We know there are currently some issues with the Scrying system. We are investigating them and gathering data in order to provide more details to the ads company and try to fix them as soon as possible. We are currently aware of the following issues: - ~~Some regions have less ads available than others. This is being worked on as we speak and hopefully it will be fixed soon.~~ **This should have been addressed, and even outer regions should receive at least some ads.** - Some players are receiving a timestamp error in the ad popup, preventing them to scry succesfully. Refreshing the page usually fixes this for most players, although we are working to find a permanent solution. - ~~Some players reported some ads that require you to leave the page. Those should never appear in our game, so this is a bug that needs fixing from the ads company. If you wish to help us investigating the issue, please send us a PM with the country you live in and, if possible, a screenshot of the ad asking you to leave the page.~~ **This should have been fixed.** - Seldomly, the sphere takes a long time to focus: this means the ads servers are busy or offline. This issue usually fixes itself within several minutes. - Some players reported not to receive the completion message after viewing an ads video, therefore not being able to claim their reward. This is another bug that needs fixing from the ads company. If you wish to help us investigating the issue, please send us a PM with the country you live in and, if possible, a screenshot of the ad not giving the completion message. **Update on the scrying situation:** we’re still talking to the ads company and investigating all the issues you are reporting us. Here’s what we have discovered so far: - The majority of black screen reports are caused by ad-blocking software and/or browser extensions. We also added an in-game warning about that. - The timestamp issue appears when you leave the game page open for too long. We’re working to fix this – meanwhile, refreshing the page before scrying should solve most occurrences of this issue. Please keep sending screenshots our way when you run into an unknown issue, describing what caused it to the best of your knowledge. Thanks for your cooperation!

Thank you kindly for the update! It is much appreciated :)

I didn’t realize there was a limit per day on this… I spent a bunch of them on a fairly feeble amount of faction coins. When does the crystal reset?

I had a problem where I attempted to scry but it didn’t open the popup so the game just showed a message that said ‘scrying… please wait…’ and I couldn’t do anything in the game and I had to refresh the page .

I live in Ukraine and pretty regular player, but never seen any chance to use orb. :( Is Ukraine region amount of uses = 0?

I got curious if my forever “The sphere is focusing” (which mean probably “Unable to connect to server”) info isn’t caused by some blocking software. Running on Firefox 40.0.3, elliminated the more obvious cases first (that is, disabled all adblocks, noscripts and antivirus related plugins). Still blocking the sphere along with all other ad content. The next and last blocker is in Firefox itself and can be turned off by these options: Options → Security → Block reported attack sites / Block reported web forgeries (both of them) By the way these report lists must contain many ad sites; disabling it ends with a comassed attack of advertising cacophony from every open tab or window. The next step can be to look for a way to edit these lists and exclude that one poor good ad company, but honestly, there are other web browsers (Opera, at least) that **do** have the cacophony issue and **don’t** have the focusing sphere problem, so running that one window separately is far easier and has some acceptable annoyance level. Plus, Kong and Devs will be glad :)

I use a Mac and every time I try to scry my first scry always 10/10 times fails. Subsequent scrys always work but still a weird bug. Every time I successfully scry I come back to my realm grinder screen and a few random lines of text (at least 3 or 4) always have black boxes hiding them so I have to reload the page to get rid of them.

I sometimes get the timestamp issue, I’d guess 1 in 5 times. I live in Japan so that’s a likely cause. I also get a problem not in your list, the ad window does the loading spinny thing then shows up completely black and the ad never loads, this happens the vast majority of times I scry. re-scrying fixes both of these problems after enough attempts.

I live in the United States. After a long time period, I get the time stamp error 100% of the time. I just close the popup, then re-attempt the scrying, and it succeeds 100% of the time. I have had the popup fail to appear (and required a reload of the main page) occur only once. I have several times had ads launch a new page, but only when clicked on, and this did not appear to be necessary for the scrying to work.

Since the latest update it locks you out when you try to rescry several times to get around the broken scrying system. It gives you the cloudy message as if you’d used it recently.

