Recent posts by Despairl on Kongregate

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Topic: Technical Support / Games won't load

@Doman

Glad to hear you have things back and running :)

 
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Topic: Technical Support / Kong freezes my computer?

Originally posted by SolidSnake6:

its actually not i am using a 64bit win7 and no freezes occur but like i said the javascripts in the links appear to have something suspicious with it, i have also directly experienced a entire browser freeze from playing contract wars a few times

Check your anti-virus to make sure it’s not trying to block the site. Normally happens with Avast and AVG, you didn’t state which you have or if any. Joe might beable to look into the contract wars SWF file closer than I can.

 
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Topic: Technical Support / Kong freezes my computer?

The new laptop wouldn’t happen to have Windows 8.1 on it? Which OS did the old laptop have on it? I know Microsoft is making a emergency patch for 8.1/8 platforms and one for Win7 64bit(32bit isn’t effected). Also could you post your anti-virus and system specs please, I want to confirm this isn’t a hardware/software issue with those few things.

 
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Topic: Technical Support / Games won't load

A number of things can be causing this, most users that have this issue have had in 90% of the cases i’ve helped out with had some sort of malware on their system that corrupted certain files. Another major issue has been since the new year the updates with anti-virus software causing certain things on Kongregate to crash and or loop and never load. I would uninstall Firefox and then run malware bytes, which can be gotten Here once you do that you can reinstall Firefox and see if it helps. Also which anti-virus are you using? The last thing that normally seems to fix this issue is to install this version of Chrome vs the normal version from Here Please let me know how you make out :)

 
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Topic: Technical Support / Hacked Account

They will not give out the information if the risk is too great. Having your account hacked on here is pretty hard to do, in all truth they don’t know if you truly gave out your login information or not even by accident. There truly is no way of actually knowing the truth behind this, what they did by banning the account is show you their solution and that they hopefully stopped the hacker if that was what happened. Now i’m not calling you a liar or anything, it’s just when it comes to these things it’s pretty hard without solid without a doubt proof given to know if it was hacked or not.

 
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Topic: Technical Support / Free kreds - did not recieve.

Originally posted by danadoseds2:

hello I installed the optimizer pro license paid until and not earned my 200kreeds ai how do I?

If you have done what was needed for the offer than you should get your kreds. Sometimes it takes up to 24-48 hours depending on which offer was done. You can follow number 3 Here as for help with your problem. This is not a kongregate issue, i’m sure Joe and or Jc could at least tell you if you have properly completed the offer.

 
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Topic: Technical Support / Swagbucks kreds?

Originally posted by soulreaper5671:

Omg Me too. For some reason i didnt get anything either. If there is a way to earn my reward, please tell me so

When did you do the offer?

 
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Topic: Technical Support / Reporting a user spreading malware links

Originally posted by LordBucket:

I’ve flagged the thread, but me personally muting him doesn’t address the fact that he’s spamming infected malware links to possibly hundreds of other users.

adv isn’t talking about just to flag the post. Use the report user feature as well as the flag feature, this will get the information to the admin staff sooner.

 
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Topic: Technical Support / Computer Freezes on siteload

Have you notice any redirects lately? Which anti-virus are you using by any chance?

 
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Topic: Technical Support / Chat Problems

Given the fact you don’t wish to download new things it kind of ties our hands as to how to fix the problem. I would start our like Endless asked and ask what color your plug is. If it’s red you can check your connection with the following to the chat server ;

Hold the windows key and press R
Type cmd and hit enter
Type in the black screen tracert of1.kongregate.com

Check for any *’s close to the end of the list of hops, if you’re having a connection based issue it would show here. If it’s not a connection issue I would reset your browser as was mentioned above and then test it. If you’re using Chrome I would highly recommend following the FAQ in how to save your game files and then download the Beta of Chrome and go from there. I would also check for malware that could corrupt files.

 
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Topic: Technical Support / trying to purchase kreds but have an issue

By device do you mean multiple phones/tablets or multiple computers and or a combination of both? Has money been deducted or not yet, if not yet you could keep trying but I would send in an email to kreds@kongregate.com as well to cover all bases.

 
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Topic: Technical Support / cookies ?

