Recent posts by TheRealPip on Kongregate

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Topic: Technical Support / Account Stolen - GeorGeKiLLeRx

How do I retrieve a stolen account?

-Pip

 
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Topic: Technical Support / BOKU Mobile Payment Country Options

Kong doesn’t control this, BOKU chooses what mobile options there is. Some countries have taxes and fees that don’t make it feasible to have them as an option. However you can try giving this feedback to BOKU.

-Pip

 
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Topic: Technical Support / Account Stolen - GeorGeKiLLeRx

Originally posted by GeorgeKnightX:

I logged out then I logged in again and it said pass is incorrect.
I’ve send a recovery token but it didn’t appear on my gmail.
..Help?

Check you SPAM filter. You might also try to reset your password using your email address instead of your Kong account.

However, if you don’t know the password and don’t have access to the email address linked to the account, I don’t think you are going to be able to get access to the Kong account.

-Pip

 
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Topic: Technical Support / pre game ads still playing after I click the (CLOSE) thing

Originally posted by Balbanes:

http://imgur.com/V6NrGJj Here’s a link to the screenshot of what I’m talking about. It says "YOUR GAME WILL START AFTER THIS MESSAGE (CLOSE). I can still lose the visual aspect of the ad when I click CLOSE, which appears ten or so seconds after the whole screen appears. The game screen of whatever game will come on like normal but I can still HEAR the ad until it’s done as if I didn’t close it. I could always click CLOSE to close an ad after about the ten seconds ever since I started on Kongregate, so it’s not a hack or anything, and this hasn’t always been a problem.

Can you please repost the screen shot, only this time make sure to include a larger area (the entire browser window, make sure to scroll all the way up so we can see your profile bar, and make sure the window is large enough so that we can see below the game area).

-Pip

 
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Topic: Technical Support / Fix your stuff!!!

Originally posted by Dave_cloudwalker:

i had it of this website having the most annoying problems…
everytime i try to log in daily into Kongregate games i end up crashing the browser.
and no its not my flash player or my browser fault, i did all of that and when i finaly fixed the problem by using another pc, i wanted to log in but i forgot my password i wanted to do a password reset using the Right email. another problem came up, i didint get the password reset ’’token’’ and yes i looked at the spam, but nothing…gut i remember the password and i am online for now

please someone fix this crap

Let me see if I got this right:

  1. You had a problem with games crashing, and the fix that worked for you was to “use another PC”. This tells me that your problem was on your computer and not the website.
  2. You forgot your password

I fail to see how these are due to Kongregate.

Now, I can testify that the password reset functionality works fine. So I would confirm that you are logging onto the correct email. If you believe you are, try to reset your password using your email address instead of your Kongregate user name (in the user name section, put your email). If Kongregate has an account on file with that email, it will send a request there.

If you still can’t get the “forgot password” functionality to work, then you can try to email support@kongregate.com. The fact that you are still logged in on your computer that isn’t working should help (as you can also send a private message confirming ownership of the account). Maybe they can confirm the email address linked to the account.

-Pip

 
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Topic: Technical Support / gray and black screen for games and chat

Originally posted by Smurf123:

Black screens since yesterday, assumed it would fix itself. Flash works everywhere except kongregate. Must be some stupid injecting as spoken about in the first page. Games loads to 100% then its a black game screen.

If you think it is malware/adware, have you tried to scan for that? Spybot and MalwareBytes are both good and free options (if you are looking to just scan).

Does this happen on a different browser (if you are using Chrome now does it behave the same way on IE or Firefox for example)?

Are you running any extensions other than flash and unity? If so, try to disable them, restart your browser and try again.

You can also try to uninstall flash, close your browser and re-install flash from scratch.

-Pip

 
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Topic: Technical Support / logging in problems

Originally posted by tony1966:

trying to log in many time’s , system goes through it’s normal logging in procedures but when the bars showing the uploading assignment, it just freezes, stops, nothing. system doesnt say work in progress or computer shutdown or loss of internet connection. nothing is happening. i got a lot of attackers and defender’s that im going to lose because i cant logg on. will u be able to help me recover some of my losses in the game. just asking , kind of curious. thanks again, tony1966

Are you talking about a game on Kongregate? If so, which one (there are over 95 thousand of them on the site)?

I would contact the developer, or maybe post on the game’s forum if they have one (and if not, you can post in the comments section) which is located below the game itself.

-Pip

 
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Topic: Technical Support / did not recieve my precious reward

Originally posted by garffy112:

I bought 10000 diamonds and did not receive my precious reward, how do I get the reward,3/25/2015

You should contact the developer. If this is about League of Angels, you can also post in that forum (see the link below the game area).

-Pip

 
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Topic: Technical Support / pre game ads still playing after I click the (CLOSE) thing

Originally posted by Balbanes:

I know you can pay for K+ and avoid it altogether, but I’m fine with the ads. What started happening roughly some few months ago is when I click CLOSE in parenthesis I can still hear the ads. I know I can’t avoid them as a non-K+ member, but it hasn’t always done this and it should stop when I click CLOSE anyway.

I wasn’t aware you can close a google ad. Are you sure you don’t have some adware on your computer that is injecting ads onto the page? Can you post a screen shot of what you mean?

-Pip

 
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Topic: Technical Support / FireBug doesn't work for me

Originally posted by GeorGeKiLLeRx:


If you are having problems with 3rd party applications such as browsers or development tools, I suggest you post in that 3rd party’s forums to get an answer.