I’ve got an issue that I’ve not had before today. When the ring stops spinning, it puts on a 7s video of a black background, but there’s no bar at the top saying to watch 30s for my reward or anything. This is happening on at least 90% of the attempts I’ve done since the latest update, and the only successful time that an advert came up I didn’t get a reward for watching it. I’ve refreshed the page several times, but haven’t had any better luck. I’ll try restarting the laptop next.

I also get this issue where where it just pops up a smaller square than what most ads have, the square just stays black and I have to cancel it and keep trying for the box to be a larger one or no ad appears.

With the exception of the timestamp issue, pausing AdBlock has solved scrying problems for me. (makes sense) Pausing AdBlock does not require reloading the game, just pause it through it’s menu, click scrying, hope you don’t get a timestamp error, and reap the reward.

A “visit the site” style ad called MeetMe just automatically redirected me away from the game and to their site. I’m going to try and repeat the encounter so I can grab a screenie.

This ‘visit site’ ad opened in a new tab, but didn’t give out the reward if you look at the slideshow like it said. [http://tinyurl.com/qjzloxt](http://tinyurl.com/qjzloxt)

Thanks. The ads requiring us to leave the page are not working even if you click on the ad and then click through an entire slide show. Also, the ads are not changing, so I am stuck with the same ad again and again.

I live in Dalian, China. Since the introduction of scrying, the orb has never been able to focus. It is perpetually cloudy and focusing. This means I have never been able to view ads. Not that I would want to anyways as I would much rather pay for premium services than to waste my time like a pleb watching some advertising. I’ve bought both gifts. Instead of fixing the terrible scrying issues, which might not even be possible in some countries, it might be more prudent to simply offer another premium purchase akin to the gifts. Profit wise, if industry advertising trends for streaming services are any indication, you would reap significantly more profit from a single premium purchase for a user valued around 10 USD than several months of routine advertising viewing for that same user. My money is waiting.

> *Originally posted by **[KlazartSC](/forums/8945/topics/545796?page=1#posts-9739005):*** > > My money is waiting. One of the scrying bonuses is just a 100% bonus to production for 4h, which you can get permanently by buying rubies. If you have GotH/GotK you won’t need the FC boost – it gives really low numbers of FCs which would only be helpful in the vanilla Factions. The mana boost is really nice, but only lasts 10min. I’m replaying R0 at the moment, and it lets Demons get a TC off during Hellfire Blast and Titans get a TC during a CtA/LS combo, so it’s pretty handy and doesn’t have a paid premium equivalent. I kind of wish it did!

Since this is a thread for scrying issues. I think once every ten minutes is just too soon. It’s not worth to do it when you’re advancing and it’s a pain during a long run build. It makes it hard to chat as well using the screen every ten minutes.

My problem is the ad service just gives my game a black screen without doing anything. Dont know if it matters but I have tried it in both Chrome and Firefox without ad or popup blockers, and live in the US. After further attempts, I have found that audio for an ad plays, but because the game screen turns black I cannot do anything other than refresh the page and get nothing for the ad.

You’d have to offer a lot more to make me sit through ads. Thanks for protecting me, Adblock! Doesn’t help that my ISP can limit me to 200 MB/day, and a single advertisement of 30 seconds can take up 10% of that.

I’ve been having the " sphere takes a long time to focus" error for the last 1-3 days.

> *Originally posted by **[maydayp](/forums/8945/topics/545796?page=1#posts-9759835):*** > > I’ve been having the " sphere takes a long time to focus" error for the last 1-3 days. Me for the last 5 days…

@Dave1004 I am sure your input is appreciated, but such draconian bandwidth limitations really puts you in a minority. Without that limit, sitting through a short ad, that is often mutable, is really no big. Can always switch your attention to something else while it plays. As for the “focusing” issue. Yes, I have it too. Worked fine 2 days ago, was mostly shown Kongregate ads. But then, it suddenly stopped working altogether.

I took a screenshot of an advertisement that had me go to a different website because I thought I remembered hearing that that wasn’t supposed to happen. How do I submit/post an image?