Recent posts by TheRealPip on Kongregate

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Topic: Technical Support / Can't access timed missions on Global Assault

Originally posted by Takenochances92:

As the title says – on another account i can access them but on this one – takenochances92 i cannot

this has stemmed from the kara event and I’m thinking it was the one before it too.

have sent in a support ticket too but no response as of yet, any help would be much appreciated.

You will want to contact the game’s developers about this. It sounds like you did that, so you will now need to wait on their response.

-Pip

 
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Topic: Technical Support / please help..banned Reason: please email kreds@kongregate.com

Originally posted by Bestprogie:

So you supplied incorrect information on your verification form and/or kred transaction and you are surprised that they banned your account? Really?

It sounds like the reason that your account was unbanned was that you supplied them with the card holder’s real name (which you substituted for “xxxxx xxxxxxx” in your post above), which I assume was the piece of information that they needed.

I also don’t understand why you are so concerned with the email address. Kongregate has this (that is how they sent you the email). They got it from your account config, where you have your email listed.

It sounds though that you got your issue resolved (your account was unbanned) and that Kongregate got the information they needed (the name of the card holder).

-Pip

 
Flag Post

Topic: Technical Support / Cant play my own Game..

Make sure you uploaded all the files and that you don’t have any extra files that are being incorrectly called.

-Pip

 
Flag Post

Topic: Technical Support / Unity Games frequently show "Failed to download data file"

Originally posted by RobotFK:

[redacted]

So you bumpped an almost 4 year old thread to say that you had a similiar problem on another website?.

Flagged for spam

-Pip

 
Flag Post

Topic: Technical Support / Account Blocked for Kreds Purchase

Originally posted by niobium3:
Originally posted by adv0catus:

Contact kreds@kongregate.com to discuss the issue privately.`

I’m agree to that, but maybe someone can help me. 5 months ago, i send a message there too….But no response, it’s about kreds too…

Might want to check your SPAM filter/folder. In any case, I would send the email as adv0catus suggests and wait for the followup (should take 3-5 business days, hopefully less).

-Pip

 
Flag Post

Topic: Technical Support / "You can always see your Kred count..."

Originally posted by Mozai:

Signed up for K+ and got the greeting announcement, which said:
“… And remember, you can always see your Kred count in the top right-hand corner of your screen. Now go get some goodies!”

But there is no Kred count in the top right-hand corner of the profile page, the messages page, the forum page nor the game pages.

I think this message needs to be repaired.

Hover over your username on the profile bar in the upper right.

-Pip

 
Flag Post

Topic: Tyrant: Faction Recruitment / Pwnersaurus Rex: Competitive, upper-tier faction seeking interesting, active, articulate players

Originally posted by Sighaknight:

I approve of this post.

Also, when we get to the bottom of this page, our recruitment thread will have 1000 posts. Just saying.

-Pip

PS – true story… when I was searching for awesome pictures on the internet (see my previous post on this), I also found this pic which I almost used because it is a picture of Sigha’s avatar. But I really didn’t know what the hell the rest of the picture was supposed to be.

 
Flag Post

Topic: Tyrant: Faction Recruitment / Pwnersaurus Rex: Competitive, upper-tier faction seeking interesting, active, articulate players

Ok… so we have climbed from below the top 20 to now be sitting battling at second place (EMP is not far behind though):

Help us make the play to climb back up to 1st. Send Pip a PM if you are interested in joining up (or if you have a small group of active friends who want to all stay together into a competitive faction).

Also, I was told to put better meme’s and pictures into the recruitment thread. So I did a google search for most awesome picture on the internet and this came up as the 1st hit:

Clearly the internet wants you to join Prex.

Do what the internet says and be happy.

-Pip

 
Flag Post

Topic: Tyrant: General Tyrant Discussion / [To Devs] Tyrant Remake

What would be the goal of your non profit organization? Are you saying that you have a company that would file for non profit status (or do you already have one)?

I would not count on this answer being positive (if answered at all).

-Pip

 
Flag Post

Topic: Technical Support / Kreds not been received

You will still want to check your kred balance and transactions to see if they have showed up yet. If they haven’t check your method of payment to see if the transaction went though on that end (so PayPal or whatever). If you don’t see them, then you can try again. If you do see the funds pulled then your next step is your method of payment.

