English FAQ ( Deutsch)(Español )( Italiano )( Português)(Polski )Community Challenges and Cards Achievements Kreds Points and Levels Kongregate and Facebook GameStop PowerUp Rewards Uploading Sponsorships Ad Revenue Share Troubleshooting Community Whom exactly am I chatting with on the site? Are they playing the same game that I am? You're chatting with everyone who's in the same room as you are, and you can manually change the room you're in at the top of the list. Rooms are global and not specific to the game you're playing. You can mouse-over each person's name in the chat to see which game that person is currently playing. Clicking the game title will also link you directly to it. You can also click each user's name to view that person's profile.
A fan is someone who is interested in your activity on Kongregate or, if you’re a developer, the games you’ve uploaded. They can see all of your Kongregate activity in their Activity Feed. Likewise, when you become a fan of someone you’ll see that person’s activity in your own feed. What do the person symbols mean next to friends' names? A person symbol indicates that your friend has added you as a friend as well. In the "contribute" section under each game, there's an option to flag the game as inappropriate. Flagging games will alert the Kongregate staff that something is amiss. Please do not harass the developer or leave vengeful comments for the game; your anger is probably better spent elsewhere. How can I report a bug I found in a game? You can email bug reports in the "contribute" section under each game. What kind of behavior is expected of me on Kongregate.com? Only the best, of course! We actually don't ask for much, really. Just take a moment to read through our simple behavior guidelines. What if someone is breaking these guidelines in chat?
What if someone is breaking these guidelines in comments?
What if someone is breaking the guidelines in some other way?
What do the little icons next to people's names in chat mean? Stars represent people you've added as friends, and they're listed at the top. The developer (D) icon is shown next to someone who has uploaded a game. Simply click on a developer's name in chat to see which games that person has uploaded. A moderator (M) icon is shown next to users who are capable of banning and silencing abusive users in the chatroom, and a forum moderator (F) helps out in the forums. The (R) icon is shown next to the room owner for that particular chatroom. They have the same powers as moderators, but with the added responsibility to care for the room they own. A (C) icon is shown next to the curators of our Collabs section, they help to keep the section free of ineligible, inappropriate and stolen content. The (K) icon denotes Kongregate employees. Moderators are selected by the Kongregate staff. Users do not need to be developers, attain a set level or purchase K+ before they can become moderators; those factors are not considered. I need more information! Who appoints moderators? How are they selected? Why am I not a moderator, even though I'm the greatest person who ever lived? I must know! Challenges and Cards What are Kongregate's challenges, and how can I earn cards by doing them? You can earn cards for Kongregate's collectible card game (Kongai) by completing time-limited challenges on the site. These challenges are featured on the front page, and typically begin just before each weekend. Current challenges can also be found here. What do these cards do? Once you've earned a card, you can use it in our online CCG, Kongai. Achievements Besides being awesome, achievements are goals found within games on Kongregate. Load up a game with an achievement and complete the described task to earn points and unlock a badge within your profile, viewable by other users. Unlike challenges, achievements do not expire. How can I find games with achievements? Go to your profile page on Kongregate, then check out the achievement box to the right. On the achievements page, you can view badges you've earned and badges you've not yet earned. Click any unearned badge to go directly to the game that awards it. You can also go to our badges page. How many points do achievements award? Achievements have four levels of difficulty: easy, medium, hard, and impossible. They award 5, 15, 30, and 60 points, respectively. We are not responsible for any mouse or keyboard damage that may occur while attempting "impossible" achievements. Help! I didn't get a badge or a card! For the love of all that is holy, do NOT refresh the page or navigate away! It's likely that your badge is just delayed a bit. Be patient, and wait a full 30 seconds before freaking out. If the badge is score-based, make sure that your game has ended; some badges will only report statistics after you've completed the game or run out of lives. Kreds Kreds are virtual coins that can be spent on cool stuff at Kongregate. Once your account is funded, you'll be able to instantly purchase power ups and virtual items. While games on Kongregate will always be free for anyone to enjoy, Kreds will enable players to purchase bonuses that would not otherwise be available. It's just another way we enable people to have fun while game developers earn their livings. You can load up your account with Kreds right now by clicking here. You'll also be given the chance to buy Kreds whenever you add a virtual item to your cart that you don't have the funds to cover. Points and Levels There are several ways to earn points: uploading games, rating games, completing achievements, and inviting friends. See the table below for exact numbers.