-Pip

 
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Topic: Technical Support / Trouble logging out

Try going to this link:
http://www.kongregate.com/new

-Pip

 
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Topic: Technical Support / Not a Kong+ member, But I should be

Originally posted by Timothy409:

Yea when I made this topic I was not. Only now ( just getting home) I got it and everything now. ( Need to keep my Power Reward Account up so this kind of problem does not happen again.)

It normally takes a few days for the Powerup Rewards Pro card to trigger the K+ membership. Glad it is working for you now.

-Pip

 
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Topic: Technical Support / balance kreds can sees..

Originally posted by PredatorXR7:

im purchasing kreds in cw games, but the kreds still remain in at my kong wall, how to bring to the games change to GP? im already email them CW support group but still not responding.

It sounds like you have kreds and want to use them to buy in game currency (GP in the Contract Wars game). This is usually done from within the game. You might have more success asking the players who play Contract Wars by posting in the Contract Wars Forum

-Pip

 
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Topic: Technical Support / Problem of kreds

Originally posted by PaulL189:

Hello!

I made an offer with a questionnaire which I finished my unfortunately I is received from e-mail nothing
And also I made a request for another offer kongregate my answered my did not put back me me kreds
HELP ME PLZ

If you have a problem with a TrailPay offer on your free kred wall, then contact TrailPay support. There is a red “support” button in the upper right corner of the offer wall.

-Pip

 
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Topic: Technical Support / profile badges and savegames lost

Saved game files are located on your computer in the form of cookies. So if you got a new computer or deleted your cookies (or no longer allow cookies to be saved) you lost all progress on all of Kong’s stand-alone games.

If you can’t get new badges, is your plug green or red? If you have a red plug you aren’t getting connected to the Kong server well enough for badges to be awarded. Malware and extensions can interfere with this connection.

Check the FAQ at the top of this forum for more information in both your problems.

-Pip

 
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Topic: Technical Support / Ad Revenue Balance (Solved)

Originally posted by adv0catus:

-Pip (thanks Adv0catus)

 
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Topic: Technical Support / You are supposed to protect us

Ads are served by Google. Occasionally a few do get through their checks. I suggest that you read this post about how to report terrible ads so that something can be done about them. The post is a bit old, but the idea is the same. You don’t need Firebug anymore, most browsers you just skip directly to “right clicking and inspecting element”.

-Pip

 
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Topic: Technical Support / Bloons Monkey City won't load

Originally posted by Tessa1111:

Can play other games on Kong, but that one claims server error. Please fix.

Contact the developer.

-Pip

 
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Topic: Kongregate / [New Feature] Introducing Kongpanions!

Originally posted by uzzbuzz:

My poor average. I’ll just count this as an extreme outlying data point and not count it into my average. On break at work so who knows when I’ll be able to badge report it ;-;

They just ran (or are running) a script to give people the Kongpanion.

(9043rd earned out of 21711)….. D: …… sigh….

-Pip

 
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Topic: Technical Support / Beta Testing?

http://www.kongregate.com/beta-games

-Pip

 
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Topic: Technical Support / FanDuel Offer

Originally posted by chonas:

. . . Please read my post. Since I have already submitted a ticket, I can no longer submit any more tickets for that offer. They have not responded in any way.

You should have gotten an email to whatever email address you put in the ticket (a conformation that TrialPay received your request). You can open your email and reply to that.

-Pip

 
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Topic: Technical Support / Weekly overview for badge of the day

Originally posted by PumpkinBrigade:

Please submit a badge request if you have the BotD but your Kongpanion did not award. We will get it fixed up for you. :)

One problem… we can’t:

-Pip

PS EDIT: I just sent a request into support@kongregate.com

 
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Topic: Kongregate / Today's Kongpanion?

Originally posted by Holy2334:

Thxs pumpkin for the update.
It looks like they fixed it now. I hope I can still claim it when I get home. I already got the botd

I am not able to (get the Kongpanion as I have already gotten the BotD). Hopefully this will also be fixed.

Thanks,
Pip

 
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Topic: Technical Support / missing kongpanion?

Originally posted by ghoulprince:

i earned a badge from last week but when i looked today, it wasn’t there. is it because i earned the badge early or that i didn’t log in over the weekend?

You have to log in and open the game on the day that the badge is the Badge of the Day. It is not sufficient to earn it in advance only.

-Pip

 
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Topic: Technical Support / no kreds after survey

Survye’s are particularly tricky. You have to go through a “qualifying survey” first, which doesn’t count as your survey. Then only if you pass that you get the real survey. If you don’t pass that qualifier, you don’t get kreds. Also, if you don’t pass the site will commonly ask you if you want to “search for another survey”… and if you do that one you don’t get kreds.

Also, if you don’t have cookies enabled (or you are blocking them or deleting them) TrialPay doesn’t get the information that you finished the survey so doesn’t award your kreds. So make sure your cookies are enabled and not being deleted.

If you do have cookies enabled and you are indeed sure you are actually completing the survey for which you are supposed to get kreds, make sure to take a screen shot after your survey is finished. If you don’t get kreds right away, submit a ticket to TrailPay (there is a red support button in the upper right corner of the free offer wall). It is their offer (not Kongregate’s) and they are the ones who can help get you the kreds for their offers.

-Pip