  • If you used some sort of merchant giftcard (Subway card of whatever), then you will want to contact support@xsolla.com.
  • If you used PayPal, you should get the transaction ID and email kreds@kongregate.com.
  • If you used a credit card, you should contact the number on the back of the card to confirm the transaction was approved. If it was, then send an email to kreds@kongregate.com.
  • If you used Boku (mobile minutes) make sure you confirmed the text message, and if so you can contact support@boku.com.
  • If you used some other form, you will want to contact them to confirm it went through. If it was, get a transaction ID and email kreds@kongregate.com.

-Pip

 
Flag Post

Topic: Technical Support / Kreds not been received

Originally posted by kursa228:

Hi, I payed for kreds a little while ago and have not received them is there any live chat or something so i can sort it out?

Thanks Kursa

It sounds like you bought kreds, received kreds, then tried to use kreds to buy an in game purchase (either an item or premium currency), and you didn’t get your in game item/currency. Is this right?

Step 1: Check your kred balance and transactions to make sure that the kreds were removed from your balance. If they were not, just try the purchase again. If they were, proceed to step 2.

Step 2: Contact the developer of the game with your concern that they took your kreds but didn’t give you what you bought. Hopefully this resolves your issue.

If after 3-4 business days (so Wednesday or Thursday of next week) you don’t hear at all from the developer, and you still don’t have whatever you bought in whatever game you bought it in, then send an email to kreds@kongregate.com. Be sure to specify you already tried contacting the developer.

-Pip

 
Flag Post

Topic: Technical Support / Banned for Kongregate Error...

I am pretty sure that Kongregate can’t initiate a chargeback on your account. Only you (or I guess maybe your bank) can do this. Your bank doesn’t usually chargeback transactions without the expressed request of the account owner. Occam’s Razor would suggest that the account owner initiated a chargeback.

Maybe you are unclear what a “chargeback” is. It is when the account owner disputes a charge with the bank/credit card. So for example, if you contacted the bank/credit card company and said, “I was incorrectly charge this” or, “I didn’t get my kreds from this transaction but Kongregate charged me for them”, that would be a chargeback. Contacting Kongregate and having them handle it will not result in a chargeback. Contacting your bank/credit card company and disputing a transaction will result in a chargeback.

-Pip

 
Flag Post

Topic: Technical Support / How do you log out of kongregate on the phone?

If you are on a mobile app:

  1. Hit the “K”
  2. open up the menu (on the Android this is usually in the upper right corner and is a red, square button with 3 white, horizontal lines on it)
  3. Logout is the bottom most option

-Pip

 
Flag Post

Topic: Tyrant: General Tyrant Discussion / Welcome back [snip]

He can claim he didn’t see this post too. Frankly, he is much more likely to see the PM (unless he has you muted) since it notifies him at the top of every Kong webpage that he has a PM and then takes him directly to that PM when you click on the alert at the top.

I don’t mean to be rude, but this doesn’t seem like something for the forums.

-Pip

 
Flag Post

Topic: Technical Support / Credit Card Disabled

Originally posted by HeroPigBrine303:

Thanks for the help. I honestly am using my own card and wouldn’t use anyone else’s. They didn’t send me a verification notice, I just failed to remember my expiration date by accident. I guess I didn’t include that part and excuse me for that.

Your expiration date is on the card.

Listen, I don’t know what error you are seeing or what your specifics are, but if your kred purchase didn’t go through, you might want to try again (make sure to put in all the requested/required information). If it doesn’t work, then you will have to wait for someone from Kongregate to reply to your email.

-Pip

 
Flag Post

Topic: Technical Support / Unity Games not working

Originally posted by goldphoenix3:

i have the same problem i need help too

Whatever you do, don’t give us any information to help you such as:

  1. If you have tried the things already stated in the post
  2. What OS you use (since there is a known bug with Unity, Chrome, and Mac OS)
  3. What browser you are using
  4. If you have tried it in another browser
  5. If you are having this issue with a specific Unity game or all Unity games

This way you help us develop or mind reading ability and magical, all purpose, problem solving spells.

-Pip

 
Flag Post

Topic: Tyrant: General Tyrant Discussion / Welcome back [snip]

Originally posted by crazyeye2011:

[snip]

Maybe a private message to this user might have been more appropriate?

-Pip

 
Flag Post

Topic: Technical Support / Credit Card Disabled

I am not exactly clear on what your issue is, but I assume you are somehow blocked from buying kreds with a credit card (that or you recently bought kreds with a credit card and were asked to verify your data via email). If this is right, you did the correct thing by email kreds@kongregate.com. It might take them 3-5 business days to respond (weekends are not business days), but hopefully it will be sooner.

