Recent posts by TheRealPip on Kongregate

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Topic: Technical Support / Goodgame Empire Black screen

Originally posted by HunnyMonster:

Been trying to get on the game for an hour or so but keep getting the dreaded black screen.

Help would be much appreciated

Your whole screen is black? Or just the game window? If the later I would contact the devs of that game or post a screen shot of what you see.

-Pip

 
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Topic: Technical Support / I CANNOT CHAT

Originally posted by GuardianAngel777:

I am having the same issue. I am not sure what the problem is. So frustrated. I missed a game event because of it.

PRO TIP: When complaining about an issue in a thread that has a proposed solution/advice, try that solution/advice before complaining.

-Pip

 
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Topic: Technical Support / I CANNOT CHAT

Originally posted by IvicaR:

please help me.kongregate doesnt show chat in any game its only types game info loading

My assumption is that you are able to play the games just fine, and that this works on all (or most, at least every flash game) you have tried to bring up.

It sounds like you have one of two problems:

  1. An extension is causing a conflict with Kongregate: To check for this disable any and all extensions and add-ons (leaving only Flash and Unity enabled, if you have them), then close out your browser windows and restart your browser.
  2. If that does not resolve your issue, then my best guess is that you have malware or adware on your computer. To address this download and run a malware scanning tool (Malwarebytes or Spybot are good options). Perform a scan and remove anything that comes up. Restart your computer, bring up Kongregate and load a game.

If you are still having an issue, then post a screen shot of what you see. Please maximize your browser window, and have it scrolled all the way to the top (so you see your profile bar) and make sure the window is large enough to see below the game window.

Thanks,
Pip

 
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Topic: Technical Support / 120% bonus not being received

Originally posted by del3829338:

there’s an 120% bonus weekend, but I’ve just purchased 1200mp and only received a total of 1440 which should of been 2640 ? can please correct this.
I’ve asked on world chat and this has happened to other players, it look like we are only receiving the bonus mp and not the purchased mp as well.
also the live chat is down and no one is replying to my emails which pretty poor tbh.

regards Boots

I assume your problem is that your used kreds to buy some in game, premium currency; only you didn’t get the full amount you believe you should have. I have no idea what game you are referring to (this would be helpful information), but regardless, the answer is the same. You need to contact the developer of the game to resolve this. If it has been 3-4 business days and you have not heard back from them, then you can contact kreds@kongregate.com and they might be able to assist you. But contact the developer first (they really are the ones who can and should address this).

-Pip

 
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Topic: Technical Support / Facebook acc connected to kongregate

Originally posted by wolfxp:

Hey, i got this problem because when i started on Kongregate i linked my acc with Facebook acc (created kongregate acc by Facebook acc) and now when they lunched wartune loader i dont know my pass and acc name to log in… where i can find my acc name and pass to use it in loader ??

If you play Wartune on Kongregate you don’t need a password, it connects automatically. If you are trying to log into your Kong Wartune account from another site, I don’t think that is possible.

-Pip

 
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Topic: Tyrant: General Tyrant Discussion / shiny cards

It is just as you said. This as been around for about 2 years maybe? Think of them like foil trading cards.

-Pip

 
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Topic: Technical Support / I've used my kreds but didn't get anything?

Originally posted by minihalli:

I used my kreds in a game called “The King of Towers” to get some diamonds (60 kreds for 100 diamonds) and it says in my kred history that i’ve used them and should recive the diamonds… But I haven’t?!

You need to contact the developers of the “The King of Towers” game. If you don’t hear back from them in a few business days, you can contact kreds@kongregate.com.

-Pip

 
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Topic: Technical Support / Password Change

You might want to read this.

I would try to have your email account password reset (most have a way of doing this by either answering questions about the account, sending the email to a “safe” email account that you had set up in advance, or texting it to your phone which you set up in advance). Once you do that you can reset your Kong account (assuming that whoever you believe has the account doesn’t change the password before then).

By the way, how does the Kong admin know that you haven’t gotten the password to leshina’s Facebook account and logged in there and are now trying to steal the Kong account?