Bonus points for uploaded games based on rating? Explain! If your game has a rating of at least 2.5 stars on the 50th rating, you receive 50 bonus points ("good game bonus"). If the score is at least 3.0 on the 100th rating, you will receive 75 bonus points ("rad game bonus"). The "totally awesome game bonus" awards 150 bonus points if your game has a score of at least 3.5 stars on the 200th rating, and the "legendary game bonus" awards an unbelievable 300 bonus points if your game has a score of at least 4.0 stars on the 500th rating. You cannot lose points if the rating for your game falls, and note that these points are ADDED to what you already have. Uploading a game with a rating above 4.0 could therefore earn a total of 575 points. This is, however, pretty rare, as Kongregate users can be pretty picky with their ratings of 4 and 5. Your level will automatically rise as you earn points. We're still working out the details of what kind of privileges and potential prizes that points and levels could be used to unlock. Kongregate and Facebook What are the advantages of linking my Kongregate and Facebook accounts?
I don’t have a Kongregate account yet. Sign me up! See the blue "Facebook sign in" button on the top right-hand corner of your screen? Click once and follow the instructions. I already did that. How do I sign back in? If your Facebook and Kongregate accounts are already linked, click the "Sign In with Facebook" button instead of using your Kongregate username and password. You’ll be signed into both Kongregate and Facebook with just one click! I already have a Kongregate account. Am I hosed? Heck no! We’re never going to give you up or let you down. It’s still pretty easy. Sign into both Kongregate and Facebook on different tabs of the same browser, then connect them via your account settings page or the navigation bar. I linked my accounts before, but most recent upgrade isn’t working for me. Am I hosed? Heck no! We’re never going to run around or desert you. All you need to do is go to your account settings page, and then click the blue update connection button. Why do you want all that information from me, anyway? When you link your accounts, you’ll be asked to allow some information-sharing, as with any Facebook app. This includes your basic info, like your birthday; this is the stuff we ask for when you sign up for a Kongregate account anyway. We also ask for the ability to send you e-mail and post to your wall. Never fear! While we never want to send you stuff you don’t want, we do want the ability to offer you cool new features as they’re developed. My Kongregate accomplishments will be posted to Facebook? New feature alert! We’ll spread the word about the stuff you’re enjoying on the site. After all, if you like it, your friends probably will too. Specifically, we’ll post when you…
But I can customize that, right? Or opt out? Do we look like fascists? Of course you can. Go to your account settings page. When this list pops up, adjust the checkboxes however you like, then save. If I connect my accounts will Kongregate users be able to see my real name, and other Facebook info? Nope! Kongregate users won't be able to see your real name or any of your other Facebook information, unless you’re Facebook friends already. A possible exception: if you create a brand new Kongregate account using Facebook connect, your proposed Kongregate username will be based on your first name and last initial on Facebook. It’s only a suggestion, though, and you can easily choose something else when signing up. Can my Facebook friends find me on Kongregate? Yep! If you link your accounts, any of your Facebook friends will be able to see your Kongregate username, and you’ll be able to see theirs as well! It’s a great way to tackle a game together. They haven’t found me yet. Can I find them? You can do it when you link your accounts. If you’ve already linked, it’s not too late! Go to the navigation bar dropdown and choose "find friends"; it will give you another opportunity to become a fan of those people on Kongregate. Either way, just click to the left of each name to turn the minus sign (aka “do nothing”) to a plus sign (meaning “become a fan of this person”). Click the “connect with friends” button and you’re instantly a fan of them. I don’t want my Facebook friends to find me here! That's perfectly okay! Not everyone wants their Kongregate and Facebook worlds to collide, which is why this feature is completely optional. (If you’ve already linked your accounts, see the instructions below to unlink your accounts.) I don't want to share my Facebook information with Kongregate! If you're concerned, then it's likely this feature is just not for you. If you've already linked your accounts, it's not too late! Follow the instructions below to unlink your accounts. How do I unlink my Kongregate account? It’s easy. Go to your account settings page. Make sure all of the sharing boxes are unchecked, then click remove connection. Done! Remember: