Recent posts by Thomas on Kongregate

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Topic: Technical Support / error id#1068097

Mnoun06,

Just for reference in the future, this Kongregate forum is only for in-site related technical issues. For other games, you must try and attempt to find their specific forum as TheRealPip has linked you too.

Best Regards,
Thomas

 
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Topic: Technical Support / Hackers overload

BanHackers,

Arena is a separate game from Kongregate. Only the developers and/or moderators of the game will be able to deal with the hackers. This technical support forum is only for site-related issues. I’m not aware of what “Arena” game that actually is. Check below the game to view whether or not there’s a specific Kongregate forum for that game.

Best Regards,
Thomas

 
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Topic: Technical Support / cant connect to chatroom

adrett,

By your sentence of “i followed every adviced step to correct it”, I’m assuming you’ve already attempted to tackle the FAQ response here? You made sure to temporarily disable all plugins on all the different browsers, change your computer’s time, check your firewall settings, check whether or not Adobe flash is in protected mode, and make sure you were using the correct URL extension? If so, please respond back!

Best Regards,
Thomas

 
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Topic: Technical Support / White Screen with Exclamation Point

jacobs471,

Even though I used IE for the first nine years of my life, I have grown unfamiliar with it. Alas, all browsers have a “private” browsing feature that disables all plugins. If the game is able to work while you’re in private browsing, then try temporarily disabling all of your plugins associated with IE. Then try to play a game and view whether or not it works. If it does work, then try turning on plugins one-by-one to view which will affect the game.

Best Regards,
Thomas

 
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Topic: Technical Support / Game Overtorque Stunt Racing black screen

karciotank,

As TheRealPip has stated, you must contact the game developer. I can see that you have already contacted them and that’s great! Also, have you attempted to play the game on another browser? Google Chrome, IE, Opera?

Best Regards,
Thomas

 
Flag Post

Topic: Technical Support / SV-98 Sniper

KimZ6,

As stated by adv0catus. you must either contact the developer or submit a post on a bug thread located in the specific game forum. This forum is Kongregate Technical Support which is not meant to handle individual games. Its purpose is to help users with in-site technical issues.

For us to even attempt to direct you to the right forum, you must provide more information. What is the title of the game? Whenever you go to the game, can you scroll below to view if there’s a forum linked to the game (like here)? If so, try to find the bug thread where you are able to post bugs.

Best Regards,
Thomas

 
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Topic: Technical Support / Perm dissconect with chat and achivements

fefe,

Just for future reference, if you’re missing an achievement that you were supposed to obtain you can contact Kongregate here. No need for crying!

Best Regards,
Thomas

 
Flag Post

Topic: Technical Support / Drunken Wrestling Won't Load Up

NYGriego74,

I’m not familiar with this game, neither can I find it. Could you maybe provide a link to the game? If it’s a Unity Game, Chrome will be unable to play it since Google removed the accessibility to utilize the Unity Platform. If the game doesn’t load on Chrome, attempt it with another browser.

Best Regards,
Thomas

 
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Topic: Technical Support / Constantly Not Connected

UnderdogCowboy,

Please try to troubleshoot these steps here. If all else fails, try informing us more on your problem. What browser do you utilize? Is it currently updated? What’s your operating system? Do you have any external plugins installed on the browser? Temporarily disable them to view whether or not it changes anything.

Best Regards,
Thomas

 
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Topic: Kongregate / Special Suggestion: New Kongregate Quest with best badges of the site

Axiss32,

As you may know there is a suggestion form here. Anyways, I agree with FlyingCat. I enjoy defense games while someone else may enjoy strategy or another may enjoy RPG. I don’t think that would be the best, but it would definitely be cool to offer a quest of some sort.

Best Regards,
Thomas

 
Flag Post

Topic: Technical Support / Front page not updating

KatsuRyuu,

What browser are you utilizing? Do you have any plugins installed? If so, try temporarily disabling all plugins to ensure that an external program is not interfering with how the page loads. Is the browser your are using updated? What operating system do you use?

As Pip stated, you could try to clear you cache. But viewing as that didn’t work, it would be great if you could answer all the questions I provided!