-Pip

 
Flag Post

Topic: Technical Support / Chat Broken?

Originally posted by Kazuya121:

Is it just me? or the chat is broken?

The chat doesn’t let me chat, neither do i see the others chat messages, i cannot see the users that are online.


[Read Before Posting] Technical Support F.A.Q.Why can’t I connect to chat?

If you have already followed those instructions it would be a good idea to say so. In addition to what is there, try:

  • Disabling your extensions / add-ons (leave flash up)
  • Running a Malware scan (Malwarebytes and/or Spybot are good, free options). Run a scan, remove whatever is flagged. Try again.

If those don’t help, then please post a screen print (make sure to scroll all the way up so we can see your profile bar, and make sure the window is large enough that we can see below the game screen), as there is sometimes something in this area that can provide a clue to the cause.

-Pip

 
Flag Post

Topic: Kongregate / Free Kreds? Free Kreds, and points too! (August 2014)

Originally posted by jackasb:

Why can’t Kongregate just have a free kreds page all the time for every five video clips the viewer would then get a certain amount of kreds. This way Kongregate can get people the things they want to be promoted (such as new video game releases, movie clips, anti-smoking commercials, etc.) and we (the gamer) can get FREE KREDS while Kongregate gets more publicity. I doubt it would be hard for Kongregate to convince the developers to promote games on Kongregate since thousands of people play everyday. Everyone wins and maybe Kongregate can get paid by the advertisers too.

They do. Check the “free kreds” section in the offer wall. Over the past 3 days I think I did about 15 “+1 kred” rewards that had you look at an advertisement.

Also, as Bluji says, free 30 kreds for playing Global Assault on mobile.

-Pip

 
Flag Post

Topic: Kongregate / Nintendo allows "non-commercial" use of characters - How does this affect us?

Originally posted by Maik50:

And to quote Forbes

But now it appears that Nintendo’s had a change of heart. Today it announced that it will allow unlicensed derivative works from now on, meaning parody makers, tribute builders, and all around fans now have access to freely use classic gaming characters that they love

I am no copyright law expert, but parody work has ALWAYS been allowed on any copyrighted work. So this isn’t changing anything. (I am not sure on tribute work, but would guess that if you were not making money on it, and it only increased the market for the copyrighted work it would fall under one of the exceptions that exist in copyright law anyway.)

If that is all this is, it is nothing new and not something Nintendo could have stopped anyway.

-Pip

 
Flag Post

Topic: Technical Support / WARTUNE S9 DOWN

Originally posted by Flor77:

WHY?

Again S9 is down since 1.5h

Don’t know. You will want to ask the developers, who maintain that server. Or maybe post it in the Wartune forum. Since you have posted in it before, I assume you know that it is there.

-Pip

 
Flag Post

Topic: Technical Support / the king of towers

Originally posted by andreperuna:

the helloween promotion was over and was still available for purchase at my profile , I bought the promotion with 90 diamonds in total and did not get the chests .

i need help! please give back my diamonds!

You need to contact the developers of the game to get your in game concern addressed.

-Pip

 
Flag Post

Topic: Technical Support / Los all my progres on Lionheart

Originally posted by dibus2790:

I had to reinstall the game and when I try to play again all my progres was lost i still have all the achievements on my google play account but everithing else is lost

Make sure you have linked your app with your Kongregate account after you re-installed it. If you didn’t do this the first time (linked your Kongregate account to the app), then you will need to contact the devs of that game to see if they can get your progress back (and unless you know your game ID, they might not be able to).

-Pip

 
Flag Post

Topic: Technical Support / get your shit together losers II

Originally posted by BrawlieMcKillin:

I spent needless/countless hours trying to complete 50/50 Loop quests in League of Angels and while Blitzing to complete the last one, the server went down. the server stayed offline with no notification for over 30 minutes and the daily reset happened during the downtime. my effort for nothing, plus the server stalls out everyday making me refresh and losing either progress or the items needed to start events. This Kongrecrap is just SUCK

What downtime are you talking about? I have been on all day and all day yesterday and didn’t see any downtime. This monitoring website does not show any Kongregate downtime.

Checking the forums, I see pretty broad timestamps without any huge holes that would indicate folks were not able to post (ie downtime). Are you sure your network is working right and your ISP is without issues?

Or did you mean the League of Angel’s server went down? If that is your concern, you will need to direct that feedback to the developers (as they maintain the servers for their game).
-Pip