Recent posts by TheRealPip on Kongregate

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Topic: Tyrant: Faction Recruitment / Pwnersaurus Rex: Competitive, upper-tier faction seeking interesting, active, articulate players

Be a part of Kong’s oldest Tyrant Faction. Join up now!

-Pip

 
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Topic: Technical Support / Playing Sorcery quest issue

You will need to contact the devs about this in game issue. You can do this from the game tab to the right of the game window (look for “report bug” link). You can also PM the dev via Kong. The developer might also have a way for you to submit a ticket to them for their action.

-Pip

 
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Topic: Technical Support / a lost account

If you don’t know the email address, or the password, how does Kong know that the account is yours? destroyer21 seems to be an account with very little activity (no badges, even for MMO games). Are you sure you have the user name correct?

-Pip

 
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Topic: Technical Support / Animated ad makes the game lag

A bit outdated (so you just need to “inspect element” instead of installing Firebug), but this is how to report bad ads so that Kong can exclude them from the Google list.

-Pip

 
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Topic: Technical Support / Ban account please!

If you would like your account banned, please send an email to support@kongregate.com (using the email address configured in the account). I am sure you can appreciate that Kong doesn’t accept ban requests from a different account that offers no way to validate that the user is the same.

Posting here will not result in any action taken.

-Pip

 
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Topic: Technical Support / Games not working

While I don’t see any obvious signs of malware/adware on your screen shot (and the screen shot isn’t scrolled all the way up, which would have been better), I am going to suggest that you follow the following steps:

  1. Given Chrome works and FF doesn’t, try to uninstall Firefox completely. Uninstall Flash completely. Reboot. Now reinstall Firefox. Now reinstall Flash. Reboot again. Now start back up and see if the game works.
  2. If that doesn’t work, try a malware/adware scan. I am not expecting that you find anything, but it is a possibility. Spybot and Malwarebytes are good options, and free.
  3. It that doesn’t work can you please confirm that it is a black screen on Flash, Unity, and HTML5 games (use most any game for a Flash game, Game of Thrones Ascent for an HTML5 game, and anything in this list for Unity.

-Pip

-Pip

 
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Topic: Technical Support / Battle Pirates

So… did you try the things I suggested in my post? The game’s developers are the only ones that can fix your issue.

-Pip

 
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Topic: Technical Support / Games not working

Originally posted by 28dropz3:

Ok, so far, disabling add ons and using private mode does not correct the problem. As I said, I can access the game on chrome and play it…does that help?

A screen shot would help more (one where you have your extensions disabled as requested).

If Chrome works fine, but firefox does not (and private mode of firefox doesn’t work either), that points to either an extension/add-on you ahve running, or maybe your Firefox or Flash instillation. It might also be a bit of malware/adware that you don’t see due to your adblock removing the viable sign of the malicious program.

-Pip

 
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Topic: Technical Support / Can't log in

Well, you are certainly logged into Kongregate or you would not be able to post here.

Since you can’t get into the developer’s Realm of the Mad God game servers after you are logged into Kongregate, you should contact the devs about this “in-game issue”. You can do that via a “report bug” link in the game tab to the right of the game area, or you can try to post in the game’s forum.

-Pip

 
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Topic: Technical Support / Lords Road / didn't diamonds

You need to contact the game’s developer for any in game issues (including when they do not provide premium content/currency after accepting a kred transaction). Before you do that, you should check your kred history to confirm that your purchase actually went through and was confirmed by the game in question.

-Pip

 
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Topic: Technical Support / Kongregate or Trial play

You seem to be having a problem with TrialPay offers from your account called “Jehonadab”. To get this addressed, you can click on the red “support” button at the top right of the free kred offer wall, select the offer you have concern about, and follow the prompts.

You can also click on this link as Jehonadab, select the offer you have concern about, and follow the prompts.

-Pip

 
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Topic: Technical Support / Forum Spam

There is quite alot of spam caught by Kong’s filters. That one you listed, is actually a common one that seems to get through alot though. I usually hide 2-3 of those every 2-3 days (Kong then cleans them up later, assuming they are flagged as spam and not as just a hidden post).

-Pip

 
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Topic: Technical Support / White Screen

Most games like that (with kred purchases and a local save file) allow you to save off your progress externally (Clicker Hero’s is one that does this I believe). Unfortunately, there is no way that Kong can warn you as you clear your cookies (since that is not something done via the Kongregate interface).

If you message the devs, they might be able to provide you with a save file with the kred content that was purchased.

I should also point out that, in general, websites don’t want you to clear the cookies they create.