And, it may be a good idea to include a snapshot of the Kongregate website before/after you login with your credentials.

Best Regards,
Thomas

 
Flag Post

Topic: Technical Support / I CANT PLAY RED CRUCIBLE 2

BorjanK5,

Google Chrome does not support Unity. In order to play Crucible 2, you must utilize another browser such as Internet Explorer or Firefox.

Best Regards,
Thomas

 
Flag Post

Topic: Kongregate / Congratulations Kong! 100,000 Games!

Originally posted by FlyingCat:

Celebrate it with BunCROWgate? the best party ever known to man

I agree! Haha!

 
Flag Post

Topic: Kongregate / Congratulations Kong! 100,000 Games!

Well, Kongregate has finally made it! Just wanted to say congratulations! Now, how are we going to celebrate this amazing victory?

 
Flag Post

Topic: Technical Support / Multiplayer Connection

TylerBlu,

Have you verified that you are connected to the internet whenever you attempt to play multiplayer? I just looked in the forums to view whether or not other community participants have reported your problem. It appears that it’s not a common issue nor has it been reported.

Once you verified that you are connected the to the internet prior to playing the game, make sure that the servers are not down. If all else is working correctly and you’re still not able to connect, post the bug in this forum here.

To verify that you’re connected make sure that the little plug symbol in the upper-right corner of the chat is shown in a green color. More on those steps here.

Tell us how it goes!

Best Regards,
Thomas

 
Flag Post

Topic: Kongregate / An interview with Dreamjuice (Kong Administrator)!

Originally posted by cargo11900:
Originally posted by graveyard890:

He only interviews Mods, Admins, and Developers

Doesn’t he do well known community members too?

For a while, I figured I would attempt to interview well-known members within the community. But, I knew I would still receive a huge amount of suggestions to interview. I just want the interviews to be unique and not too saturated with various random users on the website. So, I decided to stick with WELL KNOWN developers, Kongregate administrators, and Kongregate moderators. Also, I physically could not keep up with the demand of interviewing a bunch of various users, and what would even qualify as a “well-known” community member anyways?

Sorry about that!

Best Regards,
Thomas

 
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Topic: Technical Support / paid for ingame purchase gold with kreds earlier today is gone now

HotGirts,

The browser could have had an update that affected the game. The developer could have updated the game which affected your account. There are various reasons as to why it could have reset. I’m glad that you were able to resolve the issue!

Best Regards,
Thomas

 
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Topic: Technical Support / my ip banned permanently

ZVEREX555,

Here’s the support contact email.

Best Regards,
Thomas

 
Flag Post

Topic: Kongregate / An interview with Dreamjuice (Kong Administrator)!

Thanks to all for enjoying and reading the interview! You guys are what keeps me going! :)

As for DreamJuice, I’m glad this is your favorite interview! Haha!

 
Flag Post

Topic: Technical Support / Death by lag

sheev_11,

When other users attempt to diagnose your technical issue, we must need more information. What browser are you using? What external plugins are you using? What operating system do you own? How fast is your internet? These kind of questions arise whenever I hear about a lag.

Best Regards,
Thomas

 
Flag Post

Topic: Kongregate / An interview with Dreamjuice (Kong Administrator)!

Interview No. 19
Interview By: Thomas
Interview Date: Friday, July 17th, 2015
Interviewee: Dreamjuice

Welcome Dreamjuice, and welcome to the Kongregate community! Let’s get some insight on who you are!

Thomas: How are you doing?
Dreamjuice: I don’t know if I’m elated or gassy, but I’m somewhere in that zone.

Interview Questions:

Q: What is your job role with Kongregate?
A: I’m in charge of scrubbing all of the bathroom tiles with a toothbrush twice a day, fighting any subduing any rabid dogs that sneak into the office, and I’m also responsible for restocking the company zeppelin. But on the technical side of things, I work in Quality Assurance along side the folks in Portland to keep your Kongregate.com experience free of both bugs and any rabid dogs that wander in.

