Recent posts by AlisonClaire on Kongregate

Topic: Wartune / Wartune Compensation Packs for 04/13 issues

Originally posted by thedog1:

The Original 1st part Comp for 4/12 just arrived…. but what about yesterday?

I haven’t heard anything about additional compensation for yesterday, but was told that the 1st part of the compensation should have gone through for everyone. Glad it worked for you, hopefully it’s working for the rest of you also.

Topic: Wartune / Wartune Compensation Packs for 04/13 issues

I haven’t heard anything about compensation for yesterday’s outage, though I’d bet there will be some. I’ve talked to R2 about people not receiving the first pack for the night before and will make sure that they get that to everyone. I have no idea on time estimates, they’ve been working really hard to get the DNS issues fixed, but I’m sure that once they can breathe about that again their first order of business will be fixing this stuff for you guys.

Topic: Wartune / wartune login issue 4-13-2013

The problem with DNS issues is that the fix can take a long time to propagate and there’s nothing anyone can do to make it go faster. Caches clear at different rates and unless you manually want to change your host files (which you do at your own risk) you just sort of have to wait it out. I haven’t heard anything else from R2 (but I just woke back up). It looks like the game is working for most people now based on chat, though it isn’t loading for me so I know there are some of you out there that are still stuck.

Topic: Wartune / wartune login issue 4-13-2013

MORE UPDATING: all domains are re-resolving so things should be coming back up gradually. Hoooooray!

Topic: Wartune / wartune login issue 4-13-2013

Kongregate doesn’t have any control over what happens in the game or on the game servers. I will absolutely pass on the concern about the ancient seeds (which I’ve heard from a few people) and hopefully they can extend the event or something.

@azure: We don’t have the ability to shut down servers, but my guess would be that punishing people who just innocently lucked into being online doesn’t help solve anything. I’ve played quite a bit of the game, so I totally understand why this could be harmful to the rest of you, but that’s my guess at the reasoning. Two wrongs don’t make a right and all that…

Topic: Wartune / wartune login issue 4-13-2013

UPDATE: Sort of! So, the issues from today and yesterday are DNS issues that were caused by R2’s ISP (Not R2, not Kong). Everyone at R2 is working hard with their ISP to get it fixed as quickly as possible. We all really, really appreciate your patience. This, frankly, sucks for everyone and R2 is doing everything they can to get it sorted. Thanks for hanging in there.

Topic: Wartune / Wartune Compensation Packs for 04/13 issues

I’ll make sure R2 knows about the issues for people only getting the second pack. Right now they’re working to get their DNS issues resolved, but I’m sure they will make that right after this fire is out.

Topic: Wartune / wartune login issue 4-13-2013

p.s.: we need more Alisons here :)

I’m not enough?! I got dinner, I got some scotch, I’m here for the long haul! :P Hopefully R2 will be posting an update soon, but we did get it confirmed it is indeed DNS problems again.

Topic: Wartune / wartune login issue 4-13-2013

@Dartakan, it’s our spam filter catching you, sorry. I unhid all your posts.

@Everyone: R2 is now aware of this and is working to fix it. I know nothing further, but like our super fun time yesterday, I’ll update you if I hear anything. :(

Topic: Wartune / Wartune login issues 4 12 2013

Game’s up for me, if it’s not working for you please let me know. Just trying to figure out if it’s fixed for everyone.

Topic: Wartune / Wartune login issues 4 12 2013

Originally posted by PatrickT79:

You know if this is a DDOS attack there are companies that you can pay to take the DDOS hit while your servers stay up and operate. I work for an e-comerce company and we had to do that for almost a week once. Yeah its costly, but it keeps you up and in business and making money. Damn shame that they don’t look into that type of service.

It’s not a DDoS attack.

Topic: Wartune / Wartune login issues 4 12 2013

More updates! It’s DNS issues, not a DDoS attack and their entire tech team is working on getting everything sorted.

Topic: Wartune / Wartune login issues 4 12 2013

We got in touch with R2games. They’re aware of the issues and are actively looking into it. They haven’t nailed down the specific cause yet, but they’re hopeful it will be a quick fix.

Topic: Wartune / Wartune login issues 4 12 2013

Hey guys, we’re doing everything we can to get in touch with R2Games to get Wartune back up and running. I’m not sure what’s going on with their servers, but I’m sure they’re doing everything they can to get them fixed. I’ll post updates if I hear anything about a time frame. Thank you so so much for your patience, I’m really sorry this is happening.

Topic: Kongregate / What is going on?

Score submission should be working :/ Hopefully replaying it will work.

Topic: Kongregate / What is going on?

This will not impact Better Kongregate, sorry :( We did break things though, and now we’re fixing them.

Topic: Technical Support / Help! Kong Got Hacked!

Not hacked, we broke it :P We’re fixing it now.

Topic: Kongregate / New Kongregate Version: Speeding Up Page Loads

Originally posted by Bilious:

This new version seems to have broken all sorts of scripts. Any chance of it being reverted?

Sorry, no. I hope the creators can update their scripts to work with this, but we can’t manage our code around working with user created scripts :/

@Cyclonea: We’re looking into that right now. Thanks for letting us know!

Topic: Kongregate / New Kongregate Version: Game Hover Split Test

Originally posted by UnknownGuardian:

Someone should write a “subscribe to developer” userscript which automatically puts new games from subscribed developers in the Playlist.

Super good idea :)

Topic: Kongregate / New Kongregate Version: Game Hover Split Test

Originally posted by DukeVermont:

Well, I think having the button to add games to playlists only appearing on the “hover” is not the best. I would prefer to have “Add to Playlist” option right on the game page as well because I usually will try out the beginning of a game first before deciding if I want to play more or not (as opposed to just looking at a single screenshot/title/developer of a game).

You can add a game to your playlist by clicking “Playlist” in the quicklinks bar. If you hover over it, the play button will turn into a + :) We’re also going to add it right below the game.

Topic: Kongregate / New backend update - please post issues here!

@UnknownGuardian: Did you just start seeing that today and do you get it semi-consistently? If so, browser?

Topic: Backyard Monsters / === BYM Compensation Packages on Kongregate ===

Originally posted by Akreau:

Still waiting for mine, did they go out yet?

Nope! :( I’m really sorry to say that they’re going to be pushed out until tomorrow. We want to make sure everything goes smoothly and you all get what you deserve without any further hiccups and we ran into an issue this evening which means it can’t go out today.

I’m really so sorry. I know you guys have put up with a lot and our intention was never to jerk you around. We’re trying to be transparent and open about what we’re doing which has led to us having to retract what we’ve said due to technical difficulties. I promise this is a big priority for Kong staff and we will get you your compensation packages as soon as we possibly can. If that’s not tomorrow, I’ll find a hat and eat it.

Topic: Kongregate / New Kongregate Version: New gamepage for everyone

kerpow.

Topic: Kongregate / Introducing Cinematic Mode

@123aaa789 Yep, it’s a Firefox with Unity/iFrame games issue. We’ll get a fix out tomorrow for that, thanks for letting us know :)

we also might be wizards.

Topic: Kongregate / Introducing Cinematic Mode

Here’s what it looks like on a bigger screen with a game that scales

If you see games that look weird in cinematic mode, please please push the “Cinematic Bug” button below the game

When that happens we can turn off scaling. You’ll still be able to use cinematic mode, the game just will stay the same size. For ones where scaling is enabled (most of them) the size of the game will increase as you increase the window size.

It would be super helpful for people to go through games and bug any that look weird. This usually means that it doesn’t fill up the whole window or is weirdly off center.