-Pip

 
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Topic: Technical Support / White Screen

Originally posted by s5229:

Hmmm.. not getting any help under the game.. I tried multiple browsers and it was still white screening in both chrome and IE.. I cleared the cache..made sure all add-ons were disabled and about 5 hours later the game worked.. but It started me all the way over at lvl one losing all saved data and kreds that were used on the game.. what do I do now?

My guess is you cleared your cookies. That is how your game was saved. When you deleted them, you also deleted your progress on all games on Kong that do not use a developer server (ie most MMOs).

-Pip

 
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Topic: Technical Support / ADs

If you would like me to help you, please follow the instructions I provided in my post (specifically the part about the screen shot).

-Pip

 
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Topic: Technical Support / banned freefall tournament

Originally posted by MarlonTheWarlorD:

How to prove that I dont cheat, hack or ask someone’s account? I want to know who report me


Originally posted by TheRealPip:

  1. MarlonTheWarlorD is not a banned account on Kongregate. If you are referring to an in-game ban, you need to take that up with the developer(s) of the game you are playing (which I understand is Free Fall Tournament).
 
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Topic: Technical Support / banned freefall tournament

MarlonTheWarlorD,

A few things…

  1. MarlonTheWarlorD is not a banned account on Kongregate. If you are referring to an in-game ban, you need to take that up with the developer(s) of the game you are playing (which I understand is Free Fall Tournament).
  2. The account you posted with, MarlonTheWarlorD, and said was banned was just created today. So I am not clear on how it has even had time to do anything to get banned.

-Pip

 
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Topic: Technical Support / ADs

Originally posted by pinkgas:

I have been playing for over 1.5 years and I just started getting ADs popup when I refresh in Wartune. YOU NEED TO FIX THIS !!!!! This add tooo!! much time to my refreshing. Plus this LAG is getting worse. Especially with these NEW ADs you just added. What are you doing about this LAG? And you want people to become Plus members!? Yeah right !!!

As Tetsuo_Shima mentioned, Kongregate has not recently added any new ads, and does not use pop up ads during gameplay. My assumption is that you have some malware/adware on your computer that is injecting ads into the page. What I would recommend is doing 2 things:

  1. If you are running an ad blocker, turn it off and post a screen shot (make sure to scroll up all the way so we can see your profile bar, and make sure the window is large enough to see below the game area). We can then confirm if the ads you are having issues with are Kong ads or not.
  2. Run a malware/spyware/adware removal tool (such as SpyBot, Malwarebytes, or something similiar). These will not always remove adware though (since they tend to look more like a program you installed, similar to a Google Toolbar.

Good luck,
Pip

 
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Topic: Technical Support / I did not get the coins i bought!

The specific part of the article that Tetsuo_Shimaa linked that you want to zero in on, is the Xsolla section (since that is the 3rd party that you used to process your “Dollar General Gift Card” and get kreds in return).

-Pip

 
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Topic: Technical Support / Red disconnected

Have you already tried the suggestions in the FAQ ? If so, have you tried disabling any and all extensions/add-ons/plugins? Are you able to provide a screen shot (make sure to scroll all the way up so that we can see your profile bar and make the window large enough that we can see below the game area)?

-Pip

 
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Topic: Technical Support / Game audio plays but no video

I am not clear if you are having problem with a specific game, all games on the site, or just some games. Assuming that his is happening with more than 1 game, it sounds like you have either an add-on/extension/plugin (or maybe some malware/adware) that is conflicting with the Kongregate website.

Are you able to provide a screen shot of what your screen looks like when you are having an issue (please scroll all the way up so we can see your profile bar, and make the window large enough so we can see below the game area)? Does using a different browser or using a private/incognito window make the problem go away?

-Pip

 
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Topic: Technical Support / Mob Wars -Hackers & Slackers-

Here are a few links that you might find helpful:

Lastly, the site doesn’t have its own specific dictionary. If you mean that when you typed your post the word “Kongregate” was underlined in red as a misspelled word, that is determined by your computer and its list of word spellings and dictionary list.

-Pip

 
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Topic: Technical Support / Battle Pirates

You can check the Battle Pirates Forum. You can also submit a “bug report” using the link in the “game” tab to the right of the game. You can also sent a PM to the devs by using the link on the dev’s profile.

-Pip

 
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Topic: Technical Support / Unity under Linux: Good news, everyone!

You all might have better luck posting your questions in one of the Unity Forums vs bumping a thread that is almost a year old.

-Pip

 
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Topic: Technical Support / can't get on game of thrones thru Kong account

This usually happens when you log into the DB forums. If you refresh the Kong page it usually fixes that issue.

-Pip