Over the course of the past few months, we’ve tried to maintain and open and honest dialogue with you regarding the status of Suns, both financially and otherwise. We’ve taken your feedback, discussed it at great length internally, and poured over countless spreadsheets, logs, and rows of data for the game. After a great deal of discussion, it has become clear to us that, as hard as it is for us to say this, Suns will not be able to make the turnaround necessary to sustain itself and we will need to shut it down.
As we’ve indicated in previous posts, we’ve sincerely been working hard to avoid this scenario. Suns is a special game; the fact that it has been live for so long is a testament to that. Very few games from the era when Suns was started are still around, let alone have been updated with as much content over the years. The unfortunate truth is that there’s simply no recovery for Suns at this point; the trending loss of players and revenue over the past several years has cut too deep, even after we’ve explored and simulated an exhausting number of options and scenarios.
Q: You said there were plans and ideas that would prevent this; what changed?
[A: The team has been brainstorming and planning measures to prevent this exact scenario, as we really wanted to keep Suns running. It’s as hard to hear as it is to write, but after digging deeper, we came to realize that even our best conceived plans of an intensive recovery would be a costly gamble and not guarantee the game’s future stability or sustainability.
Q: Does this impact other 5th Planet Games products? Will other games also follow suite?
A: While Suns Web and Mobile are closing, Dawn and Curio Quest are healthy and performing exactly how we hoped they would. There are currently no signs that point to our other games following this path. That said, there will almost always come a day where a game doesn’t make sense to support anymore. Many companies go through that, but we’ve been incredibly lucky to have a fantastic player base who cares about the games we produce and helps us keep the doors open. Again, to be clear; this does not negatively impact the other games in our studio.
Q: Is 5th Planet Games still profitable? What’s happening to the company?
A: 5th Planet Games is still profitable and doing well as a whole, which we realize may make this news harder to accept. The company is in a good spot and we’re always taking larger steps toward the future, but that success is based on the strength and health of our other games right now. It’s important for us to continue running our other games and actively work toward releasing new titles; to do that we need to be smart about our financial decisions. While it’s incredibly hard to make the call to shut Suns down, it is ultimately the most responsible choice we can make to ensure that we can continue offering great experiences to our communities as a whole for years to come.
Q: How long will the game and forums remain online and available?
A: GS purchases have been disabled immediately, but the actual server will remain online and available until Monday, February 29 at 20:00 Server Time (GMT), after that point you will no longer be able to access the game or the forums. We’ve also disabled character creation as of today; anyone who made a character prior to today may continue to play the game until Monday, February 29.
Q: What about the the time I’ve played and money I’ve spent?
A: Purchasing has been disabled, but we’ve put together several Welcome Bundles for our other games as outlined below. As you can see, we’ve created tiers based on investments of both time and money into the game. By submitting a Support Ticket, you will receive the highest tier you qualify for as follows (so if your level puts you in Tier 2 but your purchase history puts you in Tier 3, you will receive tier 3):
Please see the post here for tiers of Welcome Bundles: http://www.legacyofathousandsuns.com/forum/showthread.php?20947-Regrettably-Suns-is-shutting-down-effective-February-29th
Q: Why should I play one of your other games? I’ve invested so much into Suns and now it feels as though it’s for nothing.
A: Even though Suns is closing its doors, we sincerely hope nobody feels as though their time in its universe wasn’t worth anything. We’ve all grown together as developers, players, and friends; we’ve gained a great deal of experience along the way, alongside all of you. Even though the game hasn’t been profitable for a long time, we hope you feel as we do: nothing lasts forever, but these memories and experiences that we’ve shared are pretty darn close.
If you’re interested in continuing to make memories with us, you can refer to the transfer packages listed in the question above this one.
Q: What does this mean for the developers working on Suns?
A: We all wear a lot of proverbial hats here at 5PG, and the Suns team is especially multi-talented. They’ll continue to work on our other existing products as well as on a couple of our upcoming games that are nearing release.
Q: I’m very angry about this…
A: And that’s entirely understandable; we’re upset about it, too. We’ve worked hard on Suns for over five years: developing worlds, characters, stories, environments, and connecting with you, the players, along the way. This decision did not come easily, nor without its fair share of deep, emotional reactions for the team internally. This is hard for us too. It’s more than a game; it’s a passion, it’s a tight-knit community of friends, and seeing it go away really sucks.
It’s normal to feel angry, sad, or frustrated by this news. It’s natural when something you care about is ending. Discuss your feelings and express them with the development team in the forums. It isn’t easy, but we truly want to try and be there for you to help make the best of this transition.
Q: What’s the plan for the future? What’s happening in this final month?
A: We’re going to throw caution to the wind and release some pretty crazy items, all for Credits. We’re also going to try to release every World Raid or Rare Spawn that we possibly can. We want this to be an epic going away party and everyone is invited.
As we look to the future and fondly remember the past, we want to thank you all for sharing this once in a lifetime, amazing journey with us. It has been a wild ride, filled with peaks and valleys, tears of joy, tears of frustration, friendships, and adventures. While we wish the circumstances were different, we’ve been honored to share this journey with you, the players who made the dream of Suns into a reality for over five years.