If you originally made your account by connecting via Facebook, you’ll need to set a Kongregate password or you’ll be locked out of your Kongregate account. GameStop PowerUp Rewards What are PowerUp Rewards? How do I sign up? PowerUp Rewards is GameStop’s new rewards program in which you score rewards points to get awesome perks! Right now it’s only available for US gamers (or gamers who have access to US GameStops), but it aims towards achieving global domination in the years to come. You can read more about the program on GameStop's PowerUp Rewards Benefits Page, and sign up for a PowerUp Rewards card at your nearest GameStop. But...what if I live outside the US? Unfortunately, the PowerUp rewards program is US only at this time. We know, we're bummed too. The ever-expanding list includes GameStop gift cards and merchandise, invites to exclusive events, subscriptions to Playstation® Network, XBox LIVE® and more. And, of course, you can also use PowerUp rewards points to get Kreds! To see the complete PowerUp Rewards catalog, go to the PowerUp Rewards Catalog, log in with your PowerUp Rewards email address and password, and the list of rewards will unfold. To see the Kreds offer, click on Categories in the left-hand column, followed by Digital. Yay, more points! How do I get my hands on these PowerUp Rewards points? While you can already score PowerUp Rewards points by purchasing games or consoles from GameStop, now you can get them on Kongregate, too! We offer rewards points for:
How do I link my PowerUp Rewards and Kongregate accounts? When you sign up for PowerUp Rewards at your local GameStop, you’ll be given a card. Be sure to use that card number to activate your PowerUp Rewards account online at poweruprewards.com. Once you’re up and running, go to http://www.kongregate.com/poweruprewards and click on "Link My Accounts." Then, simply enter the number on the card into the field provided. You’ll be linked, and given 250 PowerUp Rewards points for your efforts. Easy as pie! And we know how you like pie. Help! I don’t know my PowerUp Rewards number! Easy, tiger. There are two ways to find your PowerUp Rewards account number:
If you’ve activated your PowerUp Rewards account but can’t find your card, all is not lost! Go to your PowerUp Rewards Account page and login with the e-mail address and password you used when you activated your account. Once you're logged in, under the "Rewards Account" tab, next to "PowerUp Rewards ID" you’ll see your account number clearly displayed, as shown in this Rewards Account page screenshot. Alternatively, if you're logging in from the front page of the GameStop PowerUp Rewards site, you'll arrive on the Dashboard. Mouse over the "My Account" menu item, and click on "Rewards Account" from the dropdown menu, as shown in this Dashboard screenshot. Now you'll be on your Rewards Account page, and next to "PowerUp Rewards ID", you’ll see your account number clearly displayed, as shown in this Rewards Account page screenshot. And how do I get PowerUp Rewards points for buying Kreds? If you’ve linked your Kongregate and PowerUp Rewards accounts, whenever you buy Kreds you’ll score rewards points, too! You'll be getting approximately one PowerUp Reward point per Kred, so the more you buy the more you get - up to 1000 points! You can then use those very same points to get even more Kreds - how cool is that? Badge of the Day? What’s that? Every day we’re going to pick one of our existing badges to be the Badge of the Day. If you earn that badge by the end of the day, you’ll get double the Kongregate points! You’ll also get the same number of PowerUp Rewards points as the difficulty of the badge. So if you earn an easy Badge of the Day, that’s 10 Kongregate points and 5 points towards your PowerUp Rewards account!
I’ve upgraded my account to PowerUp Rewards Pro. Can I score even more points on Kongregate? Why yes, yes you can! PowerUp Rewards members who upgrade to PowerUp Rewards Pro receive an extra 10% bonus in the PowerUp Reward points they earn on Kongregate, along with a bunch of other benefits from GameStop.
Wait - I did what I was supposed to do, but I haven’t gotten my PowerUp Rewards points! For any issues or questions you have relating to PowerUp Rewards on Kongregate, just send us a message via our Contact Us page by following that link and selecting "PowerUp Rewards" from the drop-down menu. Be sure to include your Kongregate username, your PowerUp Rewards account number, and the nature of your problem. Uploading How can I upload my game onto Kongregate? To upload your game onto Kongregate, simply go to the upload page and follow the instructions. What format of games can I upload? We support Flash (swf) files, and Unity game files. We do not have any plans to support executables (exe).
What are the guidelines for uploaded content? First, it must be a game. Kongregate does not allow Flash movies, regardless of how great they might be. There has to be some level of interaction with the player.