Originally posted by byounger:

yes. i reset my settings and there is a tab, to manage cookies, it worked for the game but when i click to go to my profile kong redirects me to sords and potions or some other game. gets annoying. but games working correctly now

Sounds to me like a few files got corrupted I would follow the instructions to save all your client (on your computer) side files for Chrome in the FAQ and then uninstall Chrome and run an anti malware program such as Malware Bytes from Here and then install this version of Chrome from Here and then that should fix it all including the redirect issues as well.

 
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Topic: Technical Support / Tyrant unleashed - link to kong crashes

Jclor was correct, this is an issue with the 256mb of internal memory that your device has. It’s a buffering error that occurs when it over runs. The only solution to this would be to talk to the development team again and or get a newer device with more powerful specs.

 
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Topic: Technical Support / Kongpanions names are shown in white on white

This has something to do with an addon that you maybe have installed with Chrome. They show fine for me on Chrome, you might wish to uninstall your current version of Chrome and install this one Here and see if it helps.

 
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Topic: Technical Support / EBF4 lost save file

That tells you the directories that you will need to go into what ever computer you’re on to get your saved game files so how could that not help? It’s the only way to do so and it’s very specific.

 
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Topic: Technical Support / EBF 4 Deleting Safe`s

Originally posted by spencer11234567:

Hi,
HELP. if a computer automatically wipes your hard drive( like a library or public computer.) can I save my progress on like a flash drive and play it on other computers? please get back soon thanks.

You already have a post Here about this. There is no need to make another all the instructions are there. :)

 
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Topic: Technical Support / Computer Freezes on siteload

lysytoszef:

Download Malware bytes Here and let it run and see what it picks up. Something is being triggered someplace and just to make sure there is no malware that would help. My best suggestion would be after running Malware Bytes is to install this version of Chrome Here and see if it still happens.

 
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Topic: Technical Support / Free Kred Offers

Kongregate doesn’t promise anything, it’s a 3rd party site that states you will get a certain amount of kreds when doing an offer. Many things can go wrong with getting these. Once you open a ticket with TrialPay they have a section on their site that you may login to and follow up on your support ticket. I would strongly suggest going back there and presenting your proof again and seeing what can be done.

 
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Topic: Technical Support / paysafe

Originally posted by Rikkarta:

Had the same Problem of showing, you can still buy through that interface ;)

Once it worked, second time the money was withdrawn, but i didn’t get Kreds, could an Admin check this out?

You would be better off emailing kreds@kongregate.com for that type of an issue.

 
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Topic: Technical Support / EBF4 lost save file

Originally posted by spencer11234567:

HELP. if a computer automatically wipes your hard drive( like a library or public computer.) can I save my progress on like a flash drive and play it on other computers? please get back soon thanks.

You can follow the same instructions as above and save the files to anything you wish, cd/dvd/flash drive etc. Then you have to put things back onto the host computer that you’re using. You have to be very careful due to the fact that pulic computers are a highway for malware and other dangerous things that can attach to files.

 
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Topic: Technical Support / Computer Freezes on siteload

Further looking into this i’m seeing that there is some massive issues with this addon. That being said what’s happening is it’s looping the java constantly and then causing a memory leak which gets worse as you go.

 
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Topic: Technical Support / Kongregate adspam.

I’m not trying to be rude but with what is going on if we can’t reproduce it, it’s rather hard to come to a final fix. Is there anymore information that you could give us about this, for example ;

Screen Resolution
Any addons that might be installed that specifically deal with layouts
Video card drivers and equipment

Sometimes these things take time to fix, seeing how this is random and most don’t get it you might have to start looking into maybe having some sort of glitch and or bug floating around that can cause this. Many users report that cleaning things out fully fixes these issues in most cases. I know you’re frustrated but please try to hold on no one has brushed this off.

 
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Topic: Technical Support / Computer Freezes on siteload

If the computer is running windows 7 it’s more than likely not an age of computer issue. I would follow what was said by Jclor first and look to see if there is any errors. It sounds to me like something is running in the background that you can’t see even with anti-virus scans. This reminds me of a worm type virus that spread around a few years back that would attach itself to the cache files of a website to collect data.

 
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Topic: Technical Support / master card not accepted?

Originally posted by AngelinaL2:

It wont work for me,I have a mastercard(Gift card)And it says electronic use only.And it wouldn’t let me use it

Does it have a debit logo on it?

 
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Topic: Technical Support / didnt give me enough kreds

You can contact kreds@kongregate.com for help with this and they should get you taken care of :)