-Pip

 
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Topic: Technical Support / Site won't fully load!

Originally posted by angelhorns:

Yes, I’m logged in, but it doesn’t register badges, which is kind of a problem.
As for your suggestions: I just re-installed flash early today, the thing that you saw was an ad that was leading to a malware download. I’ve also run both Malwarebytes and Spybot, as well as my Norton 360. And I went through my programs this morning. Nothing has worked.

If that is an ad, it is not a Kongregate ad. You must have something that is injecting the ad into the page, and this points to malware. Without being in front of your computer, I can’t tell you something more specific than “run Malwarebytes/Spybot, then get rid of anything in your installed programs list that should not be there”.

Looking closer – one of your pics (the one showing the game) has “powered by ViddyHD” there above the game. This is what you want to search for. That is what is causing the problems. It should be either in your “installed programs list” or something that Malwarebytes/Spybot catch on a scan.

-Daniel

 
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Topic: Technical Support / Diamond not payed into account

Originally posted by pqhhoang:

Hi Its BinBon from S4 Kongregate LoA
I have charged 200 Kreds today but did not received any diamond
I did get the bonus kreds
No diamonds and no bonus resources
Can u help me sort this out asap … I need them for this tycoon even

TY

If you have a problem buying in game currency with Kreds, then you need to contact the developer. If you don’t get a responce from them in a few days, you can contact kreds@kongregate.com.

-Pip

 
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Topic: Technical Support / Site won't fully load!

I see that you now have an error popping up “an error occurred, update your plugin”. Also, you are obviously getting logged in since you post here and your profile shows your full profile (vs just a notification that the profile is private), but you don’t have your profile bar at the top.

This usually points to one of two things:

  1. You need to update flash, and have a very old version (not likely though if you are able to play games on the site). Might be worth reinstalling Flash though.
  2. You have malware on your computer. To address this you need to download a malware scanning tool (Malwarebytes or Spybot are good options), run a scan and remove everything they say. Then go to your add/remove programs area and remove anything that you didn’t install (check the publisher for a hint on what it is if it is not familiar). Then reboot.

Hopefully one of those (or both) will resolve your issue.

-Daniel

 
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Topic: Technical Support / Tyrant unleashed issue..

Originally posted by Tetsuo_Shima:

:o

Seriously? Can’t both play on the same device? What is that all about? Back to the 90’s? :D

You don’t log in each time you play. You just open the app and play. As such, only one account can be linked to a device.

-Pip

 
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Topic: Technical Support / Tyrant unleashed issue..

Originally posted by reqa88:

hey. me and my brother play Tyrant unleashed on the same device. and on diffrent accounts. but now my account isnt there “reqa88”

When i log in to the game i get on his account. “groteskt1988”
i paid like 20$ for my account ingame… what can i do to get it back? i have like 100hours active gametime i think.. and he just started playing.

You can’t both play on the same device. He should get his own device or play on this website.

To get your account back, uninstall TU, then reinstall it. Open the app, and log in. You should have your account back.

-Pip

 
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Topic: Technical Support / Site won't fully load!

Originally posted by angelhorns:

I’ve tried both of your suggestions, but to no avail. It didn’t have anything to do with my internet connection or extensions.
Do you have any other suggestions?

Post a new screen shot after you have disabled all your extensions. Based on that I might have a few other things to try.

-Pip

 
Flag Post

Topic: Tyrant: General Tyrant Discussion / Reasons P. Rex wont get rank 1

Originally posted by Shadowhopeful:
Originally posted by Hootz:

i post question no responses… 919 alt posts get both prex mods :(
Edit: realized I left out shadow, but lets be honest who really cares about him

So mean D:

 
Flag Post

Topic: Tyrant: General Tyrant Discussion / Reasons P. Rex wont get rank 1

Originally posted by TheGil:
Originally posted by TheRealPip:

BW, OoD, RC, LoA, the other LoA, it doesn’t matter where they came from. What matters is that they are Prex’ers now.