Once I’ve uploaded a game, how can I edit the information associated with that game? Inside your profile page, you’ll find a list of the games you’ve uploaded beneath your profile information. Clicking the “manage my games” link will bring you to a separate page in which you can edit information for games you’ve uploaded. While you won’t be able to change the title of your game (that title is, after all, part of the game’s URL) or delete your game entirely, you can update anything else, including the description, instructions, tags, etc. You can also upload a new version of the game, or a new icon.
What can cause my game to be hidden from the site or deleted entirely? Games that are deemed obscene, hateful, pornographic, stolen (you must be the creator or one of the creators to upload a game) or not even games will be deleted from the site, and it's very likely that the uploader will be banned permanently. I just uploaded my game and the rating is "under judgment". What does that mean? When a new game is uploaded its rating is not displayed until it has a minimum number of ratings. This ensures that the early raters make an independent decision. Sponsorships How do Flash sponsorships work? When a Flash game is sponsored, the developer will typically insert a preloader and a "play more games" link back to the sponsoring website. For this, the sponsoring website will pay the developer a flat, agreed-upon amount. Does Kongregate sponsor games? Yes. rotaZion was our first sponsored game, and we're currently looking at others. Feel free to email us at sponsor@kongregate.com if you have a game you'd like us to consider for sponsorship. What are the terms of Kongregate's sponsorships, specifically? Kongregate offers some of the most developer-friendly sponsorship terms on the web. In addition to allowing Mochi Ads, Kongregate allows its sponsored games to sell site-locked licensed versions on other websites, in which the Kongregate branding is removed. Kongregate-sponsored games also receive 15% additional ad revenue from Kongregate. You can read our full sponsorship terms here. I submitted my game to be sponsored, but I never got a reply! Due to the volume of emails we receive regarding sponsorships for games, it's unfortunately impossible for us to reply to every single one. If you don't hear back within a week, you may consider looking elsewhere for a sponsorship. You also might consider uploading your game to Flash Game License, where it can be viewed and bid upon by many Flash portals, including Kongregate. Can I upload my games if they have been sponsored by other websites? Of course. They're also fully eligible for our current contests as well as ad revenue share. However, it should be clear to the player that any outbound links are going to a different site. What were Kongregate Premium Games? Kongregate Premium Games were larger-scale web games that had their development fully funded by Kongregate. Unfortunately, we are no longer offering premium game funding at this time. Ad Revenue Share How can I earn advertising revenue for my game? Once you’ve uploaded a game, you’ll be prompted to provide a bit of information required for our revenue share program. If you don’t fill out this form immediately or you wish to change the information you entered originally, you can go back to the form at any time through your account profile.
How much ad revenue does Kongregate share? Kongregate shares between 25% and 50% of ad revenue generated by games with their respective developers.
Is that percentage range permanent?
What determines the percentage of ad revenue share? By default, all developers receive 25% of the ad revenue generated from their games. This includes all ads within the games and any potential ads on the game page that may be added in the future. Games that integrate Kongregate’s Statistics & Challenges API earn an additional 10%, and games that are offered exclusively on Kongregate’s site earn an additional 15%. Thus, it’s possible for a game to earn 25%, 35%, 40%, or 50% of ad revenue. Note that games sponsored by Kongregate also qualify for this exclusivity bonus, even when they're uploaded elsewhere. What are Kongregate’s current APIs, and how can I integrate them? We currently have a statistics API for AS2 and AS3 and a shared content API for AS3. Our Developer Site has the instructions for implementing the various APIs for your game on Kongregate. Once you’ve implemented the APIs that are required for the bonus at the time of upload (currently the Statistics & Challenges API), your game is locked in with the 10% bonus. New games must comply with the current API requirements at the time of upload to be eligible the bonus. What’s required for a game to qualify for the 15% exclusivity bonus? To qualify for an additional 15% of your game’s ad revenue, the game cannot be hosted on any website beyond Kongregate.com, with the exception of your own personal site. Games sponsored by Kongregate also qualify for this bonus when they're uploaded elsewhere. Absolutely. Even if you’re receiving an exclusivity bonus from Kongregate, you still hold the complete rights to your game. However, you must modify your account settings and deactivate the exclusivity bonus before you upload your game elsewhere. This can be done in your profile settings. When will you guys send me a check? Once your total ad revenue reaches the payment threshold (25.00 USD for Paypal, 100.00 USD for checks, or 1000.00 USD for wire transfers), your account will enter a 30-day verification period at the end of the month. After this period has ended and your account has been cleared of any fraudulent activity, a payment will be sent based on the information you provided. If a monthly pay period ends