Q: Do you have any hobbies? If so, name a few!
A: Sit back and relax, because we’re going on a hobby journey. To start, I’m a super avid console/PC gamer with one of every platform, so I’m always juggling between all the newest releases and working on clearing out my PC game backlog. Right now I’m playing a lot of Destiny, a lot of Arkham Knight, some Bloodborne, occasional Splatoon, lots of Rocket League and a moderate amount of Witcher 3. My need to play every game I can is a curse, but I’m alright with it. My other big interest would have to be movies. Some of my favorite movies are The Fountain, Die Hard, Stepbrothers, Magnolia, Children of Men, and Groundhog Day, but I could go on forever. I also like to start and never finish screenplays! Other than movies and games, I’m also super in pinball, disc golf, dreams and sleep, cats, and food culture. Oh, and I listen to way too much music. The Dear Hunter, Mew, St. Vincent, Vacationer and… hey wait, where are you going? I’m not done yet!

Q: What motivates you to get out of bed every morning?
A: My alarm clock and the knowledge that at some point during the day, I will play a video game.

Q: How do you handle stressful situations?
A: Generally, I just go with the flow. When that doesn’t work, I break down and cry in a pathetic huddled ball of tears and snot.

Q: What scares you the most in life?
A: The feeling of missed opportunities. The “what-if” factor of life. Sometimes I freak out if I think too much about what my life would have been like if I had just done one thing differently, or what things I want to do right now, but can’t.

Q: Where do you view yourself in five years?
A: I’d love to still be with Kongregate and possibly doing some game design work with them. I have so many game ideas that I want you all to play! I also see myself standing on top of a solid gold pyramid, the sun directly over my shoulder, and people bowing to me as I usher in the age of.

Q: If you could choose one super power, what would it be?
A: The ability to pause the world while I sleep. I could fit in 8 – 10 hours every night and never miss anything!

Q: What has been the worst job you’ve ever had? Why?
A: I worked at one of the largest theme parks in the world for two days before I couldn’t take it anymore. The pay was bad, the benefits were nonexistent, I had to carpool with my mom, and I wasn’t allowed to have a beard. That’s a deal breaker for me.

Q: If you could relive your teenage years, what would you do differently?
A: I’ve actually given this one a lot of thought, and I think the obvious answer for me is that I would have relaxed a bit more. I was always so concerned that people didn’t or wouldn’t like me, when in reality, most people I talk to now apparently thought I was pretty cool back in the day. News to me! I thought I was the worst. I also would have paid better attention to my grades, taken more creative writing classes, and really just appreciated the free education while I had the chance.

Q: What has been the most difficult decision you had to make?
A: Moving from my hometown of Los Angeles to San Francisco for a job. My entire life was spent on the westside of LA, and I had to leave all of my friends and family to continue my career. In the end, it turned out to be one of the best decisions I ever made.

Thank you so much for answering the questions!

Have someone for me to interview? Leave their names in the comments below! Make sure they’re either an administrator, moderator, or a well-known participant in the community of Kongregate!

Master Thread: http://www.kongregate.com/forums/1/topics/407273

 
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Topic: Technical Support / Cannot buy Kreds

WarfareProdigy,

What browser are you using? Are there any external plugins that may be affecting the website? Are you using a computer or a phone? Try temporarily disabling all of your browser plugins to see if it works.

Best Regards,
Thomas

 
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Topic: Technical Support / paid for ingame purchase gold with kreds earlier today is gone now

HotGrits,

What browser are you using? This seems like a developer-kred related issue. I would most certainly contact the developer either by the forums here or by their email: adventurecapitalist@hyperhippo.ca.

Did the transaction show up in your kred transaction history?

For you, go to this link: http://www.kongregate.com/accounts/HotGrits/kred_account

Best Regards,
Thomas

 
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Topic: Technical Support / Every game has reset.

superjared55,

I’m not too aware if there is any way in losing game data other than resetting cookies. Maybe, a browser update will have something to do with it? Maybe an installed plugin had something to do with it?

Best Regards,
Thomas

 
Flag Post

Topic: Technical Support / How to switch to DVORAK keyboard layout on steam?

Aaron, as adv0 has stated: “This forum is for site-related issues only.”

However, I did a quick search on Google and I think this can resolve your question.

Once again, this forum is only for site-related issues.

Best Regards,
Thomas