“Everyone was someone else before they were who they are now.”
-Pip

now yes, but where would they be in 2 month? never count on mercs that join your faction to create drama and then leave for their next target. just look at ood now who thought bw actually were serious when they joined them…

Maybe. But Prex isn’t like other factions. There is something about Prex that causes Prex alumns to come back, sometimes years later, just to check on the faction. It has a spirit to it. Will everyone who is in Prex now still be in the faction in 2 months? I don’t know, but if any Prexers do leave I would like to think that they would look on their time at Prex fondly.

I do want to be clear, the small group that joined Prex this past week I don’t view as “mercs” but new Prexers; just like I was one day, very long ago.

-Pip

 
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Topic: Technical Support / Site won't fully load!

You are running extensions that change the way the page is displayed. Disable all your extensions/add-ons, close all your browsers, and try again. Granted, these extensions might not be causing the problem, but you can’t complain that Kong isn’t loading right if you are running extensions that change the way the page loads/is displayed.

-Pip

 
Flag Post

Topic: Technical Support / kreds not recieved

Originally posted by binmanbob:

hi
i completed the william hill kreds offer.i made a new account, i deposited £10 and i played a few of the games however it has not confirmed and i havent recieved my 600 kreds.

If you believe you have fulfilled the requirements of a kred offer, but did not receive your reward, open up your offer wall in the free kreds section. Then click on the red “support” button in the upper right corner. Select the offer you have concerns about and follow the instructions to get a response. Be sure that you have cookies enabled and are not deleting them (this is how TrialPay tracks your progress). Also be sure to include the supporting information (email text, screen print, etc) that shows you completed the offer’s requirements.

-Pip

 
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Topic: Technical Support / blue screen of YTF??

Originally posted by Dixx2013:

i am baffled on why when i enter the arena on the game ballistic my screen turns blue than freezes. i have created a new profile and it works just fine… WHY??? im using the same computer and the same browser. i have invested time here and starting over is not an option, some please fix this!!!!

You will need to contact the developer about this in game issue.

-Pip

 
Flag Post

Topic: Technical Support / Unable to build

Originally posted by Blackleg0124:

I am playing Game of Thrones. This is my 8th reincarnation. Since stage 2 of the latest event started I am unable to upgrade my Treasury or view results from adventures. I also have a quest stuck showing complete but I can’t complete it. I have tried on my desktop and my laptop and the issue persists on both systems. This is making game play almost impossible and very frustrating. I opened a ticket with my resolution so far. Please help.

If you opened a ticket with the developers at http://support.disruptorbeam.com then you did the right thing. You will to wait for them to respond.

-Pip

 
Flag Post

Topic: Technical Support / i cant buy kreds

Originally posted by mounismou53:

hi i have the same probelm i can’t buy kreds its says “account blocked” u can’t buy kreds
why is that ???

Check you email (specifically those from Kongergate). It is likely that, some time ago, Kong tried to verify your purchases in the past and you never responded. If you want to try to clear it up, you can contact kreds@kongregate.com.

-Pip

 
Flag Post

Topic: Technical Support / i cant buy kreds

Can you maybe show a screen shot?

So you are on your kred page and you click “buy kreds” button, and nothing happens?

-Pip

 
Flag Post

Topic: Technical Support / loading issue

I sense that you are having a problem with a specific game. If so, naming that game would help. But if you can load other games on this site, but just not the one with “Balens” (is it Wartune?), I would contact the devs of that game.

-Pip

 
Flag Post

Topic: Tyrant: General Tyrant Discussion / Reasons P. Rex wont get rank 1

BW, OoD, RC, LoA, the other LoA, it doesn’t matter where they came from. What matters is that they are Prex’ers now.

“Everyone was someone else before they were who they are now.”
-Pip

 
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Topic: Technical Support / Unity Web Player

Originally posted by jclor:

As others have suggested, you should try disabling any other plugins that might be interfering with Unity. Also check your computer for malware. If neither of those steps help, I would suggest searching the Unity support forums for help.