and your account has less than the threshold, your balance will roll over to the next month. This rollover process will continue until your account reaches the threshold. What tax information do I need to provide and what do you do with it? We require the full name and address for all developers that we pay so that we can determine whether U.S. Tax laws apply. For U.S. Citizens and permanent residents we are required to collect some additional information, including tax status and social security number, equivalent to filling out a W-9 form. For most developers, we don't do anything with the information. However, if you are a US developer who earns more than $600 in a calendar year we will send out a 1099 with your earnings to you and the IRS no later than January 30th of the next calendar year. Why is money being withheld from my revenue share payments? Ad and kred revenue share income generated on Kongregate by non-U.S. persons and non-resident aliens is subject to taxation under U.S. law as royalty income. This is due to the fact that our servers are based in the U.S. so the revenue is considered to be U.S. income. U.S. developers do not have withholding, but may have to pay taxes after the fact. For non-U.S. persons the withholding differs from country to country based on tax treaty. By default we are required to withhold 30%, but where tax treaties are in place (and we have a fully completed W-8BEN, filled out through your Kongregate account) the rates are generally lower, 10% or less, and for citizens of many countries we are not required to withhold taxes at all. You can view a list of the countries with which the U.S. has standing tax treaties, as well as the full text of those treaties, here. Contest winnings are also subject to withholding as “Other Income”, also depending on current treaties and tax law. If you believe that we are withholding the wrong amount or you have any other questions concerning U.S. tax withholding, you can email developer_support@kongregate.com and we’ll do our best to answer your questions. We will not be able to give you specific tax advice, however, so your best resource for figuring out how to file returns, for example, is the Internal Revenue Service (IRS). For more information about taxation of foreign persons by the U.S. we have a dedicated FAQ on international tax issues that goes into more depth on withholding, W-8BENs, and getting a U.S. tax id How would you guys feel if I ran a few bots for my games? More cash for everyone, right? If your game’s views and click-through rates are fraudulently inflated through botting, regardless of whether you’re responsible, you will not receive any revenue from actions that can be attributed to botting, as this revenue will be credited back to advertisers. If we suspect that you’re responsible for this botting, we will exercise our right to remove your game and ban your account from Kongregate. What are MochiAds, and why are they turned off on Kongregate? MochiAds is an in-game ad network that allows Flash developers to generate revenue every time their games are played on any site. Kongregate has a partnership with Mochi Media to disable MochiAds for games hosted on kongregate.com. This in turn prevents multiple ads from appearing and allows us to negotiate better rates from advertisers that we pass on to our developers.
Troubleshooting My game is lagging a lot when I try to play. You may have too much running on your computer. Try closing any unneeded programs as well extra tabs in your browser. It may also help to restart your browser, or even try a different one.
My keys are sticking or not responding in the game I'm playing. This is a problem that has been observed in Internet Explorer 8. If you're seeing it in other browsers, please use the Contact Us link in the Help menu at the top of the page to send in a non-game bug report to us so we can look into it.
I can't see the box to type messages into chat with, or my game is zoomed in/out too much. This is a problem that arises from the zoom feature of Firefox 3. Fortunately, it has a very easy fix. Just hold down Control (or Command if you're in OSX) and press the + and - keys (or roll your mouse scroll wheel) until the zoom changes so that you can see the chat box. You can also click on "View" in the top menu and then select "Zoom" and then "Reset".
My save games are missing! Help! Save games are stored as local files (called local shared objects or .sol files) on your computer. They're kind of like cookies only they're specific to Flash. This means that save games are only stored on a particular computer, so if you change computers you won't have access to them. Traditionally, things like clearing your cookies and clearing your browser cache shouldn't delete them but if you're using Adobe Flash Player 10.3, clearing your cookies may also clear out your .sol files. In addition to this, some software is designed to remove temporary files for security reasons and may delete your .sol files, and browsers may be set to automatically clear cookies for similar reasons. Please check the settings on your browser or security software to ensure this is not the case.
If you're on a Windows PC, you can take a screenshot by pressing the Print Screen key. The label for this key is often abbreviated as "prt scr" or something similar, and the key should be located on the upper right area of your keyboard, to the right of the F-keys. The key will copy an image of your screen to your clipboard, which you can then paste into any image editing program (like MS Paint) by opening the program and then either going to Edit > Paste or by pressing ctrl+v. You can then save the image to your computer.
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