and that your email is being forwarded to a person; then later you’ll hear back from the person. (Or at least, that’s what happened to me when I tried it out.) Feel free to write them there if you have questions about known issues, would like some help troubleshooting a loading problem, and that sort of thing.

In the meantime, the game works perfectly for most players, and is still really addictive. Have fun!

How lucky, you where. I only got a disappointing autoreply:

Hello there,

I apologize, we do not provide support for Kongregate at this time, so I am unable to assist you with this matter. If you have inquiries regarding your Backyard Monsters account on Facebook, I would be more than happy to help. Please let me know if I can be of further assistance.


Thanks,
Megan

Originally posted by GrimJester:

How lucky, you where. I only got a disappointing autoreply:

Hello there,

I apologize, we do not provide support for Kongregate at this time, so I am unable to assist you with this matter. If you have inquiries regarding your Backyard Monsters account on Facebook, I would be more than happy to help. Please let me know if I can be of further assistance.


Thanks,
Megan

/facepalm/ I’ll write to them and ask that they make sure all their staff knows.

My fault. The autoreply was from before your intervention ^^


btw. Maybe its better to use the support form page: http://support.kixeye.com/mail (mail goes out to support@kixeye.com too) That way, the mail gets better structured and it makes it easier for them to categorize/sort/handle it.

(Your (Kongregate) User id, needed on the form, apparently can be found if you click on your post count beneath your name – its the number in the URL. (is that correct?) The form requires that User id to be filled in, albeit I am not shure if that info is really relevant for them.)