Recent posts by TheRealPip on Kongregate

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Topic: Technical Support / Heroes of Gaia game not loading

Originally posted by karmakazi420:

We are all well aware of the little red button, and as we have said a million times Snail doesnt care and will not answer us. I think redarrows was asking if there is another way to get ahold of Kong tech support. Since no one from Kong team has responded here, we have no idea if anyone plans on fixing anything at all. Is there a phone number or email address or helpdesk or something for kong?

Again, Kong doesn’t support the game. The admins at Kongregate have zero ability to correct the server problems with this game. All Kong does is to provide a way for developers to host their game (think of Kongregate as the YouTube of games). The developers own the support of their games and updating their games.

Also, someone from Kong HAS responded here (Jclor, Jason, one of the Kong admins).

Kong does have a support email (support@kongregate.com) but they are not going to be able to help in this. As mentioned above, all they can do (and have done) is to contact the developer the same way that you can (via the “red button” or email).

I will say it again, if the developers have abandoned the game and the game has bugs in it that make it unplayable, I think it is time to move on to another game on Kongregate. There are literally thousands of games on this site. If the reason that you keep playing Heroes of Gaia is because of the user base… maybe you all can organize to move to a similar game that has better developer support.

-Pip

 
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Topic: Technical Support / League of Angels Blitz Broken

I would suggest posting this on the League of Angels Forum or contacting the developer directly.

-Pip

 
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Topic: Technical Support / Linking ipad game to pc

I assume you are talking about Game of Thrones Ascent.

In order to link your iPad game with the account on your PC you first need to start the game on your PC. I would suggest starting it on Kongregate and not Facebook. Once you have your character started on Kongregate (or wherever) you then open up the GoTA app on your iPad and select the “Kongregate” button and long in. This then links your app to your Kongregate account and instructs the GoTA app to pull your Kongregate user.

-Pip

 
Flag Post

Topic: Technical Support / Heroes of Gaia game not loading

Originally posted by Redarrows:

Is there any way to contact tech support directly, other than this forum? We don’t really know what was done in the past to fix this problem. Sometimes they’ve said “we’ll contact the game developer” sometimes they’ve said “we’ll look at it”. Usually the fix has been very quick once they’ve responded, so it may be something that can be resolved by Kong staff.


Originally posted by TheRealPip:
Originally posted by TheRealPip:

I would use the red “support” button located above the game screen. Or you can contact the developers at heroesofgaia@snailgame.net.

-Pip

 
Flag Post

Topic: Kongregate / kreds to gold

Re-posting your question in another (incorrect) forum will not get your question answered any sooner.

Please see the answer I provided you in the “technical support” forum: here

-Pip

 
Flag Post

Topic: Technical Support / kreds to gold

Originally posted by copajoe21:

I bought gold in GoTa and it gave me kreds but dont know how to change to gold> money deducted from checking and recieved kreds but want gold.thanks

Sorry, I am confused. Did you buy gold or do you want to buy gold?

If you want to buy gold, at the top of the screen, in the upper right hand corner you will see your Power rating. Just to the left of that you will see a number by a small gold coin (the number might be zero). Click on that number (or the gold coin or the + sign by the number) and you should be brought to a screen where you can buy gold with kreds.

Alternatively, this week, you should also see a popup when you start the game. This popup offers a free “Titan Helm” if you buy $20 or more of gold (use 200 kreds to buy 105 gold). The helm isn’t that great of an item, but since you are buying gold anyway you might as well take the free bonus. Just click on the “Buy Now” button to be taken to the gold purchase screen.

If you have gold, that is the money (you don’t need to convert it anymore). You can just buy something (or save it) that costs gold. You can buy an item from the shop, unlock a seal on an SS, Lord/Lady, or item, buy building upgrade or talent, etc.

-Pip

 
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Topic: Technical Support / How long does it take for Kongregate to be notified of deals made in the Free Kreds Zone?

Actually, you should check your list of viewed offers and find the one that you have concerns about. From there you can click on the “contact support” link to inquire about the specific status of the offer (assuming it has been longer than the time listed for kreds to post after offer completion).

If you don’t see the offer you completed, I would make sure that you are not deleting cookies (and also that you allow cookies from their site) as this is who TrialPay tracks your status. Assuming you aren’t removing the cookies you can either submit a ticket as cargo suggests or contact support@trailpay.com

-Pip

 
Flag Post

Topic: Technical Support / equipment for sell swords

Originally posted by TBaggerBaratheon:

My equipment won’t stay attached to my sell swords. Dropped about 100 bucks on the stuff to make the game better and it just sits there…UNABLE TO BE USED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am guessing that you are playing Game of Thrones Ascent (either on the Kong website or the phone/tablet version). The developers are busy working performance issues due to the larger than expected launch of the iOS/Droid version of the game released last week. This is causing issues such as the one you mentioned.

I would recommend closing the window that is running the game (either the browser window or the app), opening it again and unequipping whatever is on your SS that you are trying to swap equipment on. Then try to equip whatever you are trying to put on them. If it doesn’t work, refresh again and try to reequip. That should resolve your issue.

If you want, you can submit a ticket to DB, the developers and they can fix it for you.

I know that the devs are working to add server capacity to the game now and have been working the past 3 days on issues from the launch. The devs have offered a small apology in the form of some speed up food (Bacon, Bread, Honeycakes, and Cheese) that can be found here:

You can also pick up a free, permanent, legendary unit at this link:

Hopefully the devs will resolve these issues soon.

-Pip

 
Flag Post

Topic: Technical Support / kreds to gold

I assume you are talking about some in game premium currency (such as gold in Game of Thrones Ascent). To use kreds to buy a game’s premium currency, log into the game you want the currency in, and use the in game functionality to buy it. Sometimes this is called “buy gold”. Sometimes it is called “recharge”. It normally is on the main page and easy to find (they want you to spend kreds on them).

-Pip

 
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Topic: Kongregate / Okay... that's it... get rid of that annoying RATE THIS GAME popup that overtakes the chat room!

Whenever I see it, I just rate the game 1. If it later moves moves me to change the rating, and I remember, then I do. I know that this isn’t the dev’s fault (I understand it is some sort of Kong split test), but this is the only way I see of making the problem go away for me and to show my dissatisfaction with the forced rating popup.

I would rather see a small chat line about once every 30 minutes (similar to what happens when I get a kred award from a survey or something) that I haven’t rated a game instead of the obtrusive popup. If I am not in chat then go ahead with the popup if you feel you need to solicit a rating from me.

Oh – and turn it off for beta games (you can’t rate them and so it gets doubly annoying).

-Pip

 
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Topic: Technical Support / payment error

Well, I know that folks are able to buy in game currency in some games as recently as today. Without having screen shots or more specific information, I would suggest that you try two things:

  1. Disable any extensions/add-ons that you might have. I understand that some of these interfere with the Kreds purchase process.
  2. Scan for Malware/Adware (you can use a free scanning program such as Malwarebytes or Spybot… or both). Clean anything that is found.

If neither of these is your problem you can reenable your add-ons. Then I might try from another computer (ideally one in another location).

-Pip

 
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Topic: Technical Support / tyrant unleashed battle timer not working properly

You can also try to contact the devs directly or post your concern on the Tyrant Unleashed Forum

-Pip

 
Flag Post

Topic: Technical Support / Heroes of Gaia game not loading

Then I would suggest finding another game. If you are playing a game full of bugs and the devs aren’t responding, I would ask you why you continue to play the game.

I don’t mean to sound harsh here, but the best way to show dissatisfaction is to stop playing and/or buying premium currency. Kong has plenty of games on the site, and many really good games. I would look for one with more responsive devs who don’t let as many bugs get past the testing phase into production.

-Pip

 
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Topic: Technical Support / Loading the game

I would contact the developers about this issue or post this in the Dawn of the Dragons Forum instead.

-Pip

 
Flag Post

Topic: Technical Support / payment error

Originally posted by TheRealPip:

If you are unable to buy in game currency with kreds, you should contact the developer. They are likely the ones to help you. If they can’t, then you should email kreds@kongregate.com with their reply (it should contain some information that the Kong admins can use to address it if the devs can’t on their end).

-Pip

Same solution
-Pip

 
Flag Post

Topic: Technical Support / payment error

If you are unable to buy in game currency with kreds, you should contact the developer. They are likely the ones to help you. If they can’t, then you should email kreds@kongregate.com with their reply (it should contain some information that the Kong admins can use to address it if the devs can’t on their end).

-Pip

 
Flag Post

Topic: Technical Support / Heroes of Gaia game not loading

Actually, what I read above is that the Kong admins contact the developers to fix it:

Originally posted by jclor:

We’ll contact the game’s developers and ask them about the problem.

The Kong admins/tech support/employees don’t have access to the Heroes of Gaia server to fix anything there.

-Pip

 
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Topic: Technical Support / My Kongregate ID got linked to my pal's Tyrant account

You created an account on your phone with their user. Don’t do that.

Easiest way to fix this is to uninstall Tyrant Unleashed, then reinstall it onto your phone. Then open the app and click on the “K” and log into Kong. That should resync your phone to your TU account.

-Pip

 
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Topic: Technical Support / Script errors and blue screen of death

Originally posted by Skabone85:

… It didn’t seem to be due to the game, but rather the video ads that were running down near the comments section. …

Kong has no such ad/video. I am thinking you have some adware/malware on your PC. I would download a scanning tool (Malwarebytes or Spybot are good free options) and scan/remove anything it finds.

-Pip

 
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Topic: Technical Support / Chat won't load people?

If there are alot of people in the room, it might have gotten to the limit (which is 250). If it did, it doesn’t let anyone else in. When you bring up the list of chat rooms to change to, if this is the case, it will show grey’ed out such that you can’t select it.

Is this what happened to you?

-Pip

 
Flag Post

Topic: Technical Support / Heroes of Gaia game not loading

Originally posted by TheRealPip:

I would use the red “support” button located above the game screen. Or you can contact the developers at heroesofgaia@snailgame.net.

-Pip

 
Flag Post

Topic: Technical Support / Bought gold coins, never credited to my account

This sounds like you are playing the iOS/Droid version of this game. If you bought gold there but didn’t get it, you can submit a ticket to DB, the developers and they can fix it for you.

-Pip

 
Flag Post

Topic: Technical Support / GoT Ascent can't proceed on quests

If this is about the new iOS/Droid game, I am not sure that quests work completely correctly right now. I would generally use your PC to do most of your stuff and just the phone/tablet version to check in now and then (until they get things fixed).

If you are talking about the PC version (on the Kong website), then you can submit a ticket to DB, the developers and they can fix it for you. However, before you do, restart to see if that fixes your issue. At times the game becomes un-sync’ed from the dev’s servers and can cause symptoms similar to what you mention above.

-Pip

 
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Topic: Technical Support / Nearly overheated laptop lost my account!

Yea – just log out and then try to sign in again.

-Pip

 
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Topic: Technical Support / paysafecard transaction gone bad

Contact Kreds@Kongregate